Talk Talk router, lost connection

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

wordswort

Thread Starter
Joined
Oct 25, 2007
Messages
196
Has anyone suffered prolonged loss of connection using a talktalk wifi bband router? (ISP- aol) If so, what explanations were offered by aol?

I've got an aol engineer visiting Thurs.to examine connection loss (since last Weds). But I'm convinced the problem is with the router. But from the tone of the aol help man's questions I suspect he's already briefed his engineer to do his best to represent the problem as being either with my computer or positioning of router/filters/condition of wall-sockets - usual getouts.

The talktalk router is neww, issued Feb 12, after my original router, speedtouch, started suffering idle timeouts every day.

Can anyone advise on the most often-used excuses given my wifi engineers so I can counter them and convince the engineer to do an unbaised examination? Or could I be wrong and there really is a technical problem with my line or connections. Before the engr comes I want to be prepared to fend off ******** and recognize genuine cause-suggestions.

Any replies appreciated : but I have to use comp at local library so I shan't be able to respond promptly.
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,101
Without further detail, it is really impossible to give an opinion.
If you have another computer - with wireless, or by using a wireless usb try that and if that does not lose the signal, it is a fair bet it something with the setup on this computer - is it not.

Sometimes changing the wireless channel may improve the result.
If some other local equipment is using the same channel that could cause the loss of signal.

I am sure it is best to wait until the engineer has been seen as it only 2 days or so
I've got an aol engineer visiting Thurs
and then if you still have problems, and he has checked the broadband service to your property, please post back
 

dotty999

Dotty
Joined
Feb 3, 2006
Messages
171,818
Has anyone suffered prolonged loss of connection using a talktalk wifi bband router? (ISP- aol) If so, what explanations were offered by aol?

I've got an aol engineer visiting Thurs.to examine connection loss (since last Weds). But I'm convinced the problem is with the router. But from the tone of the aol help man's questions I suspect he's already briefed his engineer to do his best to represent the problem as being either with my computer or positioning of router/filters/condition of wall-sockets - usual getouts.

The talktalk router is neww, issued Feb 12, after my original router, speedtouch, started suffering idle timeouts every day.

Can anyone advise on the most often-used excuses given my wifi engineers so I can counter them and convince the engineer to do an unbaised examination? Or could I be wrong and there really is a technical problem with my line or connections. Before the engr comes I want to be prepared to fend off ******** and recognize genuine cause-suggestions.

Any replies appreciated : but I have to use comp at local library so I shan't be able to respond promptly.
Have you gone through the usual channel initially of contacting Aol Support via telephone? I've had similar issues and I too am an Aol member, they've usually talked me through making adjustments via the router settings and other necessary changes which have always resolved my router issues:)
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
i have moved the post to networking forum

whats the status of the lights on the router - may have a dsl and internet light ?

Is it only wifi that disconnects - try connecting by a cable and see if that also disconnects

run xirrus and monitor the graph to see if the signal drops at all - see details below

inSSIDer
is a useful product - i have found itshows wireless signals that are changing rapidly in signal strength
http://www.metageek.net/products/inssider/

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top