I asked about this problem yesterday, and thought I had a solution. But, the "solution" is something I already tried that didn't work. LadyLisa and Rollin Rog I believe answered me, by telling me to clear the Use PCT 1.0 and clear the Use TLS 1.0 on the security settings. That didn't work. Here's the problem again. I go to the web site www.ohiobwc.com and there are five links to click on, listed on the left side of the screen. I can connect to four of the five links. The one I cannot connect to is the "create e-account" link. I get the error message "the page cannot be displayed". I have contacted AOL tech support, and a computer repairman about this problem, and this is what they all have told me to do, none of which worked: delete the AOL adapter, purge the cache, delete the cookies, check to see if the Internet Explorer needs repaired, this web page I need to connect to requires 128 bit cipher strength, and my computer had just 49 bit, so I downloaded Internet Explorer 5.5 SP1, I also upgraded the Java script to 4.0, and I have changed the security settings. None of these "solutions" have solved the problem. So, the last AOL tech support rep. I talked to said there is a chance that the system administrator put restrictions on me to prevent me from accessing that web page, but Dec. 6 was the first time I tried to access this web page, and that first time I tried to access it was when I got the error message "the page cannot be displayed". Does anyone have any other suggestions on what I can do to solve this problem, shy of taking my computer into the shop? And if I need to talk to the system administrator, is it the administrator for that particular web site, or who would it be? Someone please put your thinking cap on and come up with a solution for me. I'm convinced it's a problem with my computer or the settings, because everyone I ask to see if they can access the web site, and the particular web page can do so, and I cannot. I have windows '98, and AOL 5.0. Would upgrading from either or both of those be the solution? Please put your thinking caps on and help me! I am a workers comp representative, so I NEED to be able to access this web page.