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There might be a problem with one or more network adapters.. Virus?

Discussion in 'Networking' started by Farley93, Apr 14, 2010.

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  1. Farley93

    Farley93 Thread Starter

    Joined:
    Apr 14, 2010
    Messages:
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    Hi,
    I have a problem with my laptop which I suspect is a virus.

    A couple of days ago I could hear pop up's and pop up music coming out of my computer when I wasnt even using the internet and there clearly wasnt any pop ups their, but that was only the first bit, later on that day when ever I clicked on any of my icons on my desktop they all came up with a bx saying something like "Windows could not open this file.. open with.." and the only option was internet explorer.

    So I restarted my laptop and when I came back on my laptop couldnt connect to the internet, even though it had full strengh it had the 'X' through the connection icon.

    when I diagnose and repair it says.. "There might be a problem with one or more network adapters on this computer" and my 3 options are..



    - "The network adapter "Marvell Yukon 88E8055 PCI-E GIGABIT Ethernet Controller is experiencing driver or hardware related issues"

    - "Make sure your internet Protocol bindings are correct"

    - "Windows can only diagnose one wireless network problem at a time"



    So far Ive only tried:
    System restore, but now it wont let me go back further than this morning (If anyone knows how to find my older checkpoints this may help)

    I have been trying to solve this problem for 6 hours now and with no luck this is my last hope to get it working again, so If I need to provide any more information I'll be happy to, cheers :)
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Hi:I would:
    Run your antivirus/spyware app,just to eliminate the infection possibility.
    Is this an ethernet or the wirless connection that is the problem ?
    Then from the problem pc let's see
    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

    Then take a look at adapter status in device manager:
    Let’s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?
     
  3. Farley93

    Farley93 Thread Starter

    Joined:
    Apr 14, 2010
    Messages:
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    cheers for the reply, I scanned my computer and it found no viruses.
    Im on a wireless connection and here are the results..

    Host name......................... :Lewis
    Primary Dns Suffix............. : Hybrid
    IP routing Enabled.............. : No
    WINS Proxy Enabled........... : No


    1:
    Bluetooth Device (personal area network) #3
    Bluetooth Device (RFCOMM Protocol TDI) #3
    Intel(R) WiFi Link 5100 AGN
    Marvell Yukon 88E8055 PCI-Gigabit Ethernet Controller

    2: Nope, no X's
    3: Nope
    4: ?
    5: There are no errors apparently.

    cheers,
     
  4. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Hi:Need complete results of ipconfig /all
     
  5. Farley93

    Farley93 Thread Starter

    Joined:
    Apr 14, 2010
    Messages:
    4
    sorry didnt see it all,,


    Windows IP Configuration

    Host Name: ................... : Lewis
    Primary Dns Suffix ......... :
    Node Type .................... : Hybrid
    IP Routing Enabled ........ : No
    WINS Proxy Enabled ...... : No

    C:\Users\Leiw>
     
  6. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Still not complete
    Here is how it should look.
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\ron carolla>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : carollalaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
    k Connection
    Physical Address. . . . . . . . . : 00-1B-77-CD-C2-16
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.2.100
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    Lease Obtained. . . . . . . . . . : Wednesday, April 14, 2010 5:53:34 AM

    Lease Expires . . . . . . . . . . : Thursday, April 15, 2010 5:53:34 AM

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-1B-24-8C-31-41

    C:\Documents and Settings\ron carolla>
     
  7. Farley93

    Farley93 Thread Starter

    Joined:
    Apr 14, 2010
    Messages:
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    the laptop im currently on shows all of that but the one which needs fixing only shows the first 5 bits, this may be the problem :/
     
  8. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    So your ipconfig /all shows no data below the wins proxy entry?Perhaps on another screen page ?
    This is going to be difficult without that data.
    But:
    Device manager:
    Let’s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?
    One other things,and this may not be it,but make sure your userid logon is at administrator level.
     
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