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Discussion in 'Windows XP' started by JeremyJ8, Jul 19, 2010.

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  1. JeremyJ8

    JeremyJ8 Thread Starter

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    We have an Internet Explorer issue with our secure web site, when trying to save a file (excel report), we get the following message:

    "Internet Explorer cannot download SaveToFile.aspx from secure.allvoiceusa.com.
    Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

    We are using IE8, and I have tried several suggestions from the internet, such as enabling the "Do Not Save Encrypted Pages to Disk" security setting in IE, and deleting the "Index.DAT" from the Documents & Settings.

    The odd thing is that this feature worked fine up until about a week ago. Now, anyone using IE gets this error message when trying to save their report. But it still works with Mozilla FireFox.

    Anyone know what might be causing this problem?

     
  2. Phantom010

    Phantom010 Trusted Advisor

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    Try the following:

    Open IE and click Tools > Internet Options > Content > Click Clear SSL state.
     
  3. JeremyJ8

    JeremyJ8 Thread Starter

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    Thanks, but I tried that already, and we still get the error message.
     
  4. Phantom010

    Phantom010 Trusted Advisor

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    Have you tried re-registering the Internet Explorer .dll files. To do this, follow these steps:
    1. Click Start, and then click Run.
    2. In the Open box, type cmd, and then click OK.
    3. At the command prompt, type the following lines, and then press ENTER after each line: regsvr32 softpub.dll
      regsvr32 wintrust.dll
      regsvr32 initpki.dll
      regsvr32 dssenh.dll
      regsvr32 rsaenh.dll
      regsvr32 gpkcsp.dll
      regsvr32 sccbase.dll
      regsvr32 slbcsp.dll
      regsvr32 cryptdlg.dll
    4. Click OK when you receive the message that DllRegisterServer in FileName succeeded.
    5. Type exit.
    http://support.microsoft.com/kb/813444/en-us
     
  5. JeremyJ8

    JeremyJ8 Thread Starter

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    Thanks, but that didn't solve it either.

    I'm guessing it's either a setting within IE, or it's something in the IIS Manager settings(We're using IIS 6.0). I've read about a "nocache" command in ASP causing this error, but that's not in the code anywhere.
     
  6. Phantom010

    Phantom010 Trusted Advisor

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    What's your security level, under the IE's Security tab? Is ASP Scripts enabled or not?
     
  7. JeremyJ8

    JeremyJ8 Thread Starter

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    Yes, the security settings having scripting enabled. I've tried enabling most of the settings in there but have not found one that helps.
     
  8. Phantom010

    Phantom010 Trusted Advisor

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    How long have you been using IE8?

    Have you tried enabling Compatibility View?

    Have you tried running IE8 without any add-ons?

    Also make sure you have the correct date and time on your computers.

    Finally, have you tried Resetting IE8?
     
  9. JeremyJ8

    JeremyJ8 Thread Starter

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    Tried all of that... to no avail.
     
  10. Phantom010

    Phantom010 Trusted Advisor

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    Sorry, can't think of anything else for now.
     
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