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Toolbars Lost in Word

Discussion in 'Business Applications' started by nancyw, Feb 15, 2003.

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  1. nancyw

    nancyw Thread Starter

    Joined:
    Aug 21, 2002
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    word is in my ms professional & bookshelf. It went away today after I downloaded incredimail I was trying to cut and paste from a word doc and then gone the file menu does not come up &have to do end task to close.I uninstalled and reinstalled about 10 x and no luck Any ideas at my wits end.:confused: :confused:
     
  2. Anne Troy

    Anne Troy

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    First Name:
    Anne
  3. nancyw

    nancyw Thread Starter

    Joined:
    Aug 21, 2002
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    51
    Where is the lost toolbar link???? thank you in advance for your help .
     
  4. Anne Troy

    Anne Troy

    Joined:
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    Messages:
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    First Name:
    Anne
    Here. I'll paste it instead.

    Don't be overwhelmed. It's lots of information, but only a couple little things to do. Follow them EXACTLY. Seriously, I believe hundreds of people have followed these steps and it worked.

    Step 1. Rename normal.dot.

    With Word closed. Find and rename the normal.dot file on your system. If there is more than one, rename them all.

    If you cannot find normal.dot:

    --Check under User Templates in the Tools-Options menu of Word, on the File Locations tab. If you do not have "permission" to rename normal.dot, check with your network administrator or internal helpdesk (applies only on some PCs at work, not home users).

    --If you have Windows XP, you may need to turn on viewing of system files in order to find your normal.dot. To do so, open Windows Explorer, and go to Tools-Folder Options. Choose the View tab, and choose to Show Hidden Files and Folders.


    After you have renamed normal.dot, launch Word. If the problem is not resolved, move to step 2.

    Normal.dot is the default or global template that Word uses to create a blank document. Normal.dot is always in use when Word is open, even if you are using another template. It is very common for normal.dot files to become corrupt. They also store macro viruses.

    When you launch Word, it looks for normal.dot and opens it. For more information on normal.dot and Word 2000, see the MS Technet Article at http://support.microsoft.com/support/kb/articles/Q214/2/15.ASP.

    If Word cannot locate a normal.dot file, it creates a brand new one. When you first install Word, normal.dot is not installed with it. Uninstalling does not delete normal.dot. These facts explain why reinstalling Office or Word does not fix a problem with a corrupt or virus-infected normal.dot file. Your newly installed program finds normal.dot right where it was before.

    You may have settings in your normal.dot that you would like to keep. That is why, instead of deleting normal.dot, it is recommended that you rename it to abnormal.dot or normal1.dot. Then, you can use the Organizer to copy such things as macros and toolbars from the old template to the new one.


    Step 2. "Dump" the registry key.

    Ensure that Word is closed. You'll be opening the Windows Registry Editor. You may have read that this is dangerous, and that can be true. Normally, we would backup your registry to be safe, but we're going to rename only your Word key. The new Word key that gets created in the registry can be deleted, and the old one renamed back to its original name if necessary, but this is highly unlikely. If you follow the instructions exactly, you will not have a problem.

    Start-->Run and type:

    regedit

    Hit your Enter key. As you might browse folders in Windows Explorer, browse to the appropriate path:

    For Word 97:
    hkey_current_user\software\microsoft\office\8.0\word

    For Word 2000:
    hkey_current_user\software\microsoft\office\9.0\word

    For Word XP:
    hkey_current_user\software\microsoft\office\10.0\word

    If you are unable to find this folder, or do not understand how to find it, then you should stop here and get support over the phone or in person.

    Once you have found the path, right click the Word folder, hit Rename and rename it to OldWord. Hit Enter, and then exit the Registry Editor; and then relaunch Word.


    If this still does not help, I will be VERY surprised. But let me know.
     
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