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thread stuck in device driver

Discussion in 'Virus & Other Malware Removal' started by Mikki911, Jan 22, 2007.

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  1. Mikki911

    Mikki911 Thread Starter

    Joined:
    Jan 22, 2007
    Messages:
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    I am not sure if my problems are associated with one another, but when I start up my computer I keep getting a fetal error, and my computer reboots. I read somewhere to uncheck the tic mark by the reboot after system fail, in order to be able to see what the error was. It kept restarting every 5 minutes or so until I unmarked that box. Now it has not reset, but my CA Eztrust antivirus keeps having update failures. If I take my EZ firewall off I cannot make my windows firewall come up. I dont know what is going on with this machine, but it is very frustrating. I am not very good with the inner workings of computers, but I would really like if someone could help me figure this mess out.
    Thanks:confused:
     
  2. bonk

    bonk Banned

    Joined:
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    Messages:
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    Welcome,

    The best way is to post a HijackThis log and let an Log Expert to look at it for you.

    Download Hijack This to your desktop
    • Extract Files
    • Open the file and click on the Hijack.exe
    • It will open and use the default path
    • Check do you wish an Icon
    • Click on Icon and choose "scan system and save a logfile" usually in notepad
    • Copy and Paste the logfile in your next post
    • Using Ctrl+A to copy All and Ctrl+C to copy and Ctrl+V to paste.
     
  3. Mikki911

    Mikki911 Thread Starter

    Joined:
    Jan 22, 2007
    Messages:
    22
    Logfile of HijackThis v1.99.1
    Scan saved at 11:27:21 AM, on 1/22/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust Anti-Spam\QSP-2.1.215.5\QOELoader.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe
    C:\Documents and Settings\Mikki\Local Settings\Temporary Internet Files\Content.IE5\Y365IRG5\hijackthis[1]\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://accountservices.passport.net/reg.srf?xpwiz=true&lc=1033&id=2
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,vwgdpdr.exe
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: (no name) - {8FEB04EA-9059-BC8D-7803-BA89182B67C7} - (no file)
    O2 - BHO: (no name) - {D9A59597-2E2E-4E79-916D-5C27ECF049A0} - \
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\eTrust EZ Armor\eTrust Anti-Spam\QSP-2.1.215.5\QOELoader.exe"
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
    O16 - DPF: {01010200-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Installer) - http://supportcenter.rr.com/sdccommon/download/tgctlins.cab
    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://supportcenter.rr.com/sdccommon/download/tgctlsi.cab
    O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://supportcenter.rr.com/sdccommon/download/tgctlsr.cab
    O16 - DPF: {010123DF-5E80-11D8-9E86-0007E96C65AE} (SprtCtlBrowse Class) - http://supportcenter.rr.com/sdccommon/download/sprtctlbr.cab
    O16 - DPF: {010136FD-5E80-11D8-9E86-0007E96C65AE} (SprtWMIControl Class) - http://supportcenter.rr.com/sdccommon/download/sprtctlwmi.cab
    O16 - DPF: {01117B00-3E00-11D2-8470-0060089874ED} (Support.com ScreenShot Class) - http://supportcenter.rr.com/sdccommon/download/tgctlss.cab
    O16 - DPF: {01119400-3E00-11D2-8470-0060089874ED} (SupportSoft Listener Control) - http://supportcenter.rr.com/sdccommon/download/sprtctlln.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralFWBInitialSetup1.0.0.15.cab
    O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www3.ca.com/securityadvisor/pestscan/pestscan.cab
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
     
  4. bonk

    bonk Banned

    Joined:
    Sep 8, 2005
    Messages:
    11,097
    Howdy Mikki911

    I have requested your thread be moved to the Security Section as that is where a lot of the Hijack log Experts are.
     
  5. Mikki911

    Mikki911 Thread Starter

    Joined:
    Jan 22, 2007
    Messages:
    22
    Is there something I need to do to move the log? I am sorry, I am very new to this please bear with me...
     
  6. bonk

    bonk Banned

    Joined:
    Sep 8, 2005
    Messages:
    11,097
    Already moved....just please be patient until someone answers your thread.
     
  7. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    Download Combofix to your desktop:

    * Double-click combofix.exe & follow the prompts.
    * When finished, it shall produce a log for you. Post that log in your next reply.


    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
     
  8. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    why have you got zone alarm firewall & eztrust firewall.

    You cannot run 2 firewalls
     
  9. Mikki911

    Mikki911 Thread Starter

    Joined:
    Jan 22, 2007
    Messages:
    22
    When I try and download this program I get an error message that says "please do not rename the tool, kindly rename it back to Combofix.exe
    I did not touch anything while I was running it, and I tried it a couple of times. After it gives me that error, it just closes down.
    As for the two firewalls, I am not sure. I do not know how the zone alarm one got on here. My system is also giving me a balloon that says my antivirus software is out of date, and that is not true either.
    Thanks for your time
    Mikki
     
  10. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    lets see if this will work then
    • Download WinPFind
    • Right Click the Zip Folder and Select "Extract All"
    • Extract it somewhere you will remember like the Desktop
    • Dont do anything with it yet!

    Reboot into Safe Mode
    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

    Doubleclick WinPFind.exe
    • Click " Configure Scan Options"
    • Select " Run Add ONs" and then select ALL the options in the box below it, Press Apply
    • Now Click "Start Scan"
    • It will scan the entire System, so please be patient!
    • Once the Scan is Complete
      • Reboot back to Normal Mode!
      • Go to the WinPFind folder
      • Locate WinPFind.txt
      • Place those results in the next post!. It will be too big to post so you will need to attach it to your reply
     
  11. Mikki911

    Mikki911 Thread Starter

    Joined:
    Jan 22, 2007
    Messages:
    22
    I am going to go ahead with the other stuff you told me to do. I just wanted to leave this thread, before I get it done. When I shut down last night there was an error, this morning when I rebooted I had this error message. Dont know if it will help you, just wanted to let you know. Thanks again for your help


    Problem caused by Device Driver

    You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

    More information

    --------------------------------------------------------------------------------


    Problem report summary

    Problem type
    Windows stop error (a message appears on a blue screen with error code information)

    Solution available?
    No

    What does this problem mean?
    Windows has encountered a problem it cannot recover from and it needs to be restarted

    Cause
    Unknown

    Computer symptoms
    A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)

    Additional steps for you to take
    Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible
     
  12. Mikki911

    Mikki911 Thread Starter

    Joined:
    Jan 22, 2007
    Messages:
    22
    This program will not keep scanning the computer... It keeps NOT RESPONDING in the scanning registry section. It says when you start scanning that it may say not responding but as long as the light on the CPU keeps coming on, it is ok. The light does not come on after about 30 minutes. I tried scanning without checking all of those boxes and it still freezes up. Am I doing something wrong?
    Thanks again.
    Mikki
     
  13. bonk

    bonk Banned

    Joined:
    Sep 8, 2005
    Messages:
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    Are you going into Safe Mode first?
     
  14. Mikki911

    Mikki911 Thread Starter

    Joined:
    Jan 22, 2007
    Messages:
    22
  15. Mikki911

    Mikki911 Thread Starter

    Joined:
    Jan 22, 2007
    Messages:
    22
    You asked earlier why I am running 2 firewalls, The zone lab firewall is the same as the EZ trust firewall, as far as I know. In my startup menu, it says they are the same thing.
     
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