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Takes forever to boot

Discussion in 'Windows Vista' started by whitestarling, Nov 11, 2011.

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  1. whitestarling

    whitestarling Thread Starter

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    Hi all,

    New to this forum!

    My PC takes an absoulte age to start and its driving me crazy!

    I'm running Vista and when the PC boots, it I think that I get the bios, then the bar that swishs across the bottom does its thing. The screen then goes blank for about 10 - 15 minutes with the harddrive light just flickering every now and again, before kicking into the OS.

    While I'm working on the PC the harddrive light is usually on permenantly as well, which doesnt seem right to me....even though I only have a few applications open.

    I have uninstalled a few things such as skype, napster etc and took them out using hijackthis, but as I've reached the limit of my PC knowledge (and may have surpassed it!!) I'm looking for some help please!

    Also for some reason I cant attach a hijackthis log file for you guys to have a look through, the upload says its an invalid file!

    Many thanks in anticipation.

    WS
     
  2. Mark1956

    Mark1956

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    Did the slowdown happen suddenly or has it been a gradual deterioration?
    You can copy & paste the HJT log into your next post.
     
  3. flavallee

    flavallee Trusted Advisor

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    Messages:
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    First Name:
    Frank
    Go to Control Panel - User Accounts, then turn off the User Account Control(UAC) feature, then apply the change, then restart the computer.

    HiJackThis 2.0.4 should work okay now.

    -------------------------------------------------------
     
  4. whitestarling

    whitestarling Thread Starter

    Joined:
    Nov 11, 2011
    Messages:
    8
    Hi Mark,

    Many thanks for your response. It happened a while ago and I think it was pretty quick to slow down. I havent used this PC in anger for a couple of months. But the problem happened circa 12 months ago!


    Shall I copy the hijack report into this section?
     
  5. Mark1956

    Mark1956

    Joined:
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    Yes, just copy & paste it into your next post.
     
  6. whitestarling

    whitestarling Thread Starter

    Joined:
    Nov 11, 2011
    Messages:
    8
    Hi Mark

    Prior to running the report, I have taken a couple of files out using hijakthis and the PC is booting up quicker, but would appreciate your view on the below to see if there is anything that can be addressed to make it go faster?

    The report is as follows:


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:14:55, on 11/11/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v7.00 (7.00.6002.18005)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Virgin Media\Security\rps.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Virgin Media\Service Manager\ServiceManager.exe
    C:\Program Files\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\BitTorrent\BitTorrent.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Virgin Media\Service Manager\ServiceManagerComHandler.exe
    C:\Program Files\Safari\Safari.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Program Files\Mozilla Firefox\firefox.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=73&bd=Pavilion&pf=laptop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=73&bd=Pavilion&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=73&bd=Pavilion&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://uk.search.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    R3 - URLSearchHook: (no name) - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - (no file)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [ServiceManager.exe] "C:\Program Files\Virgin Media\Service Manager\ServiceManager.exe" /AUTORUN
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [TurboKey] C:\Program Files\Race The World (TM)\turbokey.exe
    O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\BitTorrent.exe"
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O20 - AppInit_DLLs:
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDEngine.exe
    O23 - Service: Virgin Media Security (Radialpoint Security Services) - Virgin Media - C:\Program Files\Virgin Media\Security\RpsSecurityAwareR.exe
    O23 - Service: RadialpointIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\Virgin Media\Security\AVG\Identity Protection\agent\Bin\AVGIDSAgent.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Virgin Media Security Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Media\Security\Fws.exe
    O23 - Service: ServicepointService - Radialpoint Inc. - C:\Program Files\Virgin Media\Service Manager\ServicepointService.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 7446 bytes
     
  7. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    What entries did you remove? Open HijackThis, and click on "View the list of Backups". Copy and Paste the items you removed into your next post. Please do not make any further deletions until instructed, we need to see exactly what is being done in order to give you the best help possible.

    Flavallee will take it from here as I do not have the appropriate permission to make any alterations to your HJT log. There are some more entries that need to be removed but please wait for Flavallee's instructions.
     
  8. flavallee

    flavallee Trusted Advisor

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    Messages:
    80,919
    First Name:
    Frank
    What exactly did you mean by this comment?

    Prior to running the report, I have taken a couple of files out using hijakthis and the PC is booting up quicker

    What did you do?

    ---------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ---------------------------------------------------------
     
  9. Mark1956

    Mark1956

    Joined:
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    Flavallee, I have already instructed the OP to use the Back ups list in HJT to report back with the entries removed as I knew you would want to see them. Post 7.
     
  10. whitestarling

    whitestarling Thread Starter

    Joined:
    Nov 11, 2011
    Messages:
    8
    Hi, many thanks for both your help!

    Looking back, the list sent was before I partially removed some of the files I sent which included the following:

    O4 - HKLM\..\Run: [TurboKey] C:\Program Files\Race The World (TM)\turbokey.exe
    O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

    The full backup list shows the above plus skype, a program called 'Steam' (associated with Football Manager 2010) and another napster file.


    Here's the list from the uninstall manager:

    32 Bit HP CIO Components Installer
    Activation Assistant for the 2007 Microsoft Office suites
    ActiveCheck component for HP Active Support Library
    Adobe Acrobat 4.0
    Adobe Flash Player 11 Plugin
    Adobe Flash Player ActiveX
    Adobe Reader 8.3.1
    Adobe Shockwave Player 11.5
    Apple Application Support
    Apple Software Update
    BitTorrent
    CCleaner
    Conexant HD Audio
    CutePDF Writer 2.8
    DivX Codec
    DivX Converter
    DivX Player
    DivX Plus DirectShow Filters
    ESU for Microsoft Vista
    Football Manager 2010
    GetDiz
    Google Update Helper
    HDAUDIO Soft Data Fax Modem with SmartCP
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Active Support Library
    HP Active Support Library 32 bit compon
     
  11. whitestarling

    whitestarling Thread Starter

    Joined:
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    Messages:
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    Hi Just realised that I didnt paste the full uninstalled list....so here it is:


    32 Bit HP CIO Components Installer
    Activation Assistant for the 2007 Microsoft Office suites
    ActiveCheck component for HP Active Support Library
    Adobe Acrobat 4.0
    Adobe Flash Player 11 Plugin
    Adobe Flash Player ActiveX
    Adobe Reader 8.3.1
    Adobe Shockwave Player 11.5
    Apple Application Support
    Apple Software Update
    BitTorrent
    CCleaner
    Conexant HD Audio
    CutePDF Writer 2.8
    DivX Codec
    DivX Converter
    DivX Player
    DivX Plus DirectShow Filters
    ESU for Microsoft Vista
    Football Manager 2010
    GetDiz
    Google Update Helper
    HDAUDIO Soft Data Fax Modem with SmartCP
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Active Support Library
    HP Active Support Library 32 bit components
    HP Customer Experience Enhancements
    HP Doc Viewer
    HP Easy Setup - Frontend
    HP Help and Support
    HP Photosmart All-In-One Software 9.0
    HP Photosmart Essential 2.0
    HP Update
    HP User Guides 0057
    HP Wireless Assistant
    HPAsset component for HP Active Support Library
    HPNetworkAssistant
    Java(TM) 6 Update 22
    Java(TM) SE Runtime Environment 6
    K-Lite Codec Pack 5.1.0 (Basic)
    Kubex Software 3D Home Designer
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office Home and Student 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Standard 2007
    Microsoft Office Standard 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Visual C++ 2005 Redistributable
    Mozilla Firefox (3.5.19)
    MSCU for Microsoft Vista
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Native Instruments Reaktor v4.1.3.005
    NVIDIA Drivers
    PerfectDisk 10 Professional
    Roxio Activation Module
    Roxio Creator Audio
    Roxio Creator Basic v9
    Roxio Creator Copy
    Roxio Creator Data
    Roxio Creator EasyArchive
    Roxio Creator Tools
    Roxio Express Labeler 3
    Roxio MyDVD Basic v9
    RPS CRT
    RPS PerfectDiskStub
    RPS RpsCore
    Safari
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    SmartAudio
    Switch Sound File Converter
    Synaptics Pointing Device Driver
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    VC80CRTRedist - 8.0.50727.762
    Virgin Media Security
    Virgin Media Service Manager 3.7.47
    Windows Media Player Firefox Plugin
    WinRAR 4.01 (32-bit)
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
    80,919
    First Name:
    Frank
    Do the following in the order that they're listed.

    --------------------------------------------------------------

    Download and SAVE these programs and add-ons:

    Adobe Flash Player ActiveX 11.1.102.55

    Adobe Reader 10.1.1

    Java Runtime Environment 6 Update 29

    Mozilla Firefox 8.0.1

    Malwarebytes Anti-Malware Free 1.51.2.1300

    SUPERAntiSpyware Free 5.0.0.1136

    DON'T install any of them yet.

    --------------------------------------------------------------

    Go to Control Panel - Programs And Features.

    Uninstall these programs and add-ons:

    Adobe Reader 8.3.1

    BitTorrent

    CCleaner
    (unless you REALLY know how to use it safely)

    Java(TM) SE Runtime Environment 6

    After you're done, restart the computer.

    --------------------------------------------------------------

    Install the 6 programs and add-ons that you previously saved.

    The first 4 are to update older versions in your computer.

    The last 2 are to combat malware, spyware, rogues, hijackers, and any "nasties" that may be in your computer.

    After you're done, restart the computer.

    --------------------------------------------------------------

    Click Start - Run, then type in

    %temp%

    then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    After you're done, restart the computer.

    --------------------------------------------------------------
     
  13. flavallee

    flavallee Trusted Advisor

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    Messages:
    80,919
    First Name:
    Frank
    Advise when you've completed ALL of my previous instructions, then I'll give you complete instructions for using

    Malwarebytes Anti-Malware

    SUPERAntiSpyware
    .

    --------------------------------------------------------

    Go to Control Panel - Device Manager.

    Click the + in Display Adapters.

    What's the description listed there?

    Double-click that description to open its properties window, then click the "Driver" tab.

    What's the driver date and driver version listed there?

    --------------------------------------------------------
     
  14. whitestarling

    whitestarling Thread Starter

    Joined:
    Nov 11, 2011
    Messages:
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    hi flavalee...will take a few days to complete this as busy on a few projects. But your help is appreciated! thanks WS
     
  15. flavallee

    flavallee Trusted Advisor

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    Messages:
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    First Name:
    Frank
    Okay, that's fine.

    We'll be waiting for your next reply.

    -------------------------------------------------------
     
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