SYSTEM_ THREAD_EXCEPTION_NOT_HANDLED error

Hoisin333

Thread Starter
Joined
Jun 15, 2021
Messages
4
I keep getting the blue screen of death, it says file: asstor64.sys SYSTEM_ THREAD_EXCEPTION_NOT_HANDLED error

No idea how to fix my keeping on crashing with blue screen due to this.

Any help will be greatly appreciated many thanks.

Matt
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,498
Hi, let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
======
When are you getting the blue screen, at start up, when playing games, etc?
======
asstor64.sys
is associated with 'Asmedia 106x SATA Host Controller Drive from ASMedia Technology Inc.'
However, that may not be where the blue screen started or be the cause of the problem.
https://www.systemlookup.com/Drivers/10480-asstor64_sys.html
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
 

Hoisin333

Thread Starter
Joined
Jun 15, 2021
Messages
4
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19042, Installed 20210317194620.000000+000
Processor: AMD Ryzen 5 2600X Six-Core Processor, AMD64 Family 23 Model 8 Stepping 2, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce RTX 2060
Hard Drives: C: 222 GB (18 GB Free); D: 931 GB (900 GB Free);
Motherboard: ASRock B450 Gaming K4, s/n M80-B8025400598
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated


Tried sending minidump to zipped file but it says file not found.

Thanks for the help so far.
 

Hoisin333

Thread Starter
Joined
Jun 15, 2021
Messages
4
I do play games and watch streams a lot, although today it is happening whilst just browsing 3 minutes after starting my computer up. 3 times in a row now it has happened just 3 mins after startup. :(
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,498
Try again to attach the mindump files as they should help in finding the problem.
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
======
Some reasons for Blue Screens
New hardware or Software installed.
Device driver or Video driver, corrupted or faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Processor: AMD Ryzen 5 2600X Six-Core
Graphics Card: NVIDIA GeForce RTX 2060
Updated AMD and Nvidia drivers.
AMD
http://support.amd.com/en-us/download/auto-detect-tool
Nvidia
https://www.nvidia.com/Download/Scan.aspx?lang=en-us
======
Also run system file checker.
Click on Search - Type cmd
Right click on cmd select Run as Administrator.
At the Command Prompt - Type or copy and paste.
sfc /scannow
Press Enter.
Let it run to completion - then restart your pc and let us know if any of the above has helped.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,498
Minidumps x3 - all showing the same error - asstor64.sys
PHP:
0: kd> !analyze -v
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for asstor64.sys
*** WARNING: Unable to verify timestamp for win32k.sys

PROCESS_NAME:  System

Unable to get NonPagedPoolSt

SYMBOL_NAME:  asstor64+553d

MODULE_NAME: asstor64

IMAGE_NAME:  asstor64.sys

STACK_COMMAND:  .cxr 0xfffff9074a6c3b60 ; kb

BUCKET_ID_FUNC_OFFSET:  553d

FAILURE_BUCKET_ID:  AV_asstor64!unknown_function

Followup:     MachineOwner
asstor64.sys relates to "Asmedia 106x SATA Host Controller Driver"
I can find no driver update online from Asmedia and the Host Controller Drivers, should be updated with a Windows update.
It does not mean that the Host Controller Driver was at fault when it crashed but the weakest application/file/program.etc, at that time to crash and then blue screen.
======
Check if Asmedia 106x SATA Host Controller Driver - is listed in Device Manager. Search > Type > device manager
If listed, right click and select Update, Windows will search for any update if available.
======
Updated AMD and Nvidia drivers, as suggested above - run system file checker and let us know if that helps.
http://support.amd.com/en-us/download/auto-detect-tool
https://www.nvidia.com/Download/Scan.aspx?lang=en-us
======
Click on Search - Type cmd
Right click on cmd select Run as Administrator.
At the Command Prompt - Type or copy and paste.
sfc /scannow
Press Enter.
Let it run to completion - then restart your pc and let us know if any of the above has helped.
 

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