In Progress TotalAV and Malwarebytes

ChickaD

Thread Starter
Joined
Apr 11, 2003
Messages
102
My Dell Inspiron acted weird (Start button would not come up, internet access button would not fully expand) so I ran Malwarebytes. It flagged 816 PUPs--all TotalAV related. A few months ago I decided to try TotalAV (paid) when I saw it recommended on a couple of lists. I did a search after getting this report from MWB and read that over the years TotalAV had a few issues (billing, refund policy, etc.) but it has worked to improve its customer satisfaction situation. It is not on the 2020 lists for best antivirus programs. I personally have had no complaints about TotalAV.

My question is, if I quarantine all these TotalAV entries, then the Antivirus will no longer work, correct? The exe file is the last entry in the quarantine list. Should I be concerned about running an antivirus that MWB is flagging? Should I contact either TotalAV or MWB? Thank you for your input and help!


Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20191001042438.000000-300
Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 620, 1024 MB
Hard Drives: C: 916 GB (777 GB Free);
Motherboard: Dell Inc. 01W6F7, ver A00, s/n /1MZ2Z32/CN129667B701A5/
System: Dell Inc., ver DELL - 1072009, s/n 1MZ2Z32
Antivirus: Total AV, Disabled
 

ChickaD

Thread Starter
Joined
Apr 11, 2003
Messages
102
I have not performed a quarantine yet, but I see the AV is disabled. I'll hold off on quarantining until I get some input. Thanks
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,502
Are you looking for a malware cleanup of your system or did you just want to clarify this particular detection?

It's flagged as a PUP because of alleged poor ratings and/or practices but it's not considered malware as such. However, I would just uninstall it and stick with "Windows Defender" (aka Windows Security) which is the one most experts recommend for Windows 10 because it's fully compatible whereas third-party programs often create issues.

After uninstalling it you should reboot the computer and then if you run MalwareBytes and it finds any remnants you could allow it to quarantine them.
 
Last edited:

ChickaD

Thread Starter
Joined
Apr 11, 2003
Messages
102
I ran MWB because the Start button would not open up and the Internet Access button would not expand the window fully where I could see my connection. When I did a search for why this might happen, an article said to run MWB to make sure nothing unwanted was present. I was surprised to find TotalAV listed. I found in the Reliability Monitor that svchost.exe_DiagTrack stopped working, but I don't know if that happened because I had to turn the computer off manually or if it caused those two buttons to stop working.

Thank you for your time and the advice, Cookiegal. I plan to do as you suggested.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,502
If you want one of our Malware Specialists can run a few tools to check the system for malware.
 

ChickaD

Thread Starter
Joined
Apr 11, 2003
Messages
102
Let me get TotalAV off and Windows Security running. MWB showed only TotalAV as a problem. I may come back and request a check just to make sure. Thanks again, Cookiegal!
 

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