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System Restore Incomplete

Discussion in 'Windows XP' started by rbickham, Apr 15, 2006.

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  1. rbickham

    rbickham Thread Starter

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    I can`t get my System Restore to work. I have tried to restore to many System Checkpoints but always get Incomplete Restoration. I have searched this on the internet. I followed steps to check program to see if i is running, it is running!
     
  2. bicycle bill

    bicycle bill Banned

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    Well just maybe.
    According to Microsoft's article 831829, an active antivirus scans files during system restore, if it finds anything it thinks is infected it will try to clean it. If it can't clean the file, it will delete the file and system restore won't work. Maybe if you disable your antivirus program system restore will work?
     
  3. blaqDeaph

    blaqDeaph

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    Thats assuming of course, he didnt walk with you in your shoes :p

    Seriously, though, I'd recommend scanning your computer before creating the restore point, and disabling the AV program during creating the restore point.
     
  4. rbickham

    rbickham Thread Starter

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    Thanks Guy`s.
    I will give it a try!!
    Thank You for the replies.
    Rod
     
  5. rbickham

    rbickham Thread Starter

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    I turned off my anti-virus and tried to use system restore again, still doesn`t work. Any more suggestions?
    Thanks
    Rod
     
  6. Bert Kinney

    Bert Kinney

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    Hi,

    There are several reasons this may occur. Let's take a look at Event Viewer for any System Restore logs that may have been created recently that may help us diagnose the problem.

    Go to Start - Run and type eventvwr.msc and press enter.
    Click on System in the left pane.
    Click the gray title “Source” at the top of the source name column in the right pane to sort by source name, look for "sr" and "srservice".
    Double click on each of these events, then click on the button below the two arrows in the upper right corner. This will copy the event information to the clipboard. Paste the information for each of the two event here. There’s no need to post duplicate Event ID’s.

    How do I use the Event Viewer to search for System Restore logs?
    http://bertk.mvps.org/html/tips.html#EventViewer

    Here are some more links for troubleshooting System Restore.

    System Restore Failures to restore:
    http://bertk.mvps.org/html/srfail.html

    System Restore fails to create an automatic restore point:
    http://bertk.mvps.org/html/srauto.html

    Disappearing Restore Points:
    http://bertk.mvps.org/html/missingrps.html
     
  7. rbickham

    rbickham Thread Starter

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    Bert,
    I saved the event information to my desktop, but i don`t know how to post it.
    Rod
     
  8. Bert Kinney

    Bert Kinney

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    Double click on each event, then click on the button below the two arrows in the upper right corner. This will copy the event information to the clipboard. Now right click on a reply to this message and select paste.
     
  9. rbickham

    rbickham Thread Starter

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    Bert,
    I followed your second link and i do have Norton 2006. I unchecked turn protection on and did a system restore and it worked. I turned off auto protected before, i thought i was turning off antivirus but i guess i wasn`t.
    Thanks for all your help!!
    Rod
     
  10. Bert Kinney

    Bert Kinney

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    You're welcome. Glad to see you found a solution.
     
  11. Georgia in MS

    Georgia in MS

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    If I understand Bert right, if I had Symantec product protection on, I'll not be able to use system restore to restore my computer to a previous date?

    I did not install Go Back on my computer either because I counted on having System Restore.

    To be able to use System Restore, do I just ignore Step 3 where I would turn back on the protection for the Symantec product? My Symantec product (Norton System Works) is up to date and it does not seem that Symantec has fixed this problem.
     
  12. Georgia in MS

    Georgia in MS

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    I had to reinstall System Restore to get it to work. Thanks Bert for the thorough instructions on the System Restore process.

    I am leaving the Symantec protection off until someone advises me differently. Some people don't like System Restore, but for me, it's the easiest to use to fix screw ups.

    Georgia
     
  13. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

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    With Symantec protection enabled in NAV 2006/07, System Restore will not function.
     
  14. Georgia in MS

    Georgia in MS

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    When you install Norton, I'm sure there is a choice to turn on/off the Symantec protection. I wonder when you say, "yes, protect my Norton," if the files necessary to make System Restore work are removed??
     
  15. Bert Kinney

    Bert Kinney

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    Hi,

    The following article explains the issue.

    "Restoration Incomplete. Your computer cannot be restored . . . "
    http://bertk.mvps.org/html/symantecdoc1.html
     
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