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Thermal printer driver access denied?

Discussion in 'Windows 7' started by TelechoiceW0rker, Apr 29, 2019.

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  1. TelechoiceW0rker

    TelechoiceW0rker Thread Starter

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    I am currently trying to set up a new POS 8220 thermal printer with the computer at work, had some issues installing the drivers from the CD that the printer came with

    When plugged in it shows up in the 'other devices' tab within 'devices and printers' labled 'usb printing support'

    When I open the drivers installation file from the CD the printer came with and go through the set up process, it installs a folder and opens a window 'driver set up and config' asking me to select operating system, model of POS, and the port the printer is plugged into,

    Then after pressing begin set up, it gives me a message 'you do not have permissions to modify the settings for this printer. If you need to change the settings contact your system administrator.' I have tried uninstalling and reinstalling the drivers and I have tried to set up the printer through the print management application in Windows and get the error 'Access is Denied'
     
  2. managed

    managed Trusted Advisor Spam Fighter

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    Do you have an administrator account ? If not right-click the file that starts the setup process and click on 'Run as administrator' if you get that option.
     
  3. TelechoiceW0rker

    TelechoiceW0rker Thread Starter

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    Yes I have only one user and it is the administrator, I have tried opening the set up as admin , and I have tried changing ownership of the folder/files to administrator via the permissions
    Still get the same error
     
  4. managed

    managed Trusted Advisor Spam Fighter

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  5. TelechoiceW0rker

    TelechoiceW0rker Thread Starter

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    i really appreciate your help, i tried both of those drivers , the first one asked me if im sure i want to install from unknown identifier and i pressed yes and still got the message "you do not have permission to modify this printers settings"

    and the second one was almost identical to the original driver i have on the cd disk that came with the printer and thus gave me the same error , i believe it may be the computer however i dont know what i need to change to allow permission to modify the settings as it says

    i tried these both opening with administrator by the way
     
  6. managed

    managed Trusted Advisor Spam Fighter

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    How is the printer connected to the computer, Usb, Network or something else ?
     
  7. TelechoiceW0rker

    TelechoiceW0rker Thread Starter

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    It's connected via usb , I have allowed administrator access on just about everything, and dragged down the UAC, everything has full permissions, so I think at this point it is not widows denying access, but possibly another application / device hogging the port?
     
  8. managed

    managed Trusted Advisor Spam Fighter

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