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Task Manager & registry will not stay open

Discussion in 'Virus & Other Malware Removal' started by yadira, Oct 9, 2003.

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  1. yadira

    yadira Thread Starter

    Joined:
    Sep 30, 2003
    Messages:
    4
    I can't open my task manager. I have tried running a scan online and it comes up clean. i have tried running NAV and that also comes up clean. I don't know what else to do. Below is a copy of my hijack this log.


    Logfile of HijackThis v1.97.3
    Scan saved at 5:47:09 PM, on 10/9/2003
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\windows\system\hpsysdrv.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\WINDOWS\System32\hphmon04.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\QUICKENW\QAGENT.EXE
    C:\Program Files\Support.com\bin\tgcmd.exe
    C:\WINDOWS\System32\WUAUMQR.EXE
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Yahoo!\Messenger\ypager.exe
    C:\Program Files\BullGuard\avxlive.exe
    C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
    C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\BullGuard\avxnews.exe
    C:\WINDOWS\System32\mrtMngr.EXE
    c:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
    C:\WINDOWS\system32\xcommsvr.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\unzipped\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us6.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us6.hpwis.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://srch-us6.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.attbi.com/
    O2 - BHO: (no name) - {058FC709-D5CD-4A95-92DB-59E6488ECDA4} - C:\Program Files\AT&T\BBClient\Programs\SaBHO.dll (file missing)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
    O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
    O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
    O4 - HKLM\..\Run: [QAGENT] C:\Program Files\QUICKENW\QAGENT.EXE
    O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server
    O4 - HKLM\..\Run: [Winsock2 driver] WUAUMQR.EXE
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\RunOnce: [Winsock2 driver] WUAUMQR.EXE
    O4 - Global Startup: BullGuard Update.lnk = ?
    O4 - Global Startup: BullGuard.lnk = ?
    O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
    O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://www.comcastsupport.com/sdccommon/download/tgctlcm.cab
    O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.truedoc.com/activex/tdserver.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
    O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://otx.ifilm.com/OTXMedia/OTXMedia.dll
    O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://officeupdate.microsoft.com/TemplateGallery/downloads/outc.cab
    O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - https://livesc02.custhelp.com/swoosh/nike_store/rnt/rnl/java/RntX.cab

    Please help....

    Thanks
     
  2. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    yadira

    Welcome to TSG!

    Run Hijack This again and put a check by these. Close all browser windows and "Fix checked"

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us6.hpwis.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us6.hpwis.com/

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://srch-us6.hpwis.com/

    O2 - BHO: (no name) - {058FC709-D5CD-4A95-92DB-59E6488ECDA4} - C:\Program Files\AT&T\BBClient\Programs\SaBHO.dll (file missing)

    O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server

    O4 - HKLM\..\Run: [Winsock2 driver] WUAUMQR.EXE

    O4 - HKCU\..\RunOnce: [Winsock2 driver] WUAUMQR.EXE

    O4 - Global Startup: BullGuard Update.lnk = ?

    O4 - Global Startup: BullGuard.lnk = ?

    O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe

    O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe

    Restart to Safe Mode: press f8 on startup and select Safe Mode from the boot menu.

    In Safe Mode go to Start > Search and under "More advanced search options" make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

    Search for and delete:

    WUAUMQR.EXE
     
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