Solved Thunderbird login problem

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fredbare50

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Hi, I cannot log in to thunderbird, I have gone into the security tab and deleted the existing password, which was the one I was trying to log in with. It asks for a new password, that I put in and tick the box to save it in password manager. I have followed instructions in the Thunderbird forum and from Google searches. It is an Outlook.com account.
There is also a problem I have when logging into my Microsoft account, everytime I have to reset my password.
I use a paid version of Bitdefender.
 

fredbare50

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Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) smtp-mail.outlook.com timed out. Try again.

This message pops up when I follow all of the steps in the insructions to reset the password.
 
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Try typing your password into Notepad, is it showing up correctly ? Maybe something wrong with your keyboard.
 

DaveA

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Can you log into your account when you go to Outlook.com using your browser?
 

fredbare50

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Nothing wrong with the keyboard, I have used my old one and a new one I purchased yesterday.
I have managed to get into my online Outlook account, would it maybe a good idea to uninstal Thunderbird and start again?
 

DaveA

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The password used online, is it the new one?
 

fredbare50

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I have tried a new one as well as old one, should I be using the one I use to log in to Outlook on line.
If I uninstal Thunderbird, what happens to tho entries in my address book?
 

DaveA

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YES, the one used at Outlook.com is the only valid one.
Remember that the password is controlled at the email server level.

I know nothing about Thunderbird.
 

fredbare50

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I can log in to my outlook emails on line, but when I use the same password in Thunderbird it will not connect.
 

fredbare50

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I have found the fix, switched off 2 step authentication for my Microsoft account, now all good.
 

Couriant

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the 2 step authentication most likely needed you to use a separate password for Thunderbird. I would recommend using it for security
 
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