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Toshiba Satellite laptop won't restart

Discussion in 'Windows 7' started by airlybird, Jan 16, 2019.

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  1. airlybird

    airlybird Thread Starter

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    I have a Toshiba Satellite Laptop
    Model L450D
    Serial 99467837K
    Windows 7
    After downloading automatic updates it refuses to restart, there is power there as I can here the fan and the power lights are on. All I have is a black screen and the laptop just seems dead.
    Any ideas please?
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    There is a world of difference between no image on the screen and a dead laptop
    Are keyboard lights on
    does cap lock or number lock light illuminate
    is hdd led on - at keyboard

    have you tried external monitor
    Were there any problems before the updates and to which updates do you refer
     
  3. airlybird

    airlybird Thread Starter

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    Thanks for your reply, yes the keyboard lights are on, tried external monitor and still the same, the laptop has been fine before these updates(not sure what updates are as they update automatically)usually these are Windows 7 updates. I've had this laptop for approx. 8yrs with no problems. These updates were installed when I shut down the laptop now when I restart I get these symptoms.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Try disconnecting power and removing battery
    Hold down power button for a full 20 seconds
    Reconnect battery and power and see if that helps please
     
  5. airlybird

    airlybird Thread Starter

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    Thanks again, unfortunately I've tried this but still no joy.
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    A windows update can cause a black screen once windows loads for various reasons.
    One such reason is that the update can occasionally configure a laptop to use an external monitor - eg the wrong display
    However a Windows update cannot usually cause a complete failure of a display during BOOT of the laptop when the post screen be it the general post screen or the Toshiba logo to be displayed as that is separate from the windows loading.

    So if it was an update problem, which has been more prevalent in respect of the display issue in the case of 10, then it ever was on 7, one would expect the post screen still to show.

    When the computer first powers on, check if anything at all shows
    If it does report what that is please
    If there is nothing at any stage - post what is usually seen before the loading of windows

    On the black screen press Ctrl Alt and Delete key is anything then shown

    If still absolutely nothing - try power on and then immediately keep tapping F8 key
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Have you left the topic please or are you still pursuing the issue on this site
     
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