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System Restore vs Norton Antivirus

Discussion in 'All Other Software' started by lisa54481, Feb 2, 2003.

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  1. lisa54481

    lisa54481 Thread Starter

    Feb 2, 2003
    Every time I use Sytem Restore (with Windows ME and IE 6) my Norton 2003 stalls up the entire comp--"unable to initate database files" I have to go to Safe Mode and undo the Restore and if that doesnt work I have to go through the entire process of uninstall/reinstall Norton.
    I have looked for a patch and through Symantecs tech pages.
    Anyone know the answer please?
    Drives me nuts!
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Mar 19, 2001
    Hiya and welcome

    I remember reading about this regarding a virus.

    Have you done a scan, with updated files?

    If not, you can try this online scanner:


    Also, have you tried disabling Norton, using System restore, and then enabling Norton again?


  3. Davey7549


    Feb 28, 2001
    also Welcome to TSG!
    Eddie brings up a good point to double check for viruses since there are some now that attack Virus scanners.
    Old Problem........
    This problem with Norton not initializing the data base after System Restore occurs when you Restore too a date prior to the date of definitions you currently have on your system. This creates a mismatch of files. Norton realized this problem awhile back and has created what is called the Hawkingtool.exe program. This problem plaqued 2001 and 2002 NAV WinME but I didn't know 2003 also was involved.
    Here is the link for 2001\2002 NAV. Might I suggest you try the Hawkingtool for WinME 2003 the next time this happens to you. If it works your home free if not you stuck reinstalling as we used to have to do.

    Let us know either way when this happens and what the result is using hawkingtool.exe.

    Here for article and link to tool.

  4. lisa54481

    lisa54481 Thread Starter

    Feb 2, 2003
    Thank you for your help! I will try it and definately will let you know. I have the bundled Norton Internet Security and Antivirus 2003 and it happens just like it did when I had Norton 2000.

    I did know about Housecall too but I hadn't been there in a while. Thankfully, I'm clear. Good reminder to go there.

    Again thank you so much! This is a super forum. Love it.

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