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The Sims 1 game wont load on my Windows 7 laptop

Discussion in 'Games' started by Sh0tking, Jun 8, 2016.

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  1. Sh0tking

    Sh0tking Thread Starter

    Jun 8, 2016
    So ive been going through a nostalgic wave lately and wanted to play the Original Sims on my Windows 7 Laptop after not having touched it in so many years. Unfortunately I cant get it up and running. It goes past the loading screen, freezes on a black screen for a few seconds, then crashes back to the desktop. I sometimes get this error message:

    Game cannot be started because:
    DirectX 7, or Service Pack 3 for NT4, is required. It could not be located.

    Im baffled because Ive managed to get games that are just as old The Sims to work fine. It's like my laptop doesnt want have anything to do with this game whatsoever.

    So far after doing some searching, I found that a windows update called KB3086255 was giving other people problems. I uninstalled the update that I found I had, but all it succeed in doing is getting past the loading screen before it crashes. I also tried messing around with the compatibility tab under properties such as running this as program as an administrator, running it in Windows XP (even Windows 98), disabling visual themes, etc and none of those work. Im really stumped. Can anyone else help me?

    My Dxdiag report:

    System Information
    Time of this report: 6/9/2016, 01:04:14
    Machine name: BLAKECSLAPTOP
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUSTeK Computer Inc.
    System Model: K73SV
    BIOS: BIOS Date: 02/10/11 21:13:39 Ver: 04.06.03
    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
    Memory: 8192MB RAM
    Available OS Memory: 8104MB RAM
    Page File: 4912MB used, 11293MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: Intel(R) HD Graphics 3000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_16621043&REV_09
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC544B
    Native Mode: 1600 x 900(p) (59.998Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    Driver File Version: 9.17.0010.3347 (English)
    Driver Version:
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 11/7/2013 02:52:50, 12617216 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4256-11CF-C964-6F36B4C2C735}
    Vendor ID: 0x8086
    Device ID: 0x0116
    SubSys ID: 0x16621043
    Revision ID: 0x0009
    Driver Strong Name: oem72.inf:Intel.Mfg.NTamd64:iSNBM0:\ven_8086&dev_0116
    Rank Of Driver: 00DE2001
    Last edited: Jun 9, 2016
  2. Triple6

    Triple6 Moderator

    Dec 26, 2002
    First Name:
    You may need to install the older Directx 9 runtime: https://www.microsoft.com/en-ca/download/details.aspx?id=34429

    It's been a while since I installed that so I can't remember if it installs right away or if it extracts the final installation into a folder and then you need to go into the folder and then run the actual setup to get it installed after extracting out the download.
  3. Sh0tking

    Sh0tking Thread Starter

    Jun 8, 2016
    I tried it and it just says no further update is needed. Didnt work, still getting the error message.
  4. bobs-here


    Mar 12, 2016
    First Name:
    the error relates to xp (sp3 )and must be running a check before starting. without the self check its more likely got a chance of running as it should. but the original game is of its time and back then the sims forum would advise, starting the game by making a shortcut with this line in it after
    "sims.exe" -nodx6

    but depending on the version/state of the sims disc.. even in compatibility mode as xp3, xp2 its not something thats guaranteed. a virtual xp installed inside win7 could help.

    let us know how it goes.
  5. Sh0tking

    Sh0tking Thread Starter

    Jun 8, 2016
  6. bobs-here


    Mar 12, 2016
    First Name:
    theres also the microsoft fixit download. it states ...
    What it fixes.
    Corrupted registry keys on 64-bit operating systems
    Corrupted registry keys that control the update data
    Problems that prevent new programs from being installed
    Problems that prevent existing programs from being completely uninstalled or updated
    Problems that block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel


    the scan will flag up any possible issues, should they exist and make the changes. ive used myself and it didn't help at all but if it works for yours, then its worth a try.
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