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System stops responding - Please HELP

Discussion in 'Earlier Versions of Windows' started by tandef, Sep 2, 2004.

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  1. tandef

    tandef Thread Starter

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    My computer is running ME, and recently, my husband got this brainiac idea that I needed a wireless keyboard and mouse. He installed the driver and the keyboard and mouse even though the packaging stated that it was only compatable with 2000 and XP. Now, different programs and even windows itself stops responding constantly. I can barely get my work done because I am constantly restarting my computer or having to cut power because it won't even shut down. I had him uninstall what he installed, and it still has the same problem. I need my computer for work. What can I do to get my system working again?

    Please Help!

    Thank You.

    -Elizabeth
     
  2. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

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    To restore your computer settings from an earlier time:

    Click the Start button.
    Point to Programs, point to Accessories, point to System Tools, and then click System Restore.
    Choose Restore my computer to an earlier time, and then click Next.
    Click a day on the calendar, click the restore point description, and then click Next.
    Make sure you have closed all your files and open programs, and then click OK to close the dialog box.
    Click Next.
     
  3. tandef

    tandef Thread Starter

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    I tried your suggestion, but the screen says that there are currently no restore points available.

    -Elizabeth
     
  4. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

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  5. tandef

    tandef Thread Starter

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    No such luck -- any other ideas?

    -Elizabeth
     
  6. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

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    Download and run HijackThis and post the log here:

    http://dotcomsecurity.org/

    Any error messages?

    Did the Registry Repair worked without problems?

    What was the brand of the hardware he attempted to install?
     
  7. tandef

    tandef Thread Starter

    Joined:
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    Messages:
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    I have not had any error messages -- things just stop responding.

    The registry repair seemed to work fine.

    The keyboard / mouse were compaq.

    Here is the log:

    Logfile of HijackThis v1.98.2
    Scan saved at 12:58:56 PM, on 9/3/2004
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\SSDPSRV.EXE
    C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
    C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
    C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
    C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
    C:\PROGRAM FILES\NETRATINGSNETMETER\NETMETER\NETMETER.EXE
    C:\WINDOWS\WT\WCMDMGR.EXE
    C:\WINDOWS\RunDLL.exe
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\PROGRAM FILES\INTUIT\QUICKBOOKS\COMPONENTS\QBAGENT\QBDAGENT.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
    C:\WINDOWS\SYSTEM\MRTMNGR.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\AMERICA ONLINE 9.0\WAOL.EXE
    C:\PROGRAM FILES\AMERICA ONLINE 9.0\SHELLMON.EXE
    C:\PROGRAM FILES\JUNO\BIN\JUNO.EXE
    C:\PROGRAM FILES\AMERICA ONLINE 9.0\AOLWBSPD.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\BACKWEB.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\PROGRAM FILES\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.hpwis.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.hpwis.com/
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [Delay] C:\WINDOWS\delayrun.exe
    O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [DJRegFix] regedit /s c:\hp\djregfix.reg
    O4 - HKLM\..\Run: [HPLogiFinder] \WINDOWS\OPTIONS\CABS\LOGITECH\HP_FINDER.EXE
    O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program Files\ADAPTEC\DIRECTCD\DIRECTCD.EXE
    O4 - HKLM\..\Run: [QBCD Autorun] N:\autorun.exe restart QB_SEQUENCE first
    O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\wcmdmgrl.exe -launch
    O4 - HKLM\..\Run: [COMMUNICATE! i2000 IBM] C:\Program Files\COMMUNICATE! i2000\bin\setupibm.exe
    O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
    O4 - HKLM\..\Run: [NetMeter] C:\PROGRA~1\NETRAT~1\NETMETER\NETMETER.EXE
    O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
    O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\QBDAgent.exe
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system\nmtracer.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system\nmtracer.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system\nmtracer.dll
    O12 - Plugin for .hiv: C:\WINDOWS\DOWNLOADED PROGRAM FILES\nphijkjv.dll
    O14 - IERESET.INF: START_PAGE_URL=http://hp.my.yahoo.com
    O16 - DPF: {BC26D98E-4F8E-11D4-B523-94ED45C04971} (PrintQuickActiveXSetup Class) - http://www.printquick.com/plugin/win/ie/printQuick.cab
    O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.bitstream.com/wfplayer/tdserver.cab
    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.brightstreet.com/cif/download/bin/actxcab.cab
    O16 - DPF: Dialpad US Java Applet - http://www.dialpad.com/applet/src/vscp.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4288/mcfscan.cab
    O16 - DPF: {869F3BBC-A812-4D13-A93B-7B3FC816DCD5} (McAfee.com Updater) - http://download.mcafee.com/molbin/clinic/virusscan/mcasupd.cab
    O16 - DPF: {1B30282C-970F-4DCC-97D1-1714277525C1} (NMInstall Control) - http://profile.homescanonline.com/hso/binary/nminstall_en.cab
    O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4021/ftp.coupons.com/v3123/cpbrkpie.cab
    O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = aoldsl.net
     
  8. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

    Joined:
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    Messages:
    18,552
    First Name:
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    Wow! You have a bunch of programs and services running in the background. Although most of these programs are "User's Choice" the following are not needed to run Windows:

    wkfud N wkfud.exe A marketing program for MS Works

    WkDetect N WkDetect.exe Checks for updates to MS Works

    DJREGFIX N regedit /s c:\hpdjregfix.reg DJRegFix showed up first in WinME as a "clever" way to ensure that all Hewlett-Packard DeskJet printers actually worked with WinME - since most were having major problems. This "utility" adds the functionality and compatibility HP forgot to add in its WinME drivers

    HPLogiFinder U hp_finder.exe HP LogiFinder helps detect and allows the use of the centre button for the Logitech mouse. Can be disabled if not used

    AdaptecDirectCD N Directcd.exe DirectCD primarily allows you to drag and drop files onto a suitably formatted CD-RW disc. Unless you use this on a frequent basis it isn't required and is available via Start -> Programs. Start the program before inserting a DirectCD formatted CD-RW in the drive. A re-boot is recommended if you close Adaptec DirectCD before re-opening it again later

    QBCD autorun N autorun.exe Quick Books CD

    wcmdmgr.exe N wcmdmgr.exe It will periodically contact Wild Tangent servers to see if an update is available for your system and allows us to make the product exceptionally reliable. You can control its behavior, or disable it completely, inside your Windows Control Panel. Note that Wild Tanget's privacy policy states they also collect and share individuals information

    SSDPSRV N ssdpsrv.exe Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for network plug and play functionality. Starts up a web server on port 5000. Used by Universal Plug and Play (for network device discovery). To remove this program, open Add/Remove Programs, select either Communications (Me) or Networking Services (XP), and remove the checkmark next to Universal Plug and Play

    Taskbar Display Controls N RunDLL deskcp16.dll, QUICKRES_RUNDLLENTRY Only appears in MSCONFIG if you have a Display Settings icon in the System Tray allowing resolution changes on the fly. Can also be disabled under Control Panel -> Display -> Settings -> Advanced -> General. Also appears if you have Win95 with the QuickRes "Powertoy" installed

    Lack of resources is the primary cause for Windows to hang.

    How much RAM is installed in your Computer?

    I do not remember in ME if the option to determine the percentage of resources is availabe, but lets try. Right click My Computer icon and select Properties. Select the Performance tab. What is the percentage of the Resources?

    It seems to me that you may have to increase your RAM if the resources are low, or limit the number of programs running in the bacKground.

    If you are to limit the programs running in the background, I would prefer to do this thru MsConfig, rather that HijackThis.

    Answer the questions above (Amount of RAM, Percentage of Resources in idle [Not on line]), and lets see what can be done to increase the resources.

    You can check the Description of all your Startup programs in the following page:

    http://www.sysinfo.org/startuplist.php
     
  9. tandef

    tandef Thread Starter

    Joined:
    Nov 5, 2002
    Messages:
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    I have 127 MB of RAM, and my available resources were originally at 30% free when I first checked - with about 4 programs up. After I closed everything, it was up to 54% free, however, when I first start my computer it is at 79% free. It doesn't matter how little or much I have open when it freezes up -- it happens many times when I first start up and go to open the first program.

    -Elizabeth
     
  10. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

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    In your position I would deselect all programs from the Startup tab in MsConfig except for systray and Scan Registry. Then test.
     
  11. tandef

    tandef Thread Starter

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    No such luck, and it seems to be getting worse. : ( !!
     
  12. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

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    This is quite a mysterious behavior. All I can think about is the you have a hardware issue such as, overheating. This issue requires an onsite diagnostic by a thecnician. There is nothing else throughout software that we can try.

    Best of luck!
     
  13. cstampflee

    cstampflee

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    Sep 7, 2004
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    i have a question for you have you checked for hidden drivers also known as goast drivers (sorry if i spelled it wrong) these files are only detectible in safe mode and can cause your computer to freaze up as well.
     
  14. Tech knower

    Tech knower

    Joined:
    Aug 26, 2004
    Messages:
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    Another idea or suggestion............

    Go into the Device Manager and see if there are any yellow question or exclamation marks next to the mouse or the keyboard. This would point to driver issues or even an IRQ conflict with some other devices.

    If you see these, then reboot to Safe mode, remove and then reboot again.
     
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