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Toshiba Laptop Blue screen help

Discussion in 'Hardware' started by Snooga, Oct 16, 2008.

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  1. Snooga

    Snooga Thread Starter

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    I'm trying to help a relative of mine, try and figure out why her laptop keeps blue screening. The laptop's a Toshiba Satellite A300-034 with the model number PSAG0C-03401C. I have tried checking on Toshiba's site but couldn't find much in their support section. It started happening when my uncle got a wireless router and my aunt installed the D-Link software onto her laptop. I hope I managed to uninstall all the programs that came on the disc and all... but it still kept bluescreen when her screen saver came on with her photos going across while she's using her webcam. So I disabled her screen saver and that fixed it for a while. Recently the blue screen surfaced again. After her trial office 2007 expired, I helped her install Open Office, but the laptop was still working fine, and afterwards another aunt of mine got her Office 2007 and after a week or so (which is now) the blue screen started coming up again with the IRQ stuff on it... I checked the device manager and there doesn't seem to be any of the yellow triange with the " ! " symbol or unknown devices in it.

    It runs on Vista Home Prem. 64-bit. Thanks in advance for any help.
     
  2. etaf

    etaf Wayne Moderator

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    is that actually 64Bit version of vista or the 32Bit version ?
    my toshibas A200 versions (just had 3 delivered only have 32bit)

    I assume its rebooting on the blue screen if so do below if not

    post back the Stop code and any file names and see if its a particular driver casing the problme

    goto
    control panel>
    system>
    advanced tab>
    startup and recovery - settings>
    under the title - system failure
    untick - automatically restart

    http://support.microsoft.com/default.aspx?scid=kb;en-us;320299

    now when it crashes - it willnot restart and the blue screen should stay on the screen
    post the info on the screen
    it will give the errorcodes and a filename, if caused by a driver.
     
  3. Snooga

    Snooga Thread Starter

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    May 2, 2007
    Messages:
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    no it is actually the 64- bit version of vista since it came with 4GB of ram and it says so in system properties. As for the error codes my cousin actually sent me pictures of them.

    IRQL_NOT_LESS_OR_EQUAL
    "then the whole if this tis the first time you've seen this and so forth double check hardware and software is properly installed"

    Technical information:

    *** STOP: 0x0000000A (0x0000099E0000007E, 0x0000000000000002, 0x0000000000000001, 0xFFFFF80001EB9153)

    Collecting data for crash dump ...
    Initializing disk for crash dump ...
    Beginning dump of physical memory.
    Dumping physical memory to disk: 100
    Physical memory dump complete.
    Contact your system admin or technical support group for further assistance.
     
  4. etaf

    etaf Wayne Moderator

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  5. Snooga

    Snooga Thread Starter

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    Ok up dat so I recieved the wrong news earlier... it does still only blue screen with code above only when web cam is turned on.
     
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