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The disk you inserted was not readable by this computer

Discussion in 'Hardware' started by simmi, Mar 7, 2017.

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  1. simmi

    simmi Thread Starter

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    Hi All, unfortunately my external Hard disk WD passport , is not readable and when connected to my computer shows the following message
    "
    The disk you inserted was not readable by this computer.
    "
    Please help as it contains sensitive data.
     
  2. valis

    valis Moderator

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    have you tried it on another pc? It's possible that the usb ports failed, but it's far more likely that the drive did. How old is it, and do you have a backup of that data? Data you neither want nor need is data that you don't backup.
     
  3. simmi

    simmi Thread Starter

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    Yes I got this message from a MAC, but I have also tried on a windows laptop, the disk is not being recognised at all. The light on the disk is on so it is being detected by the computers.
     
  4. simmi

    simmi Thread Starter

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    And I do not have any back up unfortunately. If I can atleast get the images somehow...
     
  5. valis

    valis Moderator

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    If it's a passport, and it's not responding, that's generally not a good thing. You can't see it in the Mac or the windows machines?
     
  6. valis

    valis Moderator

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    for what it's worth, we have a WD rep who frequents here, I've sent them a message to take a look at this thread.
     
  7. simmi

    simmi Thread Starter

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    Thank you, I will wait for the reply!
     
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