TDSS malware virus

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Thread Starter
Apr 7, 2010
Hi there, My computer has recently been infected with the "Rootkit.Win32.TDSS.d" virus. At first my internet browser would get redirected and i thought nothing of it and then it got worse, now Mozilla will not work after type any website. I now have to use Safari web browser. Little things here and there freeze up but i know this is the least of the damage that this malware virus can do to my computer. Ive seen many solutions to it and only tried a few as ive realized everyones computer is probably infected in a different way and following everyone elses solutions may not help. If anyone can guide me through a step-by-step solution to get rid of this virus please let me know.

PS: I use Kaspersky Anti Virus, which i now know cannot get rid of it, only detects it.
Also, Ive tried TDSSKiller which found it and may have deleted some of the infected files but not all of it.

Help before it gets worse! Thanks in advance.



Malware Specialist
Feb 24, 2009
Please download DDS from either of these links


and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.pif to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
Please include the contents of the following in your next reply:



Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run on NO.

    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in your next reply.

Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


Thread Starter
Apr 7, 2010
DDS scan results:


DDS (Ver_10-03-17.01) - NTFSx86
Run by Admin at 22:41:52.50 on Sun 04/11/2010
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1236 [GMT -4:00]

AV: Kaspersky Anti-Virus *On-access scanning enabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\Microsoft Office Ultimate 2007\Office12\GrooveMonitor.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Safari\Safari.exe
C:\Documents and Settings\Admin\Desktop\

============== Pseudo HJT Report ===============

uStart Page = hxxp://
uSearch Page = hxxp://
uDefault_Page_URL =
uSearch Bar = hxxp://
uInternet Connection Wizard,ShellNext = hxxp://
mSearchAssistant = hxxp://
uURLSearchHooks: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
mURLSearchHooks: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: FGCatchUrl: {2f364306-aa45-47b5-9f9d-39a8b94e7ef7} - c:\program files\flashget\jccatch.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky anti-virus 2009\ievkbd.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office ultimate 2007\office12\GrooveShellExtensions.dll
BHO: Updater For Toolbar: {c26cd490-5f01-41e3-b150-eb29f19da056} - c:\program files\myfreezetoolbar\auxi\myfreezetoolbAu.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: FlashGet GetFlash Class: {f156768e-81ef-470c-9057-481ba8380dba} - c:\program files\flashget\getflash.dll
TB: {E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} - No File
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Steam] "c:\program files\steam\Steam.exe" -silent
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRun: [AdobeUpdater] "c:\program files\common files\adobe\updater5\AdobeUpdater.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
mRun: [Lexmark X6100 Series] "c:\program files\lexmark x6100 series\lxbfbmgr.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office ultimate 2007\office12\GrooveMonitor.exe"
mRun: [SearchSettings] c:\program files\search settings\SearchSettings.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky anti-virus 2009\avp.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Aliqoruzifuloruz] rundll32.exe "c:\windows\iqacejoxodokake.dll",Startup
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: &Download All with FlashGet - c:\program files\flashget\jc_all.htm
IE: &Download with &DAP - c:\program files\download accelerator\dapextie.htm
IE: &Download with FlashGet - c:\program files\flashget\jc_link.htm
IE: &Search -
IE: Download &all with DAP - c:\program files\download accelerator\dapextie2.htm
IE: E&xport to Microsoft Excel - c:\progra~1\mi8a79~1\office12\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - c:\program files\flashget\FlashGet.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - c:\program files\kaspersky lab\kaspersky anti-virus 2009\SCIEPlgn.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi8a79~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi8a79~1\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://
DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} - hxxp://
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://
DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} - hxxp://
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office ultimate 2007\office12\GrooveSystemServices.dll
Name-Space Handler: FTP\ZDA - {5BFA1DAF-5EDC-11D2-959E-00C00C02DA5E} -
Name-Space Handler: HTTP\ZDA - {5BFA1DAF-5EDC-11D2-959E-00C00C02DA5E} -
Notify: igfxcui - igfxdev.dll
Notify: klogon - c:\windows\system32\klogon.dll
Notify: WBSrv - c:\program files\windowblinds\wbsrv.dll
AppInit_DLLs: c:\progra~1\google\google~2\goec62~1.dll,wbsys.dll c:\progra~1\google\google~2\goec62~1.dll,c:\progra~1\kasper~2\kasper~1\mzvkbd3.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office ultimate 2007\office12\GrooveShellExtensions.dll
LSA: Notification Packages = scecli w4SPALOD.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admin\applic~1\mozilla\firefox\profiles\o7jxw9r4.default\
FF - prefs.js: - YouTube
FF - prefs.js: browser.startup.homepage - hxxp://
FF - prefs.js: keyword.URL - hxxp://{45F61C87-7817-54E7-1991-103585E876C6}&query=
FF - plugin: c:\program files\mozilla firefox\plugins\npCopysafe35.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: XULRunner: {1ABF3D76-9DB2-4398-BB88-2634FEEB8773} - c:\documents and settings\admin\local settings\application data\{1ABF3D76-9DB2-4398-BB88-2634FEEB8773}
FF - HiddenExtension: XULRunner: {217AA5CC-85F1-484F-94E2-C10A0D57A28A} - c:\documents and settings\networkservice\local settings\application data\{217aa5cc-85f1-484f-94e2-c10a0d57a28a}\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 kl1;Kl1;c:\windows\system32\drivers\kl1.sys [2008-7-21 121872]
R0 klbg;Kaspersky Lab Boot Guard Driver;c:\windows\system32\drivers\klbg.sys [2008-1-29 33808]
R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2009-4-22 226832]
R2 AVP;Kaspersky Anti-Virus;c:\program files\kaspersky lab\kaspersky anti-virus 2009\avp.exe [2008-11-11 208616]
R2 CSHelper;CopySafe Helper Service;c:\windows\system32\CSHelper.exe [2009-3-23 192512]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2008-4-30 24592]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-12-6 29744]

=============== Created Last 30 ================

2010-04-09 00:09:57 11264 ----a-w- C:\U.exe
2010-04-06 02:58:59 1924976 ----a-w- C:\install_flash_player.exe
2010-04-04 18:57:54 0 d-----w- C:\video_output
2010-04-04 18:51:46 28672 ----a-w- c:\windows\system32\AVEQT.dll
2010-04-04 18:51:46 258048 ----a-w- c:\windows\system32\
2010-04-04 18:51:46 129024 ----a-w- c:\windows\system32\AVERM.dll
2010-04-04 18:51:44 0 d-----w- c:\program files\Allok 3GP PSP MP4 iPod Video Converter
2010-04-04 08:37:47 120 ----a-w- c:\windows\Isominubesid.dat
2010-04-04 08:37:47 0 ----a-w- c:\windows\Dpocewus.bin
2010-04-04 08:34:49 31916 ----a-w- c:\windows\system32\drivers\svchost.exe

==================== Find3M ====================

2010-04-11 20:58:57 802848 --sha-w- c:\windows\system32\drivers\fidbox2.dat
2010-04-11 20:58:57 3824 --sha-w- c:\windows\system32\drivers\fidbox2.idx
2010-04-11 20:58:57 3057184 --sha-w- c:\windows\system32\drivers\fidbox.dat
2010-04-11 20:58:57 24964 --sha-w- c:\windows\system32\drivers\fidbox.idx
2010-04-06 05:03:14 96512 ----a-w- c:\windows\system32\drivers\atapi.sys
2010-01-21 16:03:36 69036 ---ha-w- c:\windows\system32\mlfcache.dat
2007-12-27 21:52:10 3743542 ----a-w- c:\program files\daemon_20tools_204[1].9.rar
2007-12-25 01:37:36 287240 ----a-w- c:\program files\DirectX10.exe
2007-12-25 01:22:09 707624 ----a-w- c:\program files\WindowsXP-KB936357-v2-x86-ENU.exe
2008-10-07 17:46:17 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008100720081008\index.dat

============= FINISH: 22:44:16.45 ===============

ZIP'd "attach.txt":



Thread Starter
Apr 7, 2010
unless you wanted me to just post the contents of attach.txt here i can.. but the program told me to zip the file first and then post it on the forums. whats the reason for that?


Thread Starter
Apr 7, 2010
the gmer scan has been running for over 3 hours now idk if thats normal or not. also took many manual reboots to finally get the scan past scanning the system files as it froze up everytime before that. im using a different computer now as i dont want to interrupt the scan but just thought i should mention the screen went into screen saver mode many random times and also went black without any responsiveness of the touchpad for a while until i brought up task manager. dont know if those are bad signs or not as i just want to keep you informed. thank you though for replying and helping me


Thread Starter
Apr 7, 2010
GMER scan will not complete.. either the screen just goes out and i have to reboot, or it freezes up. it was scanning a folder "C:/classes/CLSID/(random number sequences)" for a long time and seemed as if it were just repeating scan of that folder over and over. sorry for the many posts just trying to keep you updated i know these things take a while to research. if theres anything other than GMER we could use let me know what i can do. thanks!


Malware Specialist
Feb 24, 2009

try unchecking the box beside "files" as well...

try running it in safe mode....

make sure your security programs are disabled and all other programs closed.


Thread Starter
Apr 7, 2010
ok so i have unchecked:
show all

ill report back with results soon


Thread Starter
Apr 7, 2010
well seems as though the scan finished but GMER froze up when i tried to save the log. i can try the scan again if you'd like, it didnt take much time this time around. thanks


Malware Specialist
Feb 24, 2009
If you haven't re-run it already leave the "sections" checked


Thread Starter
Apr 7, 2010
well the scan does run in safe mode but unfortunately since it has poor screen resolution in safe mode it cuts off the "copy" and "save.." buttons but yet leaves the "ok" and "cancel" buttons visible. so i had no way of saving it even dragging the window up didnt help. any other ideas..?
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