Toolbars disappeared

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wizzkid

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Jan 7, 2003
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Hi,

Could you please help? I am doing a friend a favour so I don't know the computer details apart from the O/S is Windows 98 and the problem is with Word.

The problem is all the toolbars have disappeared.....File, Edit, View, Insert, Format, Tool and all the icons. It is suspected that someone has been messing with the comp and done this but it is not 100%. Nothing can be done except write a document, minimize, maximize and close.

Is there a way of getting the things back or should I uninstall word then reinstall it.

Thanks

Wizzkid:confused:
 

wizzkid

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Jan 7, 2003
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Yes, I have right clicked all over the place, but the only thing that appears is a drop down menu when I click on the top that has Close, Restore, Minimize on it and when I right click in the middle of the screen a drop down menu that has, Fon't, Paragraph, Bullets & Numbering.

Wizzkid
 

Miz

Joined
Jul 1, 2002
Messages
2,146
Open Word and then press the Alt/V key combination. That will open the View menu where the toolbars can be re-enabled.

If the toolbar settings won't "stick," do a search of the harddrive for a file called "normal.dot" (without the quotes). When it's found, delete it. Word will create a new one next time Word is opened.

If the search can't find "normal.dot," open any folder (My Computer will do), go to Tools>Folder Options>View and check "Show hidden files and folders," click OK. Run the search again.
 

wizzkid

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Jan 7, 2003
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OK people, Thanks I will try to do these things next week as I will not see her until monday. I will let you know how things turn out. Thanks again.

Wizzkid
 

wizzkid

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Hi guys,

Just replying regarding the dissapearance of the toolbars in Word. I have tried all suggestions from the link supplied by dreamboat and Alt/V, but still no luck....

I intended to have a look at it on Monday, but I made a special trip today, as I was sure your had supplied me with the fix.


Wizzkid
 

Anne Troy

Anne
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Feb 14, 1999
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Are you there now?

My fix DOES work 100% if you followed steps 3 and 5.

The only thing I can think is that they may have a weirdo install.

What version of Word is running?

Did you rename the registry key? This is a MUST if renaming normal.dot doesn't work.

You FOUND normal.dot and renamed it? How many normal.dots are there, and did you rename them all? Also a MUST...
 

wizzkid

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Joined
Jan 7, 2003
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662
Hi,

Yep followed steps 3 and 5.
Renamed the registry key and renamed normal.dot, there were two of them, I renamed them both.

Wizzkid
 

Anne Troy

Anne
Joined
Feb 14, 1999
Messages
11,746
WHAT VERSION??
What regkey did you rename?
I would go through the steps again to make sure you followed everything correctly.
I have NEVER seen the regfix NOT work in over 6 years...
 

wizzkid

Thread Starter
Joined
Jan 7, 2003
Messages
662
Ok, no problem dreamboat. I will recheck everything again on monday, as I am at home now. The Reg Key I renamed was :

HKEY_CURRENT_USER\software\microsoft\office\word

The version is word 2000 professional


Wizzkid
 

Anne Troy

Anne
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Feb 14, 1999
Messages
11,746
That won't do it then.

For 2000, it's:

HKEY_CURRENT_USER\software\microsoft\office\9.0\word

If I recall, the one you changed is for Word 95 (7.0) because they didn't start using those version folders until version 97 (8.0)
 
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