tech support

[scutch2222]

I am interning at a ISP for tech support with web and email support.... there are times when I get customers that are extreamly agrivating.... so agrivating that if they were in driving distance I would go the mile to nock on their door and ( use your imagination) ...... any feed back on that

 

[oldie]

That kind of frustrating business I am afraid

Practice the art of counting from one to ten

Regards - Oldie

 

[Rockn]

Time to find another line of work...it only gets worse.

 

[p51]

Rockn is right. Those type situations come with the job. When you think it can't get worse, it will. Those situations/customers are at any job. If you can't/won't learn a lot of patience, you probably need to find another field.

 

[[email protected]]

Originally posted by scutch2222:
I am interning at a ISP for tech support with web and email support.... there are times when I get customers that are extreamly agrivating.... so agrivating that if they were in driving distance I would go the mile to nock on their door and ( use your imagination) ...... any feed back on that

Im one of those customers

 

[scutch2222]

well ashes its ok to not know about something or have problems but take for example once i answer the phone and it sounds like a loud speaker from so guy telling me that the company I work for are a bunch of morons and etc....what am I suppposed to say to that ... heh

 

[Rockn]

Transfer him to your boss....that always works

 

[Rockn]

Originally posted by [email protected]:
Im one of those customers

Stay out of random and learn some useful skills...LOL

 

[p51]

Originally posted by scutch2222:
well ashes its ok to not know about something or have problems but take for example once i answer the phone and it sounds like a loud speaker from so guy telling me that the company I work for are a bunch of morons and etc....what am I suppposed to say to that ... heh

Ask him what the problem is, and see if you can fix it. If his attitude doesn't change, and you can't fix the problem, then pass it on to your supervisor/manager/boss, like Rockn said.

 

[Rockn]

Especially if there is a co-worker you really dispise, politely put the caller on hold and transfer it to the co-workers extension.

 

[[email protected]]

Originally posted by Rockn:
Transfer him to your boss....that always works

Im a callcenter supervisor.. if everyone did that all day... my life would be hell

 

[[email protected]]

Originally posted by Rockn:
Stay out of random and learn some useful skills...LOL

what kind of fun would that be

 

[n2gun]

Originally posted by [email protected]:
Im a callcenter supervisor.. if everyone did that all day... my life would be hell

I have called some that should have transferred the call to the supervisor after saying "Hello".

 

[Rockn]

Where do you work Ash? I need some support on a couple of issues.

 

[oldie]

Originally posted by [email protected]:
Im a callcenter supervisor.. if everyone did that all day... my life would be hell

Wow - now couldn't we TSG members have some fun here

Details please Ashes

Thank you for calling

Oldie