Toshiba Laptop-Windows 2000 blue screen stop error--help

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xfile47

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Joined
Jun 21, 2004
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2,142
Toshiba Laptop
My buddy just came over and has his Toshiba Laptop and it is having a blue screen stop error. Wanna see if we can get some help.

He has windows 2000
you turn it on and it goes through every thing and then you put your password in and get to the desk top and all that is ok, when you click to get on the internet it would flash a blue screen and then shutdown. I went into system and advanced and unchecked auto reboot so now it doesn't shut down but you get the blue screen and you can't go anywhere when it comes up can't press escape or control alt delete it just is there here is what it says

Stop: 0x0000001E <0xC0000005,0x00000000, 0x00000000>
KMODE_EXCEPTION_NOT_HANDLED

Then it says Beginning dump of physical mamory, phyical memory dump complete. Contact your system administrator or technical supoort group.

Can someone help with this error?
 
Joined
May 20, 2005
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Hello,

No module indicated? Check the Event Viewer (Start => Run => eventvwr.msc)

Usually a hardware (newly installed?) or RAM problem. This from Microsoft:

Resolving the Problem

Hardware incompatibility. First, make sure that any new hardware installed is listed on the Windows 2000 Hardware Compatibility List (HCL). For more information about the HCL, see "Additional Resources" at the end of this chapter.

Buggy device driver or system service. In addition, a buggy device driver or system service might be responsible for this error. Hardware issues, such as memory conflicts and interrupt request (IRQ) conflicts, can also generate this error.

If a driver is listed by name within the Stop message, disable or remove that driver. Disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence, restart the computer using Safe Mode to rename or delete the file. If the driver is used as part of the system startup process in Safe Mode, you need to start the computer by using the Recovery Console to access the file. For more information about Safe Mode and the Recovery Console, see "Troubleshooting Tools and Strategies" in this book.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, the service can be removed by starting the system using the Recovery Console and disabling the offending system service.

Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing Stop 0x1E. Disabling memory caching of the BIOS might also resolve the error. You also need to run hardware diagnostics, especially the memory scanner, supplied by the system manufacturer. For details on these procedures, see the owner's manual for your computer.
 

xfile47

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Joined
Jun 21, 2004
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2,142
He said he add no new hardware and nothing shows up in device manager. as far as events was under system log
DCOM 10010
Service Control Manager 7001 and 7026
irevents irXfer 8205
Windows update agent software 16

under Application log
rasctrs 2001
perfnet 2002
perflib 1015
lots of userenv 1000

only other thing he thought it happen a little bit after he added something called Paltalk.lnk he said it was to talk to a person he new.
 
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