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Teen poll results virus[?] + AVG + Outlook

Discussion in 'Virus & Other Malware Removal' started by P Michael, Nov 12, 2002.

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  1. P Michael

    P Michael Thread Starter

    Nov 12, 2002
    Hello. I am new here but have been following these forums for a couple of weeks. I think the people [??] who create viruses should be treated like any other terrorist.

    I have AVG and today when I opened my e-mail, I noticed a message labeled "Teen poll results" above a couple of other entries. So I used Shift and selected all three so I could delete them all at once. However Delete didn't work.

    The AVG [Griswold] screen popped up and said it detected a virus. So I pressed "n" and even enter. Meanwhile, behind the AVG box, there was another box showing a file being downloaded. So I quickly clicked the Close X button for Outlook Express. I hope that cut it off at the pass.

    So I have some questions:

    1) Is there some way to select and delete something from my inbox without it starting to download?

    2) Why didn't AVG stop this thing from down loading?

    3) Assuming part of the virus downloaded, how do I find it and get rid of it?

    That's enough for now. You guys are great.

  2. rugrat


    Dec 16, 2001
    P Michael

    Not sure if this helps but, one of the features of OE is the preview pane. This sounds innocent but, with the preview pane enabled, any email is opened without your intervention. In ie6 it is under tools, read, Automatically download messages when viewed in the preview pane. You need to ensure the preview pane is disabled or unchecked.

    Let us know

    PS: Welcome to TSG!
  3. Tipacanoe


    Feb 7, 2001
  4. P Michael

    P Michael Thread Starter

    Nov 12, 2002
    I have Outlook Express 5 and I found the thing under tools and unchecked it but things still open in the bottom pane when I select them in the upper pane.

    For instance, today I just got an "Urgent" message from some Nigerian colonel and a message from some unknown co-ed which I would like to delete from the get go without opening. So how can I do this?

  5. bellgamin


    Apr 6, 2001
    I recommend you download & use Mailwasher from...


    It's FREE! It's fast. It lets you view and handle mail on the server. It has powerful filters. Moreover, with a single click you can enable your mail to be sifted by 3 major spam busters.

    I wouldn't even dream of downloading my eMail until AFTER it has been processed by Mailwasher..

    Mailwasher's user forum is at...

    Computer Cops

    They are a friendly & helpful bunch of folks.

    You can also read LOTS of positive comments about Mailwasher by doing a search on each of the following 2 forums...



    I hope this helps.

  6. mole


    Aug 24, 1999
    Sounds like you also need to update/patch your OS and MSIE. Visit <a href="http://windowsupdate.microsoft.com/" target="_blank">http://windowsupdate.microsoft.com/</a> and keep going back after each re-boot until everything is fully patched. In most cases, installing one service pack to IE will not complete the update, you need to check again for subsequently released updates.

    Most probably there is an improper handling of a malformed MIME header exploit the malicious email is using to trigger the download from an OS without MSIE 5.x at SP2 or higher. Not using the preview pane (in OE 5... View > Layout > uncheck "show preview pane") will stop this, but once you open the email, it will start the download anyway unless your browser is patched to version 5.x SP2 or higher. Focus on getting your system to MSIE 5.x SP2, don't waste time trying to download IE6 unless you want it and have the bandwidth to download it in a reasonable time. It is also a lengthy download for an OS service pack, so focus on the browser first as I suspect that is the weakness the notes you are getting are exploiting.

    If you want to view suspect emails without potentially running malicious code, you can (with OE or Outlook) drag the note to your desktop, then navigate to the directory corresponding to your desktop, locate the email and open it in Notepad or another plain text editor. From there you wil be able to pick out the header and any significant text to help you determine if it is a legitimate note or one you can trash.

    Always maintain an up to date real time antivirus program. It works hand-in-hand with a properly patched/configured system to give you the most protection. An application controlling software firewall doesn't hurt either. Even doing this will not protect you unless you pre-screen email first and don't have an itchy mouse finger. And even doing that will not guarantee anything, it will only make it less likely your system will be infected.
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