1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

The Weather Channel Desktop (free) won't install

Discussion in 'All Other Software' started by goedel, May 28, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. goedel

    goedel Thread Starter

    Joined:
    Aug 9, 2010
    Messages:
    473
    I am running Windows XP with a computer that meets the requirements listed by The Weather Channel for its free Desktop. I have installed that software successfully on my laptop which runs Windows XP, but I cannot seem to install it on my desktop PC.

    The installation seems to run successfully until the point where I am to enter my personal info, location, gender, etc. When I try to type the information required, the dialog box does not show entries. Further, the system freezes and I have to go to CNTL ALT DELETE to end the installation.

    No real help is available through TWC's website. It suggests removing my firewall, which I have tried. It suggests clearing my cookies and temp files, but I know my system is not messed up.

    Can anyone suggest why I cannot install this software?

    By the way, I accept the license agreement, but I decline the toolbar and other offers.
     
  2. goedel

    goedel Thread Starter

    Joined:
    Aug 9, 2010
    Messages:
    473
    I have decided to place this on another forum. Thanks, folks!
     
  3. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,504
    Sometimes there are "glitches" and sometimes (even small) files get corrupted during a download. I suggest you uninstall it (if it appears in Add/Remove Programs) and download and try the install again.

    (I wasn't holding out on you earlier when I closed your other thread; this suggestion just didn't occur to me until now.)
     
  4. goedel

    goedel Thread Starter

    Joined:
    Aug 9, 2010
    Messages:
    473
    I had already tried removing, restarting and re-downloading. I suspect that I may be missing a dll file or something similar that this software expects to find in my system. That has happened to me in the past with other software implementations. If that is the case, I would need to know the file that is missing or malfunctioning and where to obtain a good copy.

    Thanks for your suggestion.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/999356