In Progress Team Viewer Warning box and Problem submitting message

sportsmom2x2

Thread Starter
Joined
Sep 3, 2007
Messages
213
Sorry, but this is a rather long explanation of the issues I am experience. Hopefully I was able to describe my issues so it is understandable. Thanks in advance for your assistance! :unsure:


Issues and Actions
Issue 1:
This concern initiated me posting in the forum.

For the past 3 or 4 days I get a message stating”, "One or more files of your TeamViewer version are missing or have been modified. Some of the TeamViewer functionality will not be available. Please reinstall TeamViewer. (*Error 1)

I have never heard of TeamViewr. I do not remember downloading anything called TeamViewer. I think it is some sort of remote screen program?? What is it? What should I do?

I did look at Vidyo program for a virtual medical appointment this past week. Is it related to TeamViewer?

[I had an issue approximately a year ago. I was installing a new HP printer. Instructions sent me to a HP assistance web site. Web site asked me to allow screen sharing. I did thinking it was the official HP web page. I realized after a few minutes that it was not HP's official web page. I stopped the screen share program and exited the program. I posted a thread on a forum on Tech Support Guy site. I followed instructions given here, and I had a computer tech look over my machine to see if I was still allowing my screen to be shared, without knowing it. Computer tech went though my computer and found things ok. Could this be related?]

Issue 2

Action
1 I tried to download The Tech Support Utility version 1.docx to include in the message

Results
Error message "We're sorry. We can't open Tech Support Guy System Info Utility version 1.docx because we found a problem with it's contents. Details. The file is corrupt and cannot be opened." (*Error 2)

Action 2 Tried to attach *Error 2 statement to this forum message. This action initiated error message (*Error 3). "Security error occurred. Please press back, refresh the page, and try again.

Action 3
Used Snipping tool I saved a capture of *Error 2 statement and tried to paste it into forum message. I got this security error message, "Oops! We ran into some problems. Security error occurred. Please press back, refresh the page, and try again. (*Error Message 4)


I copied and pasted this from a previous post I made in Tech Support Guy Forum

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20200617175859.000000-300
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, Intel64 Family 6 Model 158 Stepping 9, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 630, 1024 MB
Hard Drives: C: 212 GB (87 GB Free); D: 24 GB (12 GB Free);
Motherboard: LENOVO LNVNB161216, ver SDK0J40709 WIN, s/n MP1CCYG9
System: LENOVO, ver LENOVO - 1, s/n MP1CCYG9
Antivirus: Windows Defender, Enabled and Updated
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,936
The TSG Sysinfo is not a docx file. The correct link to download it is:

https://static.techguy.org/download/tsginfo.exe

Then when you run it the utility opens with the report that you just have to copy and paste. It's not necessary now because you've copied one from another thread (assuming nothing has changed with the system) but it's just for future reference.

I've also deleted one of the attachments because it showed your first and last name which I don't believe you wanted to post on the Internet intentionally. It's only the one about the TSG Sysinfo utility so it's not important.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
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Messages
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Please download SystemLook and save it to your Desktop.
  • Double-click SystemLook_x64.exe to run it.
  • Copy the content of the following code box into the main text field:
    Code:
    :filefind
    *teamviewer*
    :folderfind
    *teamviewer*
    :regfind
    teamviewer
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
 

sportsmom2x2

Thread Starter
Joined
Sep 3, 2007
Messages
213
I think I may have a bigger mess than I thought. I tried down loading SystemLook.txt. Error message SystemLook can't be downloaded securely. Dang Scary
 

sportsmom2x2

Thread Starter
Joined
Sep 3, 2007
Messages
213
Using Verizon as a hot spot to get onto internet. Not sure if that is relevant or not.
 

sportsmom2x2

Thread Starter
Joined
Sep 3, 2007
Messages
213
I clicked keep and it did let me download the program. Results follow.

Not sure if this related, but on Sunday August 3 I begin receiving hundreds of e-mails asking me to verify my account, login details, verify your email, thank you for Joining. Small example of senders INfo copy land, hello from Listue 5, ONe stop Landlord shope, Voombox Rewards, TIFFer, Make each other laugh and so on and so on. Some are in languages other than English. I notice when I logged on yesterday and today my windows security was turned off and I turned it back on both days.

Actions Taken
Turned Windows security back on.
Ran a scan. Nothing

Ran adwcleaner_8.0.7.exe quaranteed a pup that was found, but listed as not severed. Removed and restarted computer
Turned on my free copy of Ultra VPN and downloaded System Look.

Appreciate your help and thank you for deleted the attachment that I didn't check well before posting.




SystemLook 04.09.10 by jpshortstuff
Log created at 02:12 on 03/08/2020 by bailey
Administrator - Elevation successful

No Context: filefind

No Context: *teamviewer*

========== folderfind ==========

Searching for "*teamviewer*"
C:\Users\baile\AppData\Local\Temp\TeamViewer d------ [03:01 06/07/2020]
C:\Users\baile\AppData\Roaming\TeamViewer d------ [03:01 06/07/2020]

========== regfind ==========

Searching for "teamviewer"
No data found.

-= EOF =-
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
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Messages
117,936
Yes that's normal for unknown software but it is safe.

But it appears that you didn't include the : before the first word in that script so please run it again but with only the following script (be sure to include the : and post that log:

:filefind
 

sportsmom2x2

Thread Starter
Joined
Sep 3, 2007
Messages
213
SystemLook 04.09.10 by jpshortstuff
Log created at 13:21 on 03/08/2020 by bailey
Administrator - Elevation successful

========== filefind ==========

-= EOF =-




Searching for "*teamviewer*"
C:\Users\baile\AppData\Roaming\Microsoft\Windows\Recent\TeamViewer Information.JPG.lnk --a---- 851 bytes [06:22 02/08/2020] [09:22 02/08/2020] FBD375E5BB055E958A031C82E7EB89E8
C:\Users\baile\AppData\Roaming\Microsoft\Windows\Recent\Teamviewer warning 1.png.lnk --a---- 515 bytes [06:27 02/08/2020] [06:27 02/08/2020] B8CABB04FAC605C414DB104D48465FCB
C:\Users\baile\AppData\Roaming\QTUpdate\TeamViewer.ini --a---- 130 bytes [03:01 06/07/2020] [22:47 16/08/2019] 84FA078491BAECF73C525D1AA793A495
C:\Users\baile\AppData\Roaming\QTUpdate\TeamViewer_Desktop.exe --a---- 6609168 bytes [03:01 06/07/2020] [05:25 09/08/2016] FBD4D1421BBD1578C303E63E9C4055AE
C:\Users\baile\AppData\Roaming\QTUpdate\TeamViewer_Resource_en.dll --a---- 709904 bytes [03:01 06/07/2020] [05:27 09/08/2016] 602E2BA95B94F7B48E33AA0EC32A1DF2
C:\Users\baile\AppData\Roaming\QTUpdate\TeamViewer_StaticRes.dll --a---- 981776 bytes [03:01 06/07/2020] [05:25 09/08/2016] B14983D47403A68FB21FE8F0810BA078
C:\Users\baile\AppData\Roaming\TeamViewer\TeamViewer11_Logfile.log --a---- 161669 bytes [17:30 28/07/2020] [17:17 03/08/2020] CB0B5160B6D28A7E37A0B712FDF2648B
C:\Users\baile\Documents\Computer\TeamViewer Information.JPG --a---- 83318 bytes [06:22 02/08/2020] [06:22 02/08/2020] A55710B2A92B66946CEB90040D250B23
C:\Users\baile\Downloads\Teamviewer warning 1.png --a---- 50375 bytes [06:27 02/08/2020] [06:27 02/08/2020] 815A297FC5A8AF86CB2361B1214187EB

========== folderfind ==========

Searching for "*teamviewer*"
C:\Users\baile\AppData\Local\Temp\TeamViewer d------ [03:01 06/07/2020]
C:\Users\baile\AppData\Roaming\TeamViewer d------ [03:01 06/07/2020]

========== regfind ==========

Searching for "teamviewer"
No data found.

-= EOF =-
 

sportsmom2x2

Thread Starter
Joined
Sep 3, 2007
Messages
213
I didn't have it on. I use ULTRAVPN

These were from the logs. and then today when I scanned again it guaranteed Adware.pokki again, but I didn't find say that in the notes.
Adware.pokki HKU\S-1-5-21-260720292-2504253849-2348319339-1003\Software\Host App Service
Adware.pokki HKU\S-1-5-21-260720292-2504253849-2348319339-1003\Software\Microsoft\Windows\CurrentVersion\Uninstall\Host App Service

Deleted HKU\S-1-5-21-260720292-2504253849-2348319339-1003\Software\Host App Service
Deleted HKU\S-1-5-21-260720292-2504253849-2348319339-1003\Software\Microsoft\Windows\CurrentVersion\Uninstall\Host App Service

***** [ Chromium (and derivatives) ] *****

These are two scans with Malware Bytes This is what is quarantined from scans yesterday and then today.

Again thank you for your assistance.
 

Attachments

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,936
Please open MalwareBytes and click in the white area of the Scan section (the middle one) but do not click on the blue scan button.

Next, click on "View Report". If there's more than one report listed select the one that you just did and click on "Export" - select "copy to clipboard" and then paste the report in a reply here please.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,936
Also, please run SystemLook again with the following script and post those results:
:dir
C:\Users\baile\AppData\Roaming\QTUpdate
 

sportsmom2x2

Thread Starter
Joined
Sep 3, 2007
Messages
213
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/3/20
Scan Time: 2:00 PM
Log File: 87b02cf0-d5bb-11ea-8044-00ff4b07db70.json

-Software Information-
Version: 4.1.2.73
Components Version: 1.0.990
Update Package Version: 1.0.27883
License: Trial

-System Information-
OS: Windows 10 (Build 19041.388)
CPU: x64
File System: NTFS
User: System

-Scan Summary-
Scan Type: Custom Scan
Scan Initiated By: Scheduler
Result: Completed
Objects Scanned: 425923
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 19 min, 28 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
 

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