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There is a problem connecting to my internet via wireless on the laptop

Discussion in 'Networking' started by charlielow, Oct 31, 2008.

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  1. charlielow

    charlielow Thread Starter

    Joined:
    Oct 31, 2008
    Messages:
    2
    I have just bought a new laptop today and set it up, but it will not connect to my internet. I found another internet access point called 'lindasnet' without a password and connected via there so that I could look for help. I am with pipex, and when I insert the CD for installation, it just says that there is a problem and it cannot connect. I have also tried connecting via the internet connecting icon in the bottom right hand corner of the computer (the one with the two computers and the globe/red cross). I am on Windows Vista, and Compaq. Please could you help as I cannot stay connected on this lindasnet as it is not mine, and I want to be able to use my laptop properly!! Thanks, Charlie.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands:

    PING 206.190.60.37

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. charlielow

    charlielow Thread Starter

    Joined:
    Oct 31, 2008
    Messages:
    2
    Name of your ISP: Pipex
    Make and exact model of the broadband modem: Speedtouch B6A855
    Make and exact model and hardware version of the router (if a separate unit): As above
    Connection type, wired or wireless: Wireless
    If wireless, encryption used, (none, WEP, WPA, or WPA2): Wireless is built into laptop
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc: Windows Vista Home Premium
    The Internet Browser in use, IE, Firefox, Opera, etc: Internet Explorer Version 7.0

    Oh and btw the internet is installed and working on my other computer which is directly linked to the internet.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,189
    First Name:
    Terry
    The only reference to "Speedtouch B6A855" I could find is this thread. Is it a modem/wireless router combo?

    Have you logged into it to make sure the wireless is enabled and the SSID broadcast is enabled? Have you tried with encryption disabled? What happens when you try to connect?
     
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