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The default gateway is not available.. HELP!!

Discussion in 'Networking' started by lytelycakes, Jul 19, 2012.

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  1. lytelycakes

    lytelycakes Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    9
    Hello,
    I am not the greatest when it comes to computers, so keep that in mind. The problem I have is regarding my gateway connection (that troubleshooter tells me from Microsoft). I have been having problems connecting to the internet for 2 months.. I know, a long time. I should've fixed this long ago but I'm at the point that I'm losing the patience. I can't keep internet for more than 5-10 minutes before it goes out and then I have to wait for it to reconnect. I hope someone can help me resolve this problem because I do need this laptop to go to college. :( Thank you!

    troubleshooter pic: http://i236.photobucket.com/albums/ff20/lyte-/broken.png

    Laptop specifics:
    Toshiba
    Model: Satellite L645D-S4025
    AMD Athlon(tm) II P320 Dual-core processor 2.10GHz
    3GB
    64-bit operating system
    Windows 7
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    Please show the following for a good connection and for when "it goes out."

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:
    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. lytelycakes

    lytelycakes Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    9
    When connected:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Amandarawr>IPCONFIG /ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Amandarawr-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection 4:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 70-F1-A1-FB-5E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection 3:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
    I-E NIC #2
    Physical Address. . . . . . . . . : 70-F1-A1-FB-5E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e11e:c638:a363:9ee0%19(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.126(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, July 19, 2012 1:39:28 PM
    Lease Expires . . . . . . . . . . : Friday, July 20, 2012 2:00:36 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 477163937
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-B1-79-16-C8-0A-A9-F2-D0-CF
    DNS Servers . . . . . . . . . . . : 167.206.254.2
    167.206.254.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet C
    ontroller (NDIS 6.20) #2
    Physical Address. . . . . . . . . : C8-0A-A9-F2-D0-CF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{4024909C-B616-4B69-9A2C-D2891C6BA9B7}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14a9:2633:ba8f:a1e(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::14a9:2633:ba8f:a1e%22(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.{787F51DA-FFF1-4D24-8098-9B2063936584}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{151544A8-CEF2-417E-8D4D-10C4C930C6E4}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    When not connected:
    ..the one time I don't get any disconnections. Which is very odd.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    These wireless problems are scared of us. :D They know we beat 'em into submission, and some just give up and go away. :D
     
  5. lytelycakes

    lytelycakes Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    9
    Haha, it happens every time I try to fix this stupid problem.. I'll try to get the other info whenever it goes out if that's okay with you. When it is connected though, do you see any potential problems?
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    Do you get disconnects when you use an ethernet connection? That answer would tell us whether we are dealing with a wireless only issue.

    The following may give us important clues ...

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.
     
  7. lytelycakes

    lytelycakes Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    9
    I am using wifi and connecting to the router that I have. Finally, it went on again and I got this.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Amandarawr>IGCONFIG /ALL
    'IGCONFIG' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Users\Amandarawr>IPCONFIG /ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Amandarawr-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection 4:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 70-F1-A1-FB-5E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection 3:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
    I-E NIC #2
    Physical Address. . . . . . . . . : 70-F1-A1-FB-5E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e11e:c638:a363:9ee0%19(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.126(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, July 19, 2012 1:39:28 PM
    Lease Expires . . . . . . . . . . : Friday, July 20, 2012 2:00:36 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 477163937
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-B1-79-16-C8-0A-A9-F2-D0-CF
    DNS Servers . . . . . . . . . . . : 167.206.254.2
    167.206.254.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet C
    ontroller (NDIS 6.20) #2
    Physical Address. . . . . . . . . : C8-0A-A9-F2-D0-CF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{4024909C-B616-4B69-9A2C-D2891C6BA9B7}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14a9:2633:ba8f:a1e(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::14a9:2633:ba8f:a1e%22(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.{787F51DA-FFF1-4D24-8098-9B2063936584}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{151544A8-CEF2-417E-8D4D-10C4C930C6E4}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Amandarawr>IPCONGIF /ALL
    'IPCONGIF' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Users\Amandarawr>IPCONFIG /ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Amandarawr-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection 4:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 70-F1-A1-FB-5E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection 3:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
    I-E NIC #2
    Physical Address. . . . . . . . . : 70-F1-A1-FB-5E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e11e:c638:a363:9ee0%19(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.126(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, July 19, 2012 1:39:28 PM
    Lease Expires . . . . . . . . . . : Friday, July 20, 2012 4:19:03 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 477163937
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-B1-79-16-C8-0A-A9-F2-D0-CF
    DNS Servers . . . . . . . . . . . : 167.206.254.2
    167.206.254.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet C
    ontroller (NDIS 6.20) #2
    Physical Address. . . . . . . . . : C8-0A-A9-F2-D0-CF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{4024909C-B616-4B69-9A2C-D2891C6BA9B7}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14a9:2633:ba8f:a1e(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::14a9:2633:ba8f:a1e%22(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.{787F51DA-FFF1-4D24-8098-9B2063936584}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{151544A8-CEF2-417E-8D4D-10C4C930C6E4}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Amandarawr>IPCONFIG /ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Amandarawr-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection 4:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 70-F1-A1-FB-5E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection 3:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
    I-E NIC #2
    Physical Address. . . . . . . . . : 70-F1-A1-FB-5E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e11e:c638:a363:9ee0%19(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.126(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, July 19, 2012 1:39:28 PM
    Lease Expires . . . . . . . . . . : Saturday, July 21, 2012 12:19:18 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 477163937
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-B1-79-16-C8-0A-A9-F2-D0-CF
    DNS Servers . . . . . . . . . . . : 167.206.254.2
    167.206.254.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet C
    ontroller (NDIS 6.20) #2
    Physical Address. . . . . . . . . : C8-0A-A9-F2-D0-CF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{4024909C-B616-4B69-9A2C-D2891C6BA9B7}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14a9:2633:ba8f:a1e(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::14a9:2633:ba8f:a1e%22(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.{787F51DA-FFF1-4D24-8098-9B2063936584}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{151544A8-CEF2-417E-8D4D-10C4C930C6E4}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Amandarawr>
     
  8. lytelycakes

    lytelycakes Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    9
    The last ipconfig was when it cut out. Sorry about all of that.
     
  9. lytelycakes

    lytelycakes Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    9
    New data above.
     
  10. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    You still have a good IP configuration there.

    Make sure you have the latest wireless driver from the laptop manufacturer's web site. If you already have the latest reinstall it anyhow in case the installed instance is corrupted.

    Try these tests in a Command prompt window the next time you have the problem ...

    ping 192.168.1.126 (or whatever your current IPv4 address is)

    ping 192.168.1.1

    ping 8.8.4.4

    ping yahoo.com



    What firewall or security suite is, or ever was, on the system?
     
  11. lytelycakes

    lytelycakes Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    9
    I have Microsoft security essentials.
    And really? That's odd considering that the troubleshooter is saying it's the gateway.
     
  12. lytelycakes

    lytelycakes Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    9
  13. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    That could mean that their site is malfunctioning, but it probably means that there are no driver updates for your system.
     
  14. lytelycakes

    lytelycakes Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    9
    What can I do from here?
     
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Short URL to this thread: https://techguy.org/1061752

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