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System resources low (W98) & slow perf.

Discussion in 'All Other Software' started by jldjs, Sep 23, 2003.

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  1. jldjs

    jldjs Thread Starter

    Joined:
    Sep 23, 2003
    Messages:
    228
    Coincidence or what else? Installed Norton 2004 AV last week and a new optical mouse. Since then i've been noticing my system resources free falling to below 20% and receiving numerous warnings about not enough memory close running programs, words to that effect. Other times the system seems to be non-responsive. On one occasion where I tried to shutdown got a message that ccApp was not repsonding and I had to shut it down. After restarts my sys res get up to 62% free. Need some help figuring this all out and what I can do to improve situation.
    Below is my HiJackThis log.
    ????????????????????????????????????????
    Logfile of HijackThis v1.97.2
    Scan saved at 5:19:22 PM, on 9/23/03
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\HKCMD.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\WUSB11 WLAN MONITOR\WUSB11B.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
    C:\WINDOWS\SYSTEM\E_S10IC2.EXE
    C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZONEALARM.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\QUICKENW\QWDLLS.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\Y\HIJACKTHIS\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/comcast.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - C:\WINDOWS\SYSTEM\BTIEIN.DLL
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [CHotKey] mk9805.exe
    O4 - HKLM\..\Run: [QBCD Autorun] D:\autorun.exe restart QB_SEQUENCE first
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
    O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\startpage guard\spguard.exe /s /r
    O4 - HKLM\..\Run: [WUSB11B.exe] C:\Program Files\WUSB11 WLAN Monitor\WUSB11B.exe
    O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NAV CfgWiz] c:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
    O4 - HKLM\..\Run: [EPSON Stylus CX5200] C:\WINDOWS\SYSTEM\E_S10IC2.EXE /P19 "EPSON Stylus CX5200" /O7 "EPUSB1:" /M "Stylus CX5200"
    O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
    O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
    O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
    O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
    O4 - Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXE
    O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O12 - Plugin for .asp: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.norton.com/SSC/SharedContent/sc/bin/cabsa.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/borris/us/win/QuickTimeInstaller.exe
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
    O16 - DPF: {38578BF0-0ABB-11D3-9330-0080C6F796A1} (Create and Print ActiveX Plug-in) - http://www.imgag.com/cp/install/AxCtp.cab
    O16 - DPF: {26E8361F-BCE7-4F75-A347-98C88B418322} - http://dst.trafficsyndicate.com/Dnl/T_50027/QDow.cab
    O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,843
    First Name:
    Rob
    How fast is your CPU and how much RAM do you have? Norton is a system hog in the new versions. You should also run LiveUpdate from Norton and download all updates - you'll have to do this several times to get all of them. You should also go into Options and disable the 'scan floppy on shutdown' option.

    ZoneAlarm is another resources hog.

    You can remove these from startup, they are not essential:
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
    O4 - Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXE
    O4 - HKLM\..\Run: [QBCD Autorun] D:\autorun.exe restart QB_SEQUENCE first
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
     
  3. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
  4. jldjs

    jldjs Thread Starter

    Joined:
    Sep 23, 2003
    Messages:
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    CPU = 600mhz
    RAM=383 mb. ( I added another 256 SDRAM to original 128 last week thinking this might be the problem. What did I know??)
    I usually run QuickBooks Pro 2000 and have Palm V desktop calendar runing as well. I notice that the system resources will start at about 62% free (after restart) and then gradually drop to below 20% free after I'm on the internet (cable modem, wireless) checking email, etc. I ran AV and AdAware 6. AV found no virus/worms, and AdAware finds a bunch of cookies all at low risk.
    I'll try removing the startups and the 3 fixes. What do you expect will be the result of dong these things?
    And, hey, thanks for the quick reply. I'm not a techie, just trying to "fix" my wife's computer.
     
  5. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,843
    First Name:
    Rob
    None of them are big things, so maybe not a lot, but it should help.

    OSA - is MS Office junk - I hate this.
    Quicken - updater/reminder stuff
    igfx - intel graphic systray utility - annoying and useless for the most part.

    If the resources didn't drop I would say you didn't really have a problem, but it does drop....

    Does Quickbooks load at startup? If so, thats a big program.

    You may also want to run Windows Update and pick up all Critical Updates and some Program Updates(Read the Readme's for each one and decide if you need it)
     
  6. jldjs

    jldjs Thread Starter

    Joined:
    Sep 23, 2003
    Messages:
    228
    No, I start Quickbooks manually but use it alot during the day.
    ANother thing to pass along. I installed a new optical mouse and it's software, and Intellimouse. I notice now that the mouse pointer is always blinking. Don't know if it should. I have used LiveUpdate more than a few times. Checked it just now and the system seemed to be hung. Mouse moved but keyboard didn't respond. Waited a few minutes and it returned to normal. DOn't know what was happening. The mouse has a USB like plug adapted into the round mouse bus.
     
  7. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Compare your start/ run / msconfig / startup folder to this list and see what can be removed from startup.
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,365
    First Name:
    Frank
    Thanks for posting that link, Motherboard. I've added it to the other 3 "startup list" links that I have in my Favorites list. I also added the link to it in my MSCONFIG article. I particularly like the ones that are highlighted in red and are related to viruses.

    Frank's Windows 95/98 Tips
     
  9. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    You're welcome Frank. I find it to be a very thorough list.
     
  10. jldjs

    jldjs Thread Starter

    Joined:
    Sep 23, 2003
    Messages:
    228
    I made the changes and got to 65% after clean startup. I have a wireless adapter installed (USB) for my cable modem connection. I'm sure that is taking up resources, right? Can anyone tell me what a blinking mouse pointer might indicate? The pointer blinks alot. It is a new optical bus mouse and I don't recall having a blinking pointer before. The setting is for a 3d arrow head with no animation. Also had to reload my Epson TWAIN5 drivers. Tried to scan from Adobe Photoshop and the system hung up for a few minutes follwed by an error message about not finding a TWAIN scanner. Wonder if that could have been a cause for my performance issues.
     
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