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This file cannot be previewed because there is no previewer

Discussion in 'Business Applications' started by ameneses54, May 14, 2019.

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  1. ameneses54

    ameneses54 Thread Starter

    Joined:
    Aug 16, 2004
    Messages:
    29
    Dear forum,
    Outlook 2019, Win 10
    As of today if I try to preview a Word Doc or Docx attachment I get the following :
    This file cannot be previewed because there is no previewer installed for it.

    Also, I can't open any Word attachment if I try I get:
    Word experienced an error trying to open the file.
    Try these suggestions.
    * Check the file permissions for the document or drive.
    * Make sure there is sufficient free memory and disk space.
    " Open the file with the Text Recovery converter.
    (C:\UsersWturoY..\EARPHONEQUAD.docx)

    etc, etc

    I've done a complete delete and re-install, but still it doesn't work. No problem with PDF files, also I've tried some internet fixes unsuccesfully.

    I'd appreciate your help
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
    Nov 16, 1999
    Messages:
    15,775
    First Name:
    David
    Where did you get Outlook 2019?

    What happens if you were to fire up MS Word and then select a file to open?
    You may want to save the file from the email to you hard drive, if that works then we need to look at other things?
     
  3. ameneses54

    ameneses54 Thread Starter

    Joined:
    Aug 16, 2004
    Messages:
    29
    Thanks for your reply.
    If I start Word to open the fike it's Ok, even if I double click the file from explorer it opens Word and the file is seen.
     
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
    Nov 16, 1999
    Messages:
    15,775
    First Name:
    David
    Have you right clicked the attachment in the email and select "Open" instead of the Preview?
     
  5. ameneses54

    ameneses54 Thread Starter

    Joined:
    Aug 16, 2004
    Messages:
    29
    Hi,
    Right click and open works fine, it's the preview where I get the message.
    Please advise
     
  6. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
    Nov 16, 1999
    Messages:
    15,775
    First Name:
    David
    Are the Word and Outlook of the same versions, see first bullet item?

    The following is from the Office 365 (2016) Help
     
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