Toshiba External Hard drive not opening

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natalieh0934

Thread Starter
Joined
Aug 4, 2020
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I'm having some trouble getting my toshiba external hard drive to show itself on anything other than the Disk Management on my PC running Windows 10 (I think). It isn't showing up in the File Folders and I can't figure out how to open it, but it says it's working fine. I've tried turning the computer off and on again, unplugging and replugging the driver back in (it makes a lovely sound to let me know I've plugged it in), and I've tried updating the driver. Other websites have suggested renaming the driver with a letter so it shows up, but the instructions to do that aren't following what I'm seeing. It's like my computer does not have the option to change the letter of the drive. I also uninstalled the driver and tried updating it, and it says its up to date.

Here is the info on the computer.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20200402214949.000000-420
Processor: Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, Intel64 Family 6 Model 142 Stepping 10, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: Intel(R) UHD Graphics 620, 1024 MB
Hard Drives: C: 236 GB (1 GB Free);
Motherboard: Microsoft Corporation Surface Pro 6, s/n A78427144467833A
System: Microsoft Corporation, ver MSFT - 0, s/n 007630583453
Antivirus: Windows Defender, Enabled and Updated

Thank you for your time, help, and knowledge!
 

plodr

Liz
Joined
Jun 27, 2014
Messages
21,644
You need to remove the solved label. With that showing lots won't bother reading the thread.

Post a picture of what Disk Management shows.
 
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