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Thunderbird: E-Mail Settings: No Communication

Discussion in 'Web & Email' started by Hirnsausen, Jun 13, 2019.

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  1. Hirnsausen

    Hirnsausen Thread Starter

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    Hi,

    I just got a computer with Windows 10 on it, I did not (yet) make any configuration changes. I also use a router for high-speed Internet access.

    I mused Thunderbird before, on my previous computer. I installed Thunderbird, and gave the data for my existing e-mail address, but for some reason Thunderbird cannot find or accept the correct settings. I spoke to my hosting company, the one that also hosts my e-mail address, and they tell me that there is a communication attempt by Thunderbird but for some reason no username etc. is given from Thunderbird to the webserver, They showed me the server log:
    Jun 12 12:08:26 mail01 dovecot: imap-login: Aborted login (no auth attempts): rip=216.10.217.124, lip=217.13.200.24
    Jun 12 12:08:26 mail01 dovecot: pop3-login: Aborted login (no auth attempts): rip=216.10.217.124, lip=217.13.200.24
    Jun 12 12:08:26 mail01 dovecot: imap-login: Aborted login (no auth attempts): rip=216.10.217.124, lip=217.13.200.24
    Jun 12 12:08:26 mail01 dovecot: pop3-login: Aborted login (no auth attempts): rip=216.10.217.124, lip=217.13.200.24
    Jun 12 12:08:27 mail01 postfix/smtpd[10971]: connect from unknown[216.10.217.124]
    Jun 12 12:08:27 mail01 postfix/smtpd[10970]: connect from unknown[216.10.217.124]
    Jun 12 12:08:37 mail01 postfix/smtpd[10971]: SSL_accept error from unknown[216.10.217.124]: 0
    Jun 12 12:08:37 mail01 postfix/smtpd[10971]: lost connection after CONNECT from unknown[216.10.217.124]
    Jun 12 12:08:37 mail01 postfix/smtpd[10971]: disconnect from unknown[216.10.217.124]
    Jun 12 12:08:37 mail01 postfix/smtpd[10970]: SSL_accept error from unknown[216.10.217.124]: 0
    Jun 12 12:08:37 mail01 postfix/smtpd[10970]: lost connection after CONNECT from unknown[216.10.217.124]
    Jun 12 12:08:37 mail01 postfix/smtpd[10970]: disconnect from unknown[216.10.217.124]


    What could be possible causes for this problem? I will need advise.
     
  2. Hirnsausen

    Hirnsausen Thread Starter

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    No one..?
     
  3. lunarlander

    lunarlander

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    When you get a second hand computer, you should always reinstall Windows. You don't know what configurations were made to Windows, you don't know if it has any malware on board. Debugging it is a waste of time, it only takes 1/2 hr to reinstall.
     
  4. Hirnsausen

    Hirnsausen Thread Starter

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    No, it is a brand-new computer. Everything's original.

    I still need answers.
     
  5. lunarlander

    lunarlander

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    Did you allow Thunderbird through the firewall ?
     
  6. Hirnsausen

    Hirnsausen Thread Starter

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    At the moment, I do not even know how to control the Windows firewall. The system is new, and I never worked with Windows 10 before. How can I check the Windows firewall, and if necessary how to "allow" Thunderbird to use the Internet?
     
  7. plodr

    plodr

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  8. Hirnsausen

    Hirnsausen Thread Starter

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    There is no Windows Defender Security Center on my computer, I just searched with no result. However, there is the Windows Defender Firewall With Advanced Security on my system, still what we need. But the layout is very different from that that is shown in the link you gave. There is a section with Inbound Rules, and a section with Outbound Rules. Do both sections matter in this particular case with Thunderbird, or just one of them?

    I cannot see anywhere the existing programs with the rules applied to them, inside the WD. Therefore no way to see Thunderbird and what rules are active for that program.
     
  9. lunarlander

    lunarlander

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  10. AmyToo

    AmyToo

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    If the server log shows connectivity from your computer, is it really a firewall problem? Does the email provider have detailed steps on how to set it up in Thunderbird?
     
  11. Hirnsausen

    Hirnsausen Thread Starter

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    Yes, the e-mail provider gave all necessary information. I used the same settings before, with my previous computer, and succeeded. No change on their side.

    The link to Dummies.com helped me to add Thunderbird to the Firewall list, and to make allowances to it. But re-testing still gives the same failure as before. means, this is probably not a Windows Firewall problem. I am thinking now about the router. Will contact my Internet Service Provider.

    Any new ideas and suggestions are welcome.
     
  12. AmyToo

    AmyToo

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    I don't think it's an ISP issue if the same ISP worked with a different computer.

    It's probably a setting in Thunderbird.
     
    Hirnsausen likes this.
  13. Couriant

    Couriant Trusted Advisor

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    So the log was from their end? What errors do you get?
     
  14. Hirnsausen

    Hirnsausen Thread Starter

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    Thunderbird's error message simply says:
    "Thunderbird failed to find the settings for your email account"

    And the e-mail provider's log, well, you saw it above.
     
  15. DaveA

    DaveA Trusted Advisor Spam Fighter

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    I would say that you have an error in setting up the settings for these accounts.
    I would delete all of them and start over.
    Make sure that you have all of the correct information for each account and that they are entered correctly.
    Set up one at a time and test each to see if it works before trying another.

    Remember some programs need the FULL email address with domain name in order to access the servers.
     
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