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System stopped booting - can't restore from backup image

Discussion in 'Virus & Other Malware Removal' started by rjansing, Jan 18, 2013.

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  1. rjansing

    rjansing Thread Starter

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    A few weeks ago I began to get an error message after waking up my Dell XPS L702X laptop. After start-up repair runs and finds no issues I was able to re-boot for a few weeks. Just after New YearÂ’s, my laptop would not boot and I'm unable to launch in safe mode. I know there is a system image dated 12/24 and have attempted to restore the image. The process says it completes but the same issue of not being able to boot persists. I've replaced the HDD1 in my two HDD laptop (assumed it is the boot drive) and believe I've restored the system image to the new drive, but with no success, still cannot boot or launch safe mode. Is there any hope other than reinstalling from the recovery discs burned when I first got my system?

    I've seen some posts that seem similar, but not sure it is the same issue
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Dear R:

    Welcome to TGF.

    Thanks for providing your laptop's information

    Please provide the following:
    activities in which computer is engaged when problem occurs

    Can you relate the problem onset to:
    installation or removal of a program or hardware;
    update of W7 or a program such as your antimalware program [ s ]

    Steps you have taken to try to fix the issue

    Remove all HDDs except your C: drive
    Then, try to restore the image

    At the Dell Splash Screen, look for "boot order", "boot menu" or similar.
    Select Dell Diags
    Run diags for ram, cpu & HDD, at a minimum. Write down the results. Provide us with said results.
    No offense, but don't rely on your memory.

    Please provide the exact text of the msg [ & any other warning, BSOD or error msgs ]. :)

    The more information that you provide, the sooner can we help you solve your problem.

    Best of success.

    RF123
     
  3. rjansing

    rjansing Thread Starter

    Joined:
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    Messages:
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    Thank you for the response and suggestions. Sorry for the delay in responding. I will attempt to gather as much information as I can as quickly as I can. When you say remove all drives but the C drive, do you mean the original C drive or the replacement?
     
  4. rjansing

    rjansing Thread Starter

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    Thank you for the response and suggestions. Sorry for the delay in responding. I will attempt to gather as much information as I can as quickly as I can. When you say remove all drives but the C drive, do you mean the original C drive or the replacement?
     
  5. rainforest123

    rainforest123

    Joined:
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    r:
    Sorry for the lack of clarity.

    I suggest that you have only 1 HDD in the computer, so that there is no confusion as to which drive you want W7 installed.

    I don't know if you have all of your important backed up. Thus I recommend that you have only the replacement HDD connected.

    RF123
     
  6. rjansing

    rjansing Thread Starter

    Joined:
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    Messages:
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    OK - I tr4ied to find the boot order or boot menu at the splash screen, but was unable to find. I did run a Startup Repair session and while it did not find/fix the issue I do have these results. I've typed them separately in a fiel I think I attached, but just in case I also cut/paste. The detaisl did end as shown

    Startup Repair diagnosis and repair log
    -------------------------------------------------
    Number of repair attempts: 3
    Session details
    -----------------------------------
    System Disk = \Devise\Harddisk0
    Windows directiory = C:\Windows
    AutoChk Run = 0
    Number for root causes = 1
    Test Performed:
    --------------------------------
    Name: Check for updates
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms

    Test Performed:
    --------------------------------
    Name: System, disk test
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: Disk failure diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 124 ms
    Test Performed:
    --------------------------------
    Name: Disk metadata test
    Result: Completed successfully, Error code = 0x0
    Time taken = 16 ms
    Test Performed:
    --------------------------------
    Name: Target OS test
    Result: Completed successfully, Error code = 0x0
    Time taken = 156 ms
    Test Performed:
    --------------------------------
    Name: Volume content check
    Result: Completed successfully, Error code = 0x0
    Time taken = 343 ms


    Test Performed:
    --------------------------------
    Name: Boot manager diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: System boot log diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: Event log diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 16 ms
    Test Performed:
    --------------------------------
    Name: Internal state test
    Result: Completed successfully, Error code = 0x0
    Time taken = 47 ms
    Test Performed:
    --------------------------------
    Name: Boot status check
    Result: Completed successfully, Error code = 0x0
    Time taken = 31 ms
    Test Performed:
    --------------------------------
    Name: Startup state check
    Result: Completed successfully, Error code = 0x0
    Time taken = 593 ms
    Test Performed:
    --------------------------------
    Name: Registry hives test
    Result: Completed successfully, Error code = 0x0
    Time taken = 4071 ms
    Test Performed:
    --------------------------------
    Name: Windows boot log diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: Bugcheck analysis
    Result: Completed successfully, Error code = 0x0
    Time taken = 1201 ms
    Test Performed:
    --------------------------------
    Name: Access Control test
    Result: Completed successfully, Error code = 0x0
    Time taken = 7442 ms
    Test Performed:
    --------------------------------
    Name: File system test (chkdsk)
    Result: Completed successfully, Error code = 0x0
    Time taken = 72540 ms
    Test Performed:
    --------------------------------
    Name: Software installation log diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Root cause found:
    --------------------------------
    Unspecified changes to system configuration might have caused the problem.
    Repair action: System files integrity check and repair
    Result: Failed. Error code = 0x490
    Time taken = 910749 ms
    ---------------------------------
    ---------------------------------
    Session details
    -----------------------------------
    System Disk = \Devise\Harddisk0
    Windows directiory = C:\Windows
    AutoChk Run = 0
    Number for root causes = 0
    Test Performed:
    --------------------------------
    Name: Check for updates
    Result: Completed successfully, Error code = 0x0
    Time taken = 16 ms

    Test Performed:
    --------------------------------
    Name: System, disk test
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: Disk failure diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 109 ms
    Test Performed:
    --------------------------------
    Name: Disk metadata test
    Result: Completed successfully, Error code = 0x0
    Time taken = 16 ms
    Test Performed:
    --------------------------------
    Name: Target OS test
    Result: Completed successfully, Error code = 0x0
    Time taken = 156 ms
    Test Performed:
    --------------------------------
    Name: Volume content check
    Result: Completed successfully, Error code = 0x0
    Time taken = 358 ms
    Test Performed:
    --------------------------------
    Name: Boot manager diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: System boot log diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: Event log diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: Internal state test
    Result: Completed successfully, Error code = 0x0
    Time taken = 47 ms
    Test Performed:
    --------------------------------
    Name: Boot status check
    Result: Completed successfully, Error code = 0x0
    Time taken = 31 ms
    Test Performed:
    --------------------------------
    Name: Startup state check
    Result: Completed successfully, Error code = 0x0
    Time taken = 609 ms
    Test Performed:
    --------------------------------
    Name: Registry hives test
    Result: Completed successfully, Error code = 0x0
    Time taken = 4009 ms

    ---------------------------------
    ---------------------------------
    Session details
    -----------------------------------
    System Disk = \Devise\Harddisk1
    Windows directiory = C:\Windows
    AutoChk Run = 0
    Number for root causes = 1
    Test Performed:
    --------------------------------
    Name: Check for updates
    Result: Completed successfully, Error code = 0x0
    Time taken = 16 ms

    Test Performed:
    --------------------------------
    Name: System, disk test
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: Disk failure diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 109 ms
    Test Performed:
    --------------------------------
    Name: Disk metadata test
    Result: Completed successfully, Error code = 0x0
    Time taken = 15 ms
    Test Performed:
    --------------------------------
    Name: Target OS test
    Result: Completed successfully, Error code = 0x0
    Time taken = 156 ms
    Test Performed:
    --------------------------------
    Name: Volume content check
    Result: Completed successfully, Error code = 0x0
    Time taken = 328 ms
    Test Performed:
    --------------------------------
    Name: Boot manager diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: System boot log diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: Event log diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 16 ms
    Test Performed:
    --------------------------------
    Name: Internal state test
    Result: Completed successfully, Error code = 0x0
    Time taken = 15 ms
    Test Performed:
    --------------------------------
    Name: Boot status check
    Result: Completed successfully, Error code = 0x0
    Time taken = 16 ms
    Test Performed:
    --------------------------------
    Name: Startup state check
    Result: Completed successfully, Error code = 0x0
    Time taken = 593 ms
    Test Performed:
    --------------------------------
    Name: Registry hives test
    Result: Completed successfully, Error code = 0x0
    Time taken = 3978 ms
    Test Performed:
    --------------------------------
    Name: Windows boot log diagnosis
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Performed:
    --------------------------------
    Name: Bugcheck analysis
    Result: Completed successfully, Error code = 0x0
    Time taken = 1170 ms
    Test Performed:
    --------------------------------
    Name: Access Control test
    Result: Completed successfully, Error code = 0x0
    Time taken = 7597 ms
    Test Performed:
    --------------------------------
    Name: File system test (chkdsk)
    Result: Completed successfully, Error code = 0x0
    Time taken = 0 ms
    Test Perf
     

    Attached Files:

  7. rjansing

    rjansing Thread Starter

    Joined:
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    Messages:
    28
    I was also able to capture these screen shots which I hope will help:

    # 36 Blue screen when attempting mormal boot
    # 35 when attempting startup in Safe mode
    # 37 and #38 are log entires after startup repair fails
     

    Attached Files:

  8. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Which hard disk drive was in your computer when you created the screen shots [ for which I am appreciative ].

    Please provide the brand, model, model #, & capacity of your replacement HDD. Did you purchase it from Dell or a different vendor?

    If you had the new / replacement HDD connected to you computer, bummer.

    If this is your laptop,
    http://www.dell.com/support/drivers/us/en/04/Product/xps-l702x

    then this is your computer's setup guide
    ftp://ftp.dell.com/Manuals/all-prod...rt_xps_laptop/xps-l702x_setup guide_en-us.pdf

    page 72, re F2

    page 73 re F12

    I suggest that you run Dell's diags for every component for which a diag is available.

    I suggest that, in addition to Dell's mem diag, you run W7's mem diag.
    http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

    RF123
     
  9. rjansing

    rjansing Thread Starter

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    Jan 18, 2013
    Messages:
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    Yes this is my PC. I have now found the diagnostics selection and it is now running!!

    Yes the hard disk drive I booted from to captured the screen shots IS the replacement drive.

    I'll report back finding after the diagnostics completes

    I'm not sure if I should be encouraged or not:confused:
     
  10. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Thanks for the prompt reply.
    Rats. We have 1 of the following:
    A. 2 faulty HDDs
    B. Faulty installation software [ scratched disk, for example, but there are other possibilities ]
    C. Faulty computer hardware.

    Not every diagnostic test will detect every defect every time. AND, not every positive test result is always accurate. It is the nature of testing the world.

    Keep us posted.

    Best of success.

    RF123
     
  11. rjansing

    rjansing Thread Starter

    Joined:
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    Messages:
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    First, sorry for the delay.....

    I ran the Dell diagnostics - got thru the system and memory scans OK. Then I'm ask to continue thru the memory checks which take about. That completes with no errors and asked of I want to boot the utilities partition and the screen just freezes - screen shot attached
     

    Attached Files:

  12. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
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    Well, that's not good.
    :(

    Please read this; a service manual for your computer, from Dell.
    http://support.dell.com/support/edocs/systems/xpsL702X/en/SM/hdd.htm#wp1192085

    http://support.dell.com/support/edocs/systems/xpsL702X/en/SM/hdd.htm

    Disconnect the power from your computer.

    Remove the battery.

    Look for a cover held in place, probably with 2 to 4 screws, the heads of which are < 1/4" diameter.
    Remove the cover.
    Verify that the drive is securely connected to any / all cables; generally 1 for power & 1 for data.

    If you remove the HDD, replace it. Replace the cover. Tighten the screws.

    Re connect the battery. Reconnect the power cord.

    Turn on your computer.
    When the Dell Splash Screen appears look for a notice, should be the same one you used to access Dell's Diags.
    F2 per page 38 of http://support.dell.com/support/edocs/systems/xpsL501X/en/SG/sg_en.pdf

    If you have questions, take a picture & post it.
    Look for the options to exit with saving changes and exit without saving changes.

    You probably won't have mouse / touchpad capability.
    Look for instruction regarding which keys you need to press.

    Boot to your computer's BIOS [ might be called "setup" ]
    Look for your computer's HDD [ hard disk drive }
    Is it present?
    Feel free to provide images.
    If present, is it enabled?

    If it is not present, report back.

    If it is present, but disabled, enable it.

    If it is present & enabled, proceed with the steps below.

    Boot to the W7 system recovery environment.
    http://www.sevenforums.com/tutorials/668-system-recovery-options.html

    Perform a startup repair.
    http://www.sevenforums.com/tutorials/681-startup-repair.html

    Report the results.

    RF123
     
  13. rjansing

    rjansing Thread Starter

    Joined:
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    Messages:
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    OK - I'm back (sorry this is taking so long).

    I checked to make sure the HDD was seated properly in the laptop and ran the "setup". The HDD was present and enabled. I next went to the diagnostics as instructed and the following screen shots shows no errors found

    Next went thru the Startup repair as instructed. Screen shots show progress and results
     

    Attached Files:

  14. rjansing

    rjansing Thread Starter

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    Messages:
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    further screen shots
     

    Attached Files:

  15. rainforest123

    rainforest123

    Joined:
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    Messages:
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    r :
    If you have a spare HDD, put it into your laptop & run the image you had made.
    OR, you can try a repair install.
    http://answers.microsoft.com/en-us/...up-win-7/b7129bd4-abf5-44e8-b136-9d9bb9a22c60

    RF123
     
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