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Toshiba (store art 3.5) external hard drive not recognized by laptop?

Discussion in 'Hardware' started by MonMon, Jul 12, 2011.

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  1. MonMon

    MonMon Thread Starter

    Jul 12, 2011
    hi, I have a Toshiba store art 3.5 (I think) that can connect to my old pc running windows 7 just fine but it can not connect to my brand new Dell laptop (can see it in in device manager but not open it in any way I've tried to). I need my external to save my files from my laptop on and a new one is out of the question. also formatting the external drive should only be a LAST resort!!

    if you do have a solution please explain in detail as far as you can? Computer stuff can be a bit confusing to me sometimes...

    because I can see it in device manager on my laptop I updated drivers but it only said that the best drivers where already installed.

    ask for any other info needed, and if necessary explain how to get it please.
  2. sidhartha1


    Jun 22, 2011
    make sure that the device is not blocked by checking the properties of it in device manager
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