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toshiba satellite pro c660-2dh network adaptor issues

Discussion in 'Networking' started by calshanice, Jun 30, 2012.

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  1. calshanice

    calshanice Thread Starter

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    Hi,
    I am a newbie and have just purchased a reconditioned laptop as above. On trying to connect to wireless network I have found ii cannot. On trying to troubleshoot the issue, the message i get is "Windows did not detect a properly installed network adaptor. If you have a network adaptor, you will need to re-install the driver".
    First things first, How do i find if there is a network adaptor installed?
    Secondly, if one is installed, how can i download drivers if i am unable to connect to the internet?
    The conection box shows a red cross on it too.
    Any help appreciated
     
  2. etaf

    etaf Moderator

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    Wayne
    1) have a look at the device manager and possible see if enabled in bios
    2) from the toshiba website

    1st - lets see a device manager screen shot

    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    windows key and pause Key should open to allow device manager to be seen,
    on a laptop you may need to use windows key + FN key + Pause Key

    if this does not work then

    Windows 7 or Vista
    Click on the Start Orb
    In the Start Search box type
    device manager and then press enter

    -------------------

    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager


    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
    ------------------------------------------------------------------------
     
  3. calshanice

    calshanice Thread Starter

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    Hi,

    thanks for this, can't seem to get the screen shot on, i am a bit of a novice.
    Here is what i can see:

    Home-tosh
    batteries
    computer
    disk drives
    display adaptors
    dvd/cd-rom drives
    ide ata/atapi controllers
    imaging devices
    keyboards
    mice and other pointing devices
    monitors
    other devices-ethernet controller
    network controller
    pci simple communications controller
    sm bus controller
    portable devices
    processors
    sound, video and game controllers
    system devices
    universal serial bus controllers
     
  4. etaf

    etaf Moderator

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    do these have a yellow ? or ! against them
     
  5. calshanice

    calshanice Thread Starter

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    all four have a yellow ! against them
     
  6. etaf

    etaf Moderator

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    Ok -so you need to download the drivers and install them
    most should be exe files and so you just double click on them after they have downloaded

    lets find a link to the drivers

    http://uk.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp?service=UK

    after you have entered the
    satellite pro c660
    its asking for a number stating PSC
    do you have that

    also what windows version are you running ?

    we may have to find a little more info - by right clicking on each of the yellow items and seeing some VEN/DEV info
    right click on the device with a yellow!
    Properties
    Click on the Details Tab
    Under Property - drop down
    Select hardware ids
    Right click and select all.
    Then right click again and select copy.
    Copy and paste that here.

    The Hardware ID's. VEN & DEV. Look them up here.
    http://www.pcidatabase.com/
     
  7. calshanice

    calshanice Thread Starter

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    hi,
    I am running windows 7 home premium, the psc number is psc1me-01400ken

    Ethernet controller info:
    PCI/VEN_10EC&DEV_8136&SUBSYS_FC301179&REV_05
    PCI/VEN_10EC&DEV_8136&SUBSYS_FC301179
    PCI/VEN_10EC&DEV_8136&CC_020000
    PCI/VEN_10EC&DEV_8136&CC_0200

    Newtork Controller
    PCI/VEN_168C&DEV_002B&SUBSYS_661311AD&REV_01
    PCI/VEN_168C&DEV_002B&SUBSYS_661311AD
    PCI/VEN_168C&DEV_002B&CC_028000
    PCI/VEN_168C&DEV_002B&CC_0280
     
  8. calshanice

    calshanice Thread Starter

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    Pci simple communications controller

    pci\ven_8086&dev_1c3a&subsys_fc301179&rev_04
    pci\ven_8086&dev_1c3a&subsys_fc301179
    pci\ven_8086&dev_1c3a&cc_078000
    pci\ven_8086&dev_1c3a&cc_0780

    sm bus controller

    pci\ven_8086&dev_1c22&subsys_fc301179&rev_04
    pci\ven_8086&dev_1c22&subsys_fc301179
    pci\ven_8086&dev_1c22&cc_0c0500
    pci\ven_8086&dev_1c22&cc_0c05
     
  9. etaf

    etaf Moderator

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    64bit or 32bit

    start>control panel
    in the search bar on the top right type
    system
    then click on system
    the general tab which opens by default should tell you if 32 or 64 bit windows

    the Realtek 10/100/1000 PCI-E NIC Family is available on the site
    looks like its a
    Atheros AR5B95 Wireless LAN 802.11 a/b/g/n Controller
    for the wireless

    goto the site i listed and download the LAN driver
     
  10. calshanice

    calshanice Thread Starter

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    64 bit.
    i apologise for my ignorance, can i download the driver to a usb drive and then insert into the toshiba?
     
  11. etaf

    etaf Moderator

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    yes
    and then if zipped
    you need to unzip and run the .exe file by double clicking on it
     
  12. calshanice

    calshanice Thread Starter

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    i now have the option to modify / repair or remove, which one do i choose?
    This is for the realtek ethernet controller driver setup maintenance program
     
  13. etaf

    etaf Moderator

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    you dont need that - thats a program and not a driver
    you need the driver only
     
  14. calshanice

    calshanice Thread Starter

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    hi, i can now connect via ethernet cable which i could not do before. Wireless access is still not available
     
  15. etaf

    etaf Moderator

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    you need the wireless driver now
    and some of the other devices

    whats left in device manager with a ? or !
     
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