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tech support housecall essentials?

Discussion in 'Hardware' started by jtn3833, Jul 31, 2006.

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  1. jtn3833

    jtn3833 Thread Starter

    Joined:
    Dec 29, 2000
    Messages:
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    I recently made another amateur tech support housecall to help a friends friend with a computer problem. Along with a little hardware I've bundled in a small toolbox I also bring along one program on a jumpdrive - this is a little application that identifies the startup programs in the msconfig>startup menu so I remove those which don't need to be there.
    What other applications are out there that would be helpful in diagnosing someones computer problems? Something I can keep on a jumpdrive and just run to give me a look at workings of someones system, perhaps identify problems...not a virus scanner, I can do that online.
    Thanks,
    JTN
     
  2. photolady

    photolady

    Joined:
    May 5, 2004
    Messages:
    1,391
    Here's one I use a lot. Everest it's called and sometimes on house calls especially, you have someone who doesn't have their disks, so you need drivers, but then you find "other devices" in DM and can't identify the device. Everest installed will give you that information.

    http://majorgeeks.com/download.php?det=4181
     
  3. onsite

    onsite

    Joined:
    Oct 30, 2004
    Messages:
    605
    I do onsites for a living, and you would have to look far to find a PC that is not infected at some level. If you do not remove the infections first it is like a mechanic trying to repair a car that has bad gas, no matter what he does, ignition , valves...etc, the car will never run right. I usaually have to run 3 to 4 spyware scanners, same for virus and maybe 1 or 2 trojan removers to get everything.
     
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