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tech support for parents

Discussion in 'Windows XP' started by theknife, Nov 28, 2004.

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  1. theknife

    theknife Thread Starter

    Joined:
    Jan 4, 2003
    Messages:
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    hey all...just came back from spending the holiday installing my mom's pc and getting her online. since she is pc illiterate, and because we are in different states, i am anticipating many long nights on the phone with her, since :eek:

    so, i'm thinking about how to make this as painless as possible...f'rinstance: i'm wondering how i might set it up so i can access her pc via the internet, in order to intervene remotely and correct anything she might mess up....anything from helping her to edit a photo to runing a spyware scan on her system to changing an option in her browser. even better might be the ability to see her desktop when she's at her pc, in order to walk her through things live on the phone while we are both looking at the same thing. any suggestions how one might do things like this or any other suggestions for this kind of situation?

    tia (y)
     
  2. mrdobalina

    mrdobalina

    Joined:
    Nov 5, 2004
    Messages:
    143
    windows xp has a built in remote pc thing. there are also programs you can buy that will do the same thing.
     
  3. begohan

    begohan

    Joined:
    Sep 17, 2004
    Messages:
    26
    Go to Start>Help & Support then under "Ask for Assistance" it should say: "Invite a friend to connect to your computer using Remote Assistance", then press "Invite someone to help you.", and it should say use Windows Messenger or Outlook Express or your default email on your computer.

    This only is for Windows XP. Like the above post said.
     
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