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Solved This is really weird....I used click4support tech support and found out they were a scam

Discussion in 'Virus & Other Malware Removal' started by mileszeppy, Aug 28, 2015.

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  1. mileszeppy

    mileszeppy Banned Thread Starter

    Joined:
    Aug 24, 2015
    Messages:
    12
    First Name:
    Gerri
    I am going to get back some of my money. First I would like to know what website do you go to to see if you've been hacked. I told them to remove all my records but I not sure of that. I went to my startup menu and it is empty. What should I do. I did a restore for Aug24. Still no start up menu. Please help. It is a Dell Business Computer Optiplex 755......Os Vista Professional
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,988
    First Name:
    Wayne
    I would suggest you have the PC checked out on our virus forum
    If you allowed them onto the PC, and do any banking
    The first thing to do is inform the bank/building society or any other financial institution you use, , if you have given any card details for payment , they may/will present that for multiple/regular withdrawals - so make sure that's stopped.
    change email passwords and any other website where identity theft maybe an issue

    have they disconnected from the PC - I would remove from the network

    I will move to the virus /malware forum - have a read here
    https://forums.techguy.org/threads/...before-posting-for-help-in-this-forum.943214/

    Its also possible , all they have done is charged you a fee and made no changes to the PC
    BUT i would not take that risk, theres enough examples where these scammers have used the cards for multiple withdrawals now. And dropped virus onto the PC often the ransom virus that locks the PC and asks you to call them again to unlock the PC
     
    Last edited: Aug 28, 2015
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