the antivirus won't install....

[number]

hi guys,

I need help, I can't install norton antivirus 2005 , basically what happens is that when I run the install.... it doesn't start anything and I get a message saying that an installation process is already running... I have attached a pic with the explanation of the situation.

can anyone help me?
thanks!

 

[Dude044]

hi guys,

I need help, I can't install norton antivirus 2005 , basically what happens is that when I run the install.... it doesn't start anything and I get a message saying that an installation process is already running... I have attached a pic with the explanation of the situation.

can anyone help me?
thanks!

Hi number.looking at the pic you seem to have 3 NAVSETUP.EXE running ,i would go to task manager - Processes - click on the NAVSETUP .EXE'S and END PROCESS,then retry the install, failing that you may have to unistall Nav and start again

 

[number]

hi,

the problem is that I can't find the navsetup.exe in the administrator tools, cause they are visualized with an italian name.
anyway i'm posting the window of the services I have:

 

[Dude044]

Press alt control delete to bring up task manager then Processes then NAVSETUP.EXE end process on all 3 NAVSETUP EXE'S

 

[MFDnNC]

You also can post a HJT log and we can see what is stuck there

HiJack This V1.99.1 http://thespykiller.co.uk/files/hijackthis_sfx.exe - double click the DL file and click unzip letting it extract to its default folder C:\Program FIles\HiJackThis, run it from there, DO NOT fix anything, post the log here.

 

[number]

ok I have no more navsetup.exe but still, norton antivirus wont install...
here's my hijack log
thanks

Logfile of HijackThis v1.99.1
Scan saved at 19.14.20, on 16/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\Microsoft IntelliPoint\point32.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\eMule\emule.exe
C:\Programmi\AVPersonal\AVWUPSRV.EXE
C:\Programmi\AVPersonal\AVGUARD.EXE
C:\Programmi\AVPersonal\AVGNT.EXE
C:\Programmi\Volumouse\volumouse.exe
C:\Programmi\Mozilla Firefox\firefox.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://localhost:9100/proxy.pac
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Programmi\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Web Accelerator Helper - {69A87B7D-DE56-4136-9655-716BA50C19C7} - C:\Programmi\Google\Web Accelerator\GoogleWebAccToolbar.dll
O2 - BHO: IEPlugin Class - {CF7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Programmi\Advanced System Optimizer\IEHelper.dll
O3 - Toolbar: Google Web Accelerator - {DB87BFA2-A2E3-451E-8E5A-C89982D87CBF} - C:\Programmi\Google\Web Accelerator\GoogleWebAccToolbar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Programmi\TechSmith\SnagIt 7\SnagItIEAddin.dll
O4 - HKLM\..\Run: [IntelliPoint] "C:\Programmi\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AVGCtrl] "C:\Programmi\AVPersonal\AVGNT.EXE" /min
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [eMuleAutoStart] C:\Programmi\eMule\emule.exe -AutoStart
O4 - Global Startup: Tasto di scelta rapida per l'avvio di AutoCAD.lnk = C:\Programmi\File comuni\Autodesk Shared\acstart16.exe
O8 - Extra context menu item: Advanced Email Extractor - res://C:\Programmi\Advanced%20Email%20Extractor%20PRO\AeePMsie.dll/page.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Scan link with AEE - res://C:\Programmi\Advanced%20Email%20Extractor%20PRO\AeePMsie.dll/link.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Programmi\ATI Multimedia\TV\EXPLBAR.DLL
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O9 - Extra button: Email Extractor - {AFA7DB99-3E4D-4396-94F8-B0B135BCB472} - res://C:\Programmi\Advanced%20Email%20Extractor%20PRO\AeePMsie.dll/page.html (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: Advanced Email Extractor - {AFA7DB99-3E4D-4396-94F8-B0B135BCB472} - res://C:\Programmi\Advanced%20Email%20Extractor%20PRO\AeePMsie.dll/page.html (file missing) (HKCU)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1117408066046
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{6281D669-766B-4B8E-A5C3-8E308B4C2DBE}: NameServer = 85.37.17.17 151.99.125.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{6281D669-766B-4B8E-A5C3-8E308B4C2DBE}: NameServer = 85.37.17.17 151.99.125.1
O23 - Service: Adobe LM Service - Unknown owner - C:\Programmi\File comuni\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Programmi\AVPersonal\AVGUARD.EXE
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Programmi\File comuni\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Programmi\AVPersonal\AVWUPSRV.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: Mouse Hardware Sync (mousehs) - Unknown owner - C:\WINDOWS\System32\mousehs.exe (file missing)
O23 - Service: Smart Card Client (SCardClnt) - Unknown owner - C:\WINDOWS\System32\SCardClnt.exe (file missing)
O23 - Service: Sygate Personal Firewall Pro (SmcService) - Sygate Technologies, Inc. - C:\Programmi\Sygate\SPF\smc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe

 

[MFDnNC]

Why do you want Norton you already have a AV

Fix these with HJT – mark them, close IE, click fix checked

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe

O23 - Service: Mouse Hardware Sync (mousehs) - Unknown owner - C:\WINDOWS\System32\mousehs.exe (file missing)

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe

Click Start > Run > and type in:

services.msc

Click OK.

In the services window find

Symantec Event Manager

Rightclick and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK. File-Exit the Services utility.

Note: You may get an error here when trying to access the properties of the service. If you do get an error, just select the service and look there in the top left of the main service window and click "Stop" to stop the service. If that gives an error or it is already stopped, just skip this step and proceed with the rest.

Repeat for –
Symantec Password Validation
Symantec Settings Manager
Mouse Hardware Sync
Symantec Core LC

------------

In Hijack This, click on the "Open Misc Tools section" button. Next click the "Delete an NT service" button. Copy and paste the following in that box:

ccEvtMgr
ccPwdSvc
ccSetMgr
mousehs

Click OK.

You have the leftover of some malware – mousehs

I suggest you do:

Download the trial version of Ewido Security Suite http://www.ewido.net/en/download/
· Install ewido.
· During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
· Launch ewido
· It will prompt you to update click the OK button and it will go to the main screen
· On the left side of the main screen click update
· Click on Start and let it update.
· DO NOT run a scan yet. You will do that later in safe mode.

Restart your computer into safe mode now. Perform the following steps in safe mode:


Run Ewido:
· Click on scanner
· Click Complete System Scan and the scan will begin.
· During the scan it will prompt you to clean files, click OK
· When the scan is finished, look at the bottom of the screen and click the Save report button.
· Save the report to your desktop
This will take some time to run!
Post that log and a new HiJack log

 

[number]

ok, I have disabled the processes from services.exe, I have erased them from hijack, but in hijack when I tried to earse the ccEvtMgr, it gave me the error as I have posted in the attachment,
any help?
thanks

 

[number]

i still can't install norton.....

 

[MFDnNC]

Try in safe mode

 

[number]

nothing, no in safe mode, no after disabling the services of norton.....
it's a mistery!!
I'm posting again my hijackthis log. Oh by the way, I have done already all the ad-aware, spybot, ewido, and so on scans....
thanks

Logfile of HijackThis v1.99.1
Scan saved at 21.04.58, on 21/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\AVPersonal\AVWUPSRV.EXE
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\Programmi\ewido\security suite\ewidoctrl.exe
C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\Microsoft IntelliPoint\point32.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\AVPersonal\AVGNT.EXE
C:\Programmi\Volumouse\volumouse.exe
C:\Programmi\eMule\emule.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programmi\ewido\security suite\ewidoguard.exe
C:\Programmi\AVPersonal\AVGUARD.EXE
C:\HijackThis.exe
C:\Programmi\Mozilla Firefox\firefox.exe

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Programmi\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IEPlugin Class - {CF7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Programmi\Advanced System Optimizer\IEHelper.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Programmi\TechSmith\SnagIt 7\SnagItIEAddin.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IntelliPoint] "C:\Programmi\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AVGCtrl] "C:\Programmi\AVPersonal\AVGNT.EXE" /min
O4 - HKLM\..\Run: [AdslTaskBar] rundll32.exe stmctrl.dll,TaskBar
O4 - HKCU\..\Run: [MemoryOptimizer] memtuneup.exe
O4 - HKCU\..\Run: [$Volumouse$] "C:\Programmi\Volumouse\volumouse.exe" /nodlg
O4 - HKCU\..\Run: [eMuleAutoStart] C:\Programmi\eMule\emule.exe -AutoStart
O4 - Global Startup: Tasto di scelta rapida per l'avvio di AutoCAD.lnk = C:\Programmi\File comuni\Autodesk Shared\acstart16.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Programmi\ATI Multimedia\TV\EXPLBAR.DLL
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1117408066046
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{6281D669-766B-4B8E-A5C3-8E308B4C2DBE}: NameServer = 85.37.17.17 151.99.125.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{6281D669-766B-4B8E-A5C3-8E308B4C2DBE}: NameServer = 85.37.17.17 151.99.125.1
O23 - Service: Adobe LM Service - Unknown owner - C:\Programmi\File comuni\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Programmi\AVPersonal\AVGUARD.EXE
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Programmi\File comuni\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Programmi\AVPersonal\AVWUPSRV.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Programmi\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Programmi\ewido\security suite\ewidoguard.exe
O23 - Service: Mouse Hardware Sync (mousehs) - Unknown owner - C:\WINDOWS\System32\mousehs.exe (file missing)
O23 - Service: Smart Card Client (SCardClnt) - Unknown owner - C:\WINDOWS\System32\SCardClnt.exe (file missing)
O23 - Service: Sygate Personal Firewall Pro (SmcService) - Sygate Technologies, Inc. - C:\Programmi\Sygate\SPF\smc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe

 

[MFDnNC]

Shut down AV personal and then see if it will install

 

[number]

done it, even before but nothing..
but thanks.