System stopped booting - can't restore from backup image

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rjansing

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A few weeks ago I began to get an error message after waking up my Dell XPS L702X laptop. After start-up repair runs and finds no issues I was able to re-boot for a few weeks. Just after New Year’s, my laptop would not boot and I'm unable to launch in safe mode. I know there is a system image dated 12/24 and have attempted to restore the image. The process says it completes but the same issue of not being able to boot persists. I've replaced the HDD1 in my two HDD laptop (assumed it is the boot drive) and believe I've restored the system image to the new drive, but with no success, still cannot boot or launch safe mode. Is there any hope other than reinstalling from the recovery discs burned when I first got my system?

I've seen some posts that seem similar, but not sure it is the same issue
 
Joined
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Dear R:

Welcome to TGF.

Thanks for providing your laptop's information

Please provide the following:
activities in which computer is engaged when problem occurs

Can you relate the problem onset to:
installation or removal of a program or hardware;
update of W7 or a program such as your antimalware program [ s ]

Steps you have taken to try to fix the issue

I've replaced the HDD1 in my two HDD laptop (assumed it is the boot drive)
Remove all HDDs except your C: drive
Then, try to restore the image

At the Dell Splash Screen, look for "boot order", "boot menu" or similar.
Select Dell Diags
Run diags for ram, cpu & HDD, at a minimum. Write down the results. Provide us with said results.
No offense, but don't rely on your memory.

Please provide the exact text of the msg [ & any other warning, BSOD or error msgs ]. :)

The more information that you provide, the sooner can we help you solve your problem.

Best of success.

RF123
 

rjansing

Thread Starter
Joined
Jan 18, 2013
Messages
28
Thank you for the response and suggestions. Sorry for the delay in responding. I will attempt to gather as much information as I can as quickly as I can. When you say remove all drives but the C drive, do you mean the original C drive or the replacement?
 

rjansing

Thread Starter
Joined
Jan 18, 2013
Messages
28
Dear R:

Welcome to TGF.

Thanks for providing your laptop's information

Please provide the following:
activities in which computer is engaged when problem occurs

Can you relate the problem onset to:
installation or removal of a program or hardware;
update of W7 or a program such as your antimalware program [ s ]

Steps you have taken to try to fix the issue


Remove all HDDs except your C: drive
Then, try to restore the image

At the Dell Splash Screen, look for "boot order", "boot menu" or similar.
Select Dell Diags
Run diags for ram, cpu & HDD, at a minimum. Write down the results. Provide us with said results.
No offense, but don't rely on your memory.

Please provide the exact text of the msg [ & any other warning, BSOD or error msgs ]. :)

The more information that you provide, the sooner can we help you solve your problem.

Best of success.

RF123
Thank you for the response and suggestions. Sorry for the delay in responding. I will attempt to gather as much information as I can as quickly as I can. When you say remove all drives but the C drive, do you mean the original C drive or the replacement?
 
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r:
Sorry for the lack of clarity.

I suggest that you have only 1 HDD in the computer, so that there is no confusion as to which drive you want W7 installed.

I don't know if you have all of your important backed up. Thus I recommend that you have only the replacement HDD connected.

RF123
 

rjansing

Thread Starter
Joined
Jan 18, 2013
Messages
28
OK - I tr4ied to find the boot order or boot menu at the splash screen, but was unable to find. I did run a Startup Repair session and while it did not find/fix the issue I do have these results. I've typed them separately in a fiel I think I attached, but just in case I also cut/paste. The detaisl did end as shown

Startup Repair diagnosis and repair log
-------------------------------------------------
Number of repair attempts: 3
Session details
-----------------------------------
System Disk = \Devise\Harddisk0
Windows directiory = C:\Windows
AutoChk Run = 0
Number for root causes = 1
Test Performed:
--------------------------------
Name: Check for updates
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms

Test Performed:
--------------------------------
Name: System, disk test
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: Disk failure diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 124 ms
Test Performed:
--------------------------------
Name: Disk metadata test
Result: Completed successfully, Error code = 0x0
Time taken = 16 ms
Test Performed:
--------------------------------
Name: Target OS test
Result: Completed successfully, Error code = 0x0
Time taken = 156 ms
Test Performed:
--------------------------------
Name: Volume content check
Result: Completed successfully, Error code = 0x0
Time taken = 343 ms


Test Performed:
--------------------------------
Name: Boot manager diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: System boot log diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: Event log diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 16 ms
Test Performed:
--------------------------------
Name: Internal state test
Result: Completed successfully, Error code = 0x0
Time taken = 47 ms
Test Performed:
--------------------------------
Name: Boot status check
Result: Completed successfully, Error code = 0x0
Time taken = 31 ms
Test Performed:
--------------------------------
Name: Startup state check
Result: Completed successfully, Error code = 0x0
Time taken = 593 ms
Test Performed:
--------------------------------
Name: Registry hives test
Result: Completed successfully, Error code = 0x0
Time taken = 4071 ms
Test Performed:
--------------------------------
Name: Windows boot log diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: Bugcheck analysis
Result: Completed successfully, Error code = 0x0
Time taken = 1201 ms
Test Performed:
--------------------------------
Name: Access Control test
Result: Completed successfully, Error code = 0x0
Time taken = 7442 ms
Test Performed:
--------------------------------
Name: File system test (chkdsk)
Result: Completed successfully, Error code = 0x0
Time taken = 72540 ms
Test Performed:
--------------------------------
Name: Software installation log diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Root cause found:
--------------------------------
Unspecified changes to system configuration might have caused the problem.
Repair action: System files integrity check and repair
Result: Failed. Error code = 0x490
Time taken = 910749 ms
---------------------------------
---------------------------------
Session details
-----------------------------------
System Disk = \Devise\Harddisk0
Windows directiory = C:\Windows
AutoChk Run = 0
Number for root causes = 0
Test Performed:
--------------------------------
Name: Check for updates
Result: Completed successfully, Error code = 0x0
Time taken = 16 ms

Test Performed:
--------------------------------
Name: System, disk test
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: Disk failure diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 109 ms
Test Performed:
--------------------------------
Name: Disk metadata test
Result: Completed successfully, Error code = 0x0
Time taken = 16 ms
Test Performed:
--------------------------------
Name: Target OS test
Result: Completed successfully, Error code = 0x0
Time taken = 156 ms
Test Performed:
--------------------------------
Name: Volume content check
Result: Completed successfully, Error code = 0x0
Time taken = 358 ms
Test Performed:
--------------------------------
Name: Boot manager diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: System boot log diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: Event log diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: Internal state test
Result: Completed successfully, Error code = 0x0
Time taken = 47 ms
Test Performed:
--------------------------------
Name: Boot status check
Result: Completed successfully, Error code = 0x0
Time taken = 31 ms
Test Performed:
--------------------------------
Name: Startup state check
Result: Completed successfully, Error code = 0x0
Time taken = 609 ms
Test Performed:
--------------------------------
Name: Registry hives test
Result: Completed successfully, Error code = 0x0
Time taken = 4009 ms

---------------------------------
---------------------------------
Session details
-----------------------------------
System Disk = \Devise\Harddisk1
Windows directiory = C:\Windows
AutoChk Run = 0
Number for root causes = 1
Test Performed:
--------------------------------
Name: Check for updates
Result: Completed successfully, Error code = 0x0
Time taken = 16 ms

Test Performed:
--------------------------------
Name: System, disk test
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: Disk failure diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 109 ms
Test Performed:
--------------------------------
Name: Disk metadata test
Result: Completed successfully, Error code = 0x0
Time taken = 15 ms
Test Performed:
--------------------------------
Name: Target OS test
Result: Completed successfully, Error code = 0x0
Time taken = 156 ms
Test Performed:
--------------------------------
Name: Volume content check
Result: Completed successfully, Error code = 0x0
Time taken = 328 ms
Test Performed:
--------------------------------
Name: Boot manager diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: System boot log diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: Event log diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 16 ms
Test Performed:
--------------------------------
Name: Internal state test
Result: Completed successfully, Error code = 0x0
Time taken = 15 ms
Test Performed:
--------------------------------
Name: Boot status check
Result: Completed successfully, Error code = 0x0
Time taken = 16 ms
Test Performed:
--------------------------------
Name: Startup state check
Result: Completed successfully, Error code = 0x0
Time taken = 593 ms
Test Performed:
--------------------------------
Name: Registry hives test
Result: Completed successfully, Error code = 0x0
Time taken = 3978 ms
Test Performed:
--------------------------------
Name: Windows boot log diagnosis
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Performed:
--------------------------------
Name: Bugcheck analysis
Result: Completed successfully, Error code = 0x0
Time taken = 1170 ms
Test Performed:
--------------------------------
Name: Access Control test
Result: Completed successfully, Error code = 0x0
Time taken = 7597 ms
Test Performed:
--------------------------------
Name: File system test (chkdsk)
Result: Completed successfully, Error code = 0x0
Time taken = 0 ms
Test Perf
 

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rjansing

Thread Starter
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Jan 18, 2013
Messages
28
I was also able to capture these screen shots which I hope will help:

# 36 Blue screen when attempting mormal boot
# 35 when attempting startup in Safe mode
# 37 and #38 are log entires after startup repair fails
 

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Messages
8,256
Which hard disk drive was in your computer when you created the screen shots [ for which I am appreciative ].

Please provide the brand, model, model #, & capacity of your replacement HDD. Did you purchase it from Dell or a different vendor?

If you had the new / replacement HDD connected to you computer, bummer.

If this is your laptop,
http://www.dell.com/support/drivers/us/en/04/Product/xps-l702x

then this is your computer's setup guide
ftp://ftp.dell.com/Manuals/all-prod...rt_xps_laptop/xps-l702x_setup guide_en-us.pdf

page 72, re F2

page 73 re F12

I suggest that you run Dell's diags for every component for which a diag is available.

I suggest that, in addition to Dell's mem diag, you run W7's mem diag.
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

RF123
 

rjansing

Thread Starter
Joined
Jan 18, 2013
Messages
28
Yes this is my PC. I have now found the diagnostics selection and it is now running!!

Yes the hard disk drive I booted from to captured the screen shots IS the replacement drive.

I'll report back finding after the diagnostics completes

I'm not sure if I should be encouraged or not:confused:
 
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Messages
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Thanks for the prompt reply.
Yes the hard disk drive I booted from to captured the screen shots IS the replacement drive.
Rats. We have 1 of the following:
A. 2 faulty HDDs
B. Faulty installation software [ scratched disk, for example, but there are other possibilities ]
C. Faulty computer hardware.

Not every diagnostic test will detect every defect every time. AND, not every positive test result is always accurate. It is the nature of testing the world.

Keep us posted.

Best of success.

RF123
 

rjansing

Thread Starter
Joined
Jan 18, 2013
Messages
28
First, sorry for the delay.....

I ran the Dell diagnostics - got thru the system and memory scans OK. Then I'm ask to continue thru the memory checks which take about. That completes with no errors and asked of I want to boot the utilities partition and the screen just freezes - screen shot attached
 

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Messages
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Well, that's not good.
:(

Please read this; a service manual for your computer, from Dell.
http://support.dell.com/support/edocs/systems/xpsL702X/en/SM/hdd.htm#wp1192085

http://support.dell.com/support/edocs/systems/xpsL702X/en/SM/hdd.htm

Disconnect the power from your computer.

Remove the battery.

Look for a cover held in place, probably with 2 to 4 screws, the heads of which are < 1/4" diameter.
Remove the cover.
Verify that the drive is securely connected to any / all cables; generally 1 for power & 1 for data.

If you remove the HDD, replace it. Replace the cover. Tighten the screws.

Re connect the battery. Reconnect the power cord.

Turn on your computer.
When the Dell Splash Screen appears look for a notice, should be the same one you used to access Dell's Diags.
F2 per page 38 of http://support.dell.com/support/edocs/systems/xpsL501X/en/SG/sg_en.pdf

If you have questions, take a picture & post it.
Look for the options to exit with saving changes and exit without saving changes.

You probably won't have mouse / touchpad capability.
Look for instruction regarding which keys you need to press.

Boot to your computer's BIOS [ might be called "setup" ]
Look for your computer's HDD [ hard disk drive }
Is it present?
Feel free to provide images.
If present, is it enabled?

If it is not present, report back.

If it is present, but disabled, enable it.

If it is present & enabled, proceed with the steps below.

Boot to the W7 system recovery environment.
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

Perform a startup repair.
http://www.sevenforums.com/tutorials/681-startup-repair.html

Report the results.

RF123
 

rjansing

Thread Starter
Joined
Jan 18, 2013
Messages
28
OK - I'm back (sorry this is taking so long).

I checked to make sure the HDD was seated properly in the laptop and ran the "setup". The HDD was present and enabled. I next went to the diagnostics as instructed and the following screen shots shows no errors found

Next went thru the Startup repair as instructed. Screen shots show progress and results
 

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r :
If you have a spare HDD, put it into your laptop & run the image you had made.
Is there any hope other than reinstalling from the recovery discs burned when I first got my system?
OR, you can try a repair install.
Normally would not reccomend this as if the virus is still in the OS you may be able to boot but you will still have a virus infected system.
How to repair and reboot to Windows 7:
a) Insert the Windows 7 System Repair DVD or Installation DVD and reboot.
b) Select the correct keyboard input method and click &#8216;Next&#8217;.
Note: If you are using the Windows7 Install DVD then at the 'Install Now' prompt (Do not pick the Install Now option) instead choose the 'Repair your computer' option located in the lower left of the dispay.
c) The System Repair tool will search for a valid operating system and will report that &#8220;Windows found problems with your computer&#8217;s startup options. Do you want to apply repairs and restart your computer?&#8221;
d) Click &#8216;Repair and restart&#8217; and reboot again to the Windows 7 System Repair environment.
e) Click &#8216;Next&#8217; at the keyboard selection prompt and when the &#8216;System Recovery Options&#8217; screen appears verify that the &#8220;Use recovery tools that can help fix problems starting Windows&#8221; is selected.
Note that on your Dual Boot system there now should be only one operating system listed. Click the &#8216;Next&#8217; button.
f) Now from the menu list select the &#8216;Command Prompt&#8217; option.
g) At the DOS prompt type the following three commands:
bootrec.exe /fixmbr
bootrec.exe /fixboot (may return an 'Eliment not found' message)
bootrec.exe /RebuildBcd
h) Close the command prompt window and click the &#8216;Startup Repair&#8217; option.
i) The repair process may take some time, so wait until the process completes at which point you will see two messages &#8220;Windows cannot repair this computer automatically&#8221; and &#8220;Startup Repair cannot repair this computer automatically&#8221;.
These messages are the result of the radical changes made by removing the other drive. Ignore the Send/Don&#8217;t send options.
J) Close this message window by clicking on the X in the upper right corner of the Send/Don&#8217;t send window. Next click on the &#8216;View advanced options for system recovery and support&#8217; option and from the main menu once again click &#8216;Startup Repair&#8217;. This time the repair process may only that a few seconds and when prompted &#8220;Startup Repair could not detect a problem&#8221;, click &#8216;Finish&#8217; and run the &#8216;Startup Repair&#8217; option one more time, click &#8216;Finish&#8217;, and then remove the System Repair DVD and click &#8216;Restart&#8217;. Reboot the computer.
JS


http://www.sevenforums.com/tutorials/3413-repair-install.html
http://answers.microsoft.com/en-us/...up-win-7/b7129bd4-abf5-44e8-b136-9d9bb9a22c60

RF123
 
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