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Discussion in 'Web & Email' started by Nourisheng, Apr 2, 2015.

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  1. Nourisheng

    Nourisheng Thread Starter

    Apr 2, 2015
    I am having problems with the above on a Windows 8 laptop with Outlook 2013. All of the classic symptoms of being able send, but not able to receive unless I restart the computer - in which case it downloads no problem!

    I tried the suggested fix:

    run regsvr32.exe inetcomm.dll

    It is coming up with :

    entry-point DllRegister server was not found

    Anyone got a suggestion of how to clear this out?

  2. hgh918


    Apr 6, 2015
    Hi Chris..

    I've come across this issue a few times, and it seems there's not a fix-all solution, rather several you may need to try..
    First, and most often successful, is running the "regsvr32.exe inetcomm.dll" service. I know you said you did so, but just to clarify, did you first clear out any pending messages in OutLook?-cancel all send/receive processes, then clear your outbox. Completely close out of Outlook and open the "Run" program. (Sorry, I despise Windows 8 and have so far refused to learn diddly-squat about it, so I don't know exactly where the start menu similar to the one with 7 would be. If you just search for Run in all your programs, it will come up.) Once in Run, type in “regsvr32.exe inetcomm.dll” (no quotes), and make sure there's a space after exe, like this:

    regsvr32.exe inetcomm.dll

    Press “Enter” on your keyboard, the command will process, and if successful prompt you w/ a box stating that “dll registered successful”. Now simply to test things, get back in Outlook, and try to send an email to yourself and see if it comes up in your inbox!

    If this does not work, try logging into the actual mail server as opposed to Outlook and clean things up in there--mark messages as read/delete messages/empty trash. This has also been successful in some cases.

    Next, try opening outlook in safe mode (hold control key while opening outlook to select safe mode). If this is successful, lets you know this whole headache was due to inaccessible add-ins. Disable the add-ins by clicking the file button in Outlook, then options, then add-ins on the left hand side of the screen. From there, where it says "Manage COM Add-ins Go..." at the bottom of the screen, then select go and uncheck these add-ins. Close/reopen Outlook and check if this worked..

    If you have any antivirus programs integrated w/ Outlook, particularly Norton, try disabling Norton's email scanner, or even uninstalling it if you've gotta backup.

    Lastly, as a final resort, you can try and completely delete the email acct from Outlook, and set it up again.

    Let me know which, if any, resolve your issue. Hopefully something here works for you, good luck!

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