System Service Exception error on Windows 8.1

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

agent_washingtub

Thread Starter
Joined
Feb 5, 2015
Messages
121
All of of sudden it goes blue screen and says SYSTEM_SERVICE_EXCEPTION and then forces a reboot.
Having this error pop up every couple of days.
I tried completely wiping the hard drives and reinstalling Windows fresh, and the error is still occurring.
Unable to pinpoint what is triggering it. Sometimes when playing a game, sometimes while watching a movie, or even just using the internet.
Graphics driver is up to date.


Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD FX(tm)-8350 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 8
RAM: 16281 Mb
Graphics Card: NVIDIA GeForce GTX 760, -2048 Mb
Hard Drives: C: 223 GB (165 GB Free); F: 1863 GB (1776 GB Free);
Motherboard: ASUSTeK COMPUTER INC., 970 PRO GAMING/AURA
Antivirus: Windows Defender, Enabled and Updated
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please download and Run the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe

1. Run program as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
1. Click on Number of events
2. Type 20 in the box (1 to 20)
3. Click the Run button (Notepad will open the log)
4. Paste or upload to next reply

Rename the first log file or it will be overwritten

Run this again
Except at step 3. Select Application
Paste or upload to next reply
Repeat but select Application

(Evert time you run this program it overwrites the log file so make sure to rename each log file before running)
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
There are several issues I am seeing but I have to make sure you have a valid Windows license due to the following error before offering any help

Installation of the Proof of Purchase from the ACPI table failed.

Please provide a screenshot information as follows

Go to start menu
type cmd
Right click on cmd and select run as administrator
Type slmgr /xpr and press Enter
 

agent_washingtub

Thread Starter
Joined
Feb 5, 2015
Messages
121
Just had the blue screen again, was browsing the internet and watching a movie while it happened.

Here is another report like the 2 I uploaded earlier, with the error that just occurred.

EDIT: Scratch that, the timestamp is wrong. It appears that whatever error triggered the blue screen is not on this list.
 

Attachments

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please perform the following steps

Speccy
http://filehippo.com/download_speccy

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to our servers
3 Upload file to your next Reply

Download Process Explorer
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

1. Save it to your desktop then run it. Right Click and Select Run As Administrator
2. Select View Menu Click Select Columns
3. In the Select Columns Window Check Verified Signer and Click OK
4. Select Options Menu and Check Verify Image Signatures
5. Click twice on the CPU column to sort by highest CPU usage
6. Wait approximately a minute
7. Select Save or Save As from the File Menu and save to Desktop
8. Upload the file or Copy and Paste the text to your Reply

Please download MiniToolBox by Farbar and save it to your desktop.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe
• Right-click on icon and select
Run as Administrator to start the tool.
• In the main window please checkmark the following checkboxes:

○ List last 10 Event Viewer log;
○ List Installed Programs;
○ List Devices (Only problems);
○ List Users, Partitions and Memory size;
○ List Minidump Files.
• Click Go and wait patiently.
• Upon completion (a reboot may be needed) a file called Result.txt will be saved on your desktop.
Please upload the file in your next reply.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Okay will checkout and get back tom. The speccy link is fine or you can compress and upload the zip file
 

agent_washingtub

Thread Starter
Joined
Feb 5, 2015
Messages
121
Hey, you can go ahead and close the thread.
My friend gifted me a copy of Windows 10, in hopes that it will fix this and other problems I've been having.
I figured that continuing to try and solve the issue at this point would be a waste of time, as I'm going to install Windows 10 either way.

Thanks for the help so far, I will return if the problem happens to resurface again in the future.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top