"This Page Cannot Be Displayed" Error

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

JosieM

Thread Starter
Joined
Jan 10, 2000
Messages
223
I am trying to help my neighbor get her Internet working correctly. Here is the problem: She is connected to Internet. Opens a home page fine. When going to register or sign in to a site previously registered on or ordering anything (obvious secure pages), she gets the "This Page Cannot Be Displayed" error message. She is with Cox Internet. We called their tech support. Disabled all anti-virus and spyware. Still no success. They suggested something about reinstalling IE. (That's a little scary to me.) Her Windows updates are current. Any suggestions? You guys are always soooo helpful! Thanks in advance.

JosieM
 
Joined
Oct 9, 2004
Messages
298
Seems to me as if IE needs to be patched and updated for use with secure websites, which is NOT the same thing as running Windows Update.

Some of your options will depend on which version of IE your friend is using; open IE (you don't need to be connected to the 'net to do this), then click on "Help" / "About Internet Explorer" to see the version number. Copy the version number onto a piece of paper, or take a screenshot of it, and paste it into Paint. If the version number is lower than version 5.5, then it should be updated, or replaced with version 6, SP2. You should also see a "Cipher Strength" number; if it isn't 128-bit, then IE will not work properly (if at all) on any secure website. Secure websites begin with the prefix https; the letter "s" represents the word SECURE.

One easy way to deal with this is to simply try to repair IE. To repair IE, open Control Panel, then open Add/Remove Programs; scroll down to the "Microsoft Internet Explorer" segment, then click on the "Add/Remove" button. In the window that opens next, click on the "Repair" button. Let the Repair feature run, then reboot the system, and try to open the problem page(s) again.

If THAT doesn't work for you, here are some links with more information which might help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;303807

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q281679

http://www.microsoft.com/windows/ie/downloads/default.mspx

Good luck; let us know how this turns out.
 

JosieM

Thread Starter
Joined
Jan 10, 2000
Messages
223
Thanks much! I her IE is Ver 6 with SP2. And the Cox tech support made sure the ciper strength was 128-bit, which it was. I so appreciate you telling me where the IE repair is. I had to run that years ago on my old computer, but could not, for the life of me, remember where it was and how to get to it. I will print this and keep it handy. So that is my next step. I'll go over and run the IE repair. Hopefully, I will not have to search out all the links you sent. But if necessary, will do. I'll follow-up later on.
Thanks again.
Josie
 
Joined
Oct 9, 2004
Messages
298
You're welcome; as it turns out, mike5532g had the most important link posted while I was still typing!
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top