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Toshiba Satellite M60 164 Graphics Card Issues

Discussion in 'Hardware' started by sjmck83, Jul 10, 2012.

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  1. sjmck83

    sjmck83 Thread Starter

    Jan 22, 2007
    My Toshiba Satellite M60 164 developed a problem with the screen output a while ago as visible by clicking on the following link:
    I brought it to a repair place and after a long time and a lot of faffing they informed me that there is a problem with the graphics card. They quoted me a price to repair which was not too bad considering the age of the laptop and the price to just replace it, so I told them to go ahead. They ordered a replacement graphics card, fitted it and tested it only to discover the same problem appeared during the testing. They claimed that this was due to their supplier sending a slightly different part and then quoted a much higher price to source the part from elsewhere, which was however not economical. I got the part no off them (Toshiba VGA BOARD M24C 128, K000027010) and have found somewhere else to buy it for cheaper. However due to poor service and communication by them I am not for them to fix it and before I bring it elsewhere I want to ensure it is the correct part for this laptop as they did not install any faith in me! When I contacted Topaz, Toshiba's spare parts dealer, the lady gave me a different part number and said the graphics board and motherboard are all one when the repair shop had told me they were separate.
    Basically I am wondering if anyone can confirm to me what the part number is for the graphic board and if it is attached to the motherboard or not? Also if you have any idea from this limited info if this would fix the problem?
  2. managed

    managed Allan Trusted Advisor

    May 24, 2003
    Going by the dismantling guide here :- http://www.irisvista.com/tech/laptops/Toshiba_Satellite_M65/take_apart_laptop_1.htm
    And looking at the pic at step #23 :- http://www.irisvista.com/tech/laptops/Toshiba_Satellite_M65/big/Toshiba_Satellite_M65_23.jpg
    The graphics chip is the one with the white thermal compound on it and it's soldered onto the system board.
    To be absolutely sure though I would follow that guide and have a look yourself.
    But it looks like the Topaz woman was correct and the repair shop people are lying to you.
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