Hello yoshi8929,
Please download the attached
fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files,
FRST or
FRSTEnglish, and
fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.
Run
FRST or
FRST64 and press the
Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.
Note: If the tool warned you about an outdated version please download and run the updated version.
NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.
NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.
The following directories are emptied:
- Windows Temp
- Users Temp folders
- Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
- Recently opened files cache
- Flash Player cache
- Java cache
- Steam HTML cache
- Explorer thumbnail and icon cache
- BITS transfer queue (qmgr*.dat files)
- Recycle Bin
Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.
The system will be rebooted after the fix has run.
Next,
If you do not have Malwarebytes installed do the following:
Download Malwarebytes version 4 from the following link:
https://www.malwarebytes.com/mwb-download/thankyou/
Double click on the installer and follow the prompts.
When the install completes or Malwarebytes is already installed do the following:
Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab.
Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....
Close out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab......
When the scan completes
quarantine any found entries...
To get the log from Malwarebytes use the instructions in the following link:
https://support.malwarebytes.com/hc...ports-and-History-in-Malwarebytes-for-Windows
Next,
Download
AdwCleaner by Malwarebytes onto your Desktop.
Or from this
Mirror
- Right-click on AdwCleaner.exe and select
Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
- Accept the EULA (I accept), then click on Scan
- Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
- Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
- After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
Next,
Download "Microsoft's Safety Scanner" and save direct to the desktop
Ensure to get the correct version for your system....
https://docs.microsoft.com/en-us/wi...otection/intelligence/safety-scanner-download
Right click on the Tool, select
Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select
Full Scan
Perform a scan and Click Finish when the scan is done.
Retrieve the MSRT log as follows, and post it in your next reply:
1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:
notepad c:\windows\debug\msert.log
The log will include log details for each time MSRT has run, we only need the most recent log by date and time....