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Touch Pad issue HP PROBOOK 4520s

Discussion in 'Hardware' started by dalegina, Oct 26, 2019.

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  1. dalegina

    dalegina Thread Starter

    Joined:
    Oct 26, 2019
    Messages:
    7
    Hi, Newbie here,
    As stated above Touch Pad issue HP PROBOOK 4520s

    Hard Drive died, so luckily had a new one on standby. Had a desktop HP DVD copy of W7 Pro 64 bit,
    so tried the install, Looks like it worked EXCEPT !!!!
    The on board touch pad/mouse is not working????
    Had a USB mouse around, hooked it up, Went to the control panel clicked on mouse.
    Under Harware, both the USB mouse and Touch pad are showing up.
    However under Device settings, its blank. neither the mouse or touch pad shows up.
    Went to device manager, both show up.
    Tried updating drivers, still no luck.
    I also tried reconecting the ribbion cable to the mother board a few times, still no luck.
    Is there a CMD code to check to see if the touch pad is showing up??
    I'm really stumped!!
    really need your help Guys
    Thanks.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,737
    First Name:
    Terry
    Have you installed the latest drivers (especially the chipset and touchpad) from HP's web site?

    In Device Manager under Human Interface Devices do you have HID-compliant touch pad? Is it enabled and supposedly "ok"?
     
  3. dalegina

    dalegina Thread Starter

    Joined:
    Oct 26, 2019
    Messages:
    7
    Hi
    No, its not.
     
  4. dalegina

    dalegina Thread Starter

    Joined:
    Oct 26, 2019
    Messages:
    7
    under Human Interface Devices, it says USB input device only.
     
  5. dalegina

    dalegina Thread Starter

    Joined:
    Oct 26, 2019
    Messages:
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    ok did all the updates form HP, when it restarts it says mouse not detected.
    ribbion cable then???
     
  6. TerryNet

    TerryNet Moderator

    Joined:
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    78,737
    First Name:
    Terry
    Moved your thread from Windows 7 to Hardware. I'll keep subscribed to the thread, but doubt that I can help.
     
  7. dalegina

    dalegina Thread Starter

    Joined:
    Oct 26, 2019
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    Thanks
     
  8. dalegina

    dalegina Thread Starter

    Joined:
    Oct 26, 2019
    Messages:
    7
    Hi, Newbie here,
    As stated above Touch Pad issue HP PROBOOK 4520s

    Hard Drive died, so luckily had a new one on standby. Had a desktop HP DVD copy of W7 Pro 64 bit,
    so tried the install, Looks like it worked EXCEPT !!!!
    The on board touch pad/mouse is not working????
    Had a USB mouse around, hooked it up, Went to the control panel clicked on mouse.
    Under Harware, both the USB mouse and Touch pad are showing up.
    However under Device settings, its blank. neither the mouse or touch pad shows up.
    Went to device manager, both show up.
    Tried updating drivers, still no luck.
    I also tried reconecting the ribbion cable to the mother board a few times, still no luck.
    Is there a CMD code to check to see if the touch pad is showing up??
    I'm really stumped!!
    really need your help Guys
    Thanks.
     
  9. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    12,627
    First Name:
    Allan
    If there is a light at the the top-left corner of the touchpad double-tap it and it should go off and re-enable the touchpad.
     
  10. dalegina

    dalegina Thread Starter

    Joined:
    Oct 26, 2019
    Messages:
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    Hi, no light, double tapped any way, still no movement.
    Thanks
     
  11. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    12,627
    First Name:
    Allan
    Make sure the ribbon cable is properly connected to the motherboard connector. You could dismantle te laptop and check the other end of that cable as well.

    One way to check if it's a software or hardware problem is to boot a linux live DVD/Usb stick and see if the touchpad works then. If it does the problem is in Windows, if it doesn't it's most likely to be a hardware problem.
     
  12. Couriant

    Couriant Trusted Advisor

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    34,186
    First Name:
    James
    What is the serial number of your HP machine?
     
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