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ThePhotoStick help

Discussion in 'Windows XP' started by mag777, Jun 21, 2019.

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  1. mag777

    mag777 Thread Starter

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    I just purchased ThePhotoStick and it says to 1. plug into a usb slot 2 From file explorer, double click on ThePhotoStickWINDOWS.exe 3 click go. I can’t figure out where file explorer is and can’t find ThePhotoStickWINDOWS.exe . I have windowsXP. Can anyone help me?
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    When you plug it in it will show up as a separate drive with a different letter designation in "My Computer". Double click on ThePhotoStick drive and then you should see the thephotostickwindows.exe file there. "My Computer" is, in effect, file explorer because that's where you can navigate to various things on the drive. It's the equivalent to "This PC" in newer versions of Windows.
     
  3. mag777

    mag777 Thread Starter

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    Thank you! But when I do that it says the disc in drive N is not formatted, do you want to format it now. I say no because I’m afraid it will take away the software on the photo stick . I tried it before and just tried it again. I reached out to photo stick and they sent new ones which do the same thing. Again Cookiegal Thanks for the response!
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You definitely don't want to format the drive. It sounds like you have a lot of partitions. Are you sure you're clicking on the correct one? Have you tried different ports?

    Does it show up as ThePhotoStick N(:) in My Computer or just as a blank drive named N? Perhaps a screenshot of what you're seeing would be helpful.
     
    Last edited: Jun 22, 2019
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Is your XP 32-bit or 64-bit and does it have all of the updates installed?

    I suspect the PhotoStick is formatted exFAT which is not recognized if it doesn't have a particular update installed KB955704 which is no longer available for 32-bit (it is available for 64-bit for whatever reason).

    If you insert the stick and right click the N drive and select properties does it say it uses exfat?
     
    Last edited: Jun 22, 2019
  6. plodr

    plodr

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    This is me, plodr, in this thread at MajorGeeks
    https://forums.majorgeeks.com/threads/xp-updater-so-a-exfat-hdd-can-be-viewed.297106/

    Almost 2 years ago someone tried to find this update. I managed to find it and archived on a USB stick. I just checked the stick that I thought I put it on and I have it.

    If you send me a personal message, with an email address, I will send it to you by email or upload it to google drive and give you a link to download it.
    Just let me know if you prefer email with it attached or a link to download from my google drive account.
     
  7. mag777

    mag777 Thread Starter

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    It just shows a blank removable disk (N). I put it in different ports and all of the letters say insert a disk and N still says it’s not formatted even though I moved the photo stick. I just think my computer is too old and I’m too old to figure it out. I don’t know how to screen shot or update and frankly I just purchased it and shouldn’t have to. They are 128 GB. They said click and go. I’m going to return them. Thank you so much for trying to help me. I give up.
     
  8. mag777

    mag777 Thread Starter

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    Mine is 128GB and I just purchased them and I’m going to return them. They cause me too much trouble. I’m not computer savvy and my computer is an old XP with no support anymore. Thanks for your help plodr!
     
  9. plodr

    plodr

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    Any time.

    What you can do on your XP computer is search for jpeg and jpg files.

    Then simply plug in a USB stick and copy all the files to it.

    It isn't automatic but a normal USB stick is a lot cheaper than one of those photostick devices.

    You can also look at the total size of all the jpeg and jpg files and decide what size USB stick you need to buy.
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I agree. It's simple to just transfer them over to a USB stick as Liz said. That's how I do my back-ups, I copy both the documents and pictures folders to a USB drive but on XP everything is under My Documents so you can just copy that folder and get your documents backed up at the same time or pick and choose.

    However, having said that, USB flash drives or sticks are not a good method for back-up as they are not meant for long-time storage but mainly for transfers so you should back up to an external hard drive to be more secure.
     
  11. mag777

    mag777 Thread Starter

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    I already have an external hard drive that I copy to, but the photo stick ad made it look so easy and it doesn’t copy duplicates etc. I just read how to return them and it says if there is nothing wrong with the stick, no refund. Returns more than 30 days including shipping both ways, no refund and an RMA is needed and I requested it, but of course it’s the weekends I may be in for a battle. They determine if the stick is good and if it is, no refund they don’t return the stick. If I would have read that up front,I never would have wasted my money. Thank you Cookiegal and Liz for all your help. I really shouldn’t buy technical stuff because I can’t follow through.
     
  12. mag777

    mag777 Thread Starter

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    Thank you! Read my reply to Cookiegal!
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Did you at least get them for the half price special they have on right now? Why did you purchase more than one?

    It's a shame but if you can't return them you might as well take plodr's offer. All you would need to do is install the file on your desktop and double-click on it to run it to install the update which includes the necessary driver that should enable using the sticks. Once the update is installed, it should truly be 'plug and go' to use them.
     
  14. mag777

    mag777 Thread Starter

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    I actually returned them for a refund. If they give me trouble I will dispute through PayPal. I have 180 days to do that. I bought one and got the 2nd for 50% off. I think the 1st one was 50% off already. It was 119.95 for 2. I was planning to give one to my daughter if they worked as stated. It was late at night reading Facebook and the photo stick looked so good and easy that I didn’t research it beforehand. My mistake. Now I’ve read some reviews that they don’t work and they formatted them and use them as usb disks. You live and learn. But I’m so glad I found kind people like you and Liz to try to help me. Thank you so much!
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    It's my pleasure and don't hestiate to come back if you need help with anything else.
     
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