touchpad doesnt work on dell inspiron 3551 and dell vastro 3

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austinpinto

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Joined
Jun 15, 2018
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i have 2 laptops 1 is dell inspiron 3551 and the other is dell vastro 3446.
after doing a clean install of windows 10 my touchpad doesnt work even installing drivers from dell doesnt help.
in device manager after expanding the human interface devices section i get i2chid error 10 this device could not start properly.
but if i do a clean install of windows 7 all works.
please help.
this is all the info that i got from the utility.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Pentium(R) CPU N3540 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 8
Processor Count: 4
RAM: 3978 Mb
Graphics Card: Intel(R) HD Graphics, -2042 Mb
Hard Drives: C: 145 GB (91 GB Free); D: 319 GB (282 GB Free);
Motherboard: Dell Inc., 0CMF7W
Antivirus: Windows Defender, Enabled and Updated
 

flavallee

Trusted Advisor
Joined
May 12, 2002
Messages
81,343
First Name
Frank
What's the exact 7-character "service tag" number on your Dell Inspiron 3551 and Dell Vostro 3446 laptops?

Both models appear to have a Synaptics touchpad.

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Last edited:

austinpinto

Thread Starter
Joined
Jun 15, 2018
Messages
69
dell vastro service tag
1rk2412
dell inspiron service tag.
2WTQK52

i have 2 laptops 1 is dell inspiron 3551 and the other is dell vastro 3446.
after doing a clean install of windows 10 my touchpad doesnt work even installing drivers from dell doesnt help.
in device manager after expanding the human interface devices section i get i2chid error 10 this device could not start properly.
but if i do a clean install of windows 7 all works.
please help.
this is all the info that i got from the utility.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Pentium(R) CPU N3540 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 8
Processor Count: 4
RAM: 3978 Mb
Graphics Card: Intel(R) HD Graphics, -2042 Mb
Hard Drives: C: 145 GB (91 GB Free); D: 319 GB (282 GB Free);
Motherboard: Dell Inc., 0CMF7W
Antivirus: Windows Defender, Enabled and Updated
What's the exact 7-character "service tag" number on your Dell Inspiron 3551 and Dell Vostro 3446 laptops?

Both models appear to have a Synaptics touchpad.

---------------------------------------------------------------
 

flavallee

Trusted Advisor
Joined
May 12, 2002
Messages
81,343
First Name
Frank
dell vastro service tag
1rk2412
dell inspiron service tag.
2WTQK52
You have THIS Dell Vostro 3446 laptop which originally came with the Windows 8.1 64-bit operating system.
THIS is the Windows 10 64-bit driver listed for its touchpad.

You have THIS Dell Inspiron 3551 laptop which originally came with the Ubuntu Linux 14.04 operating system.
THIS is the Windows 10 64-bit driver listed for its touchpad.

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You might consider using a USB wireless mouse instead of using the touchpad.
That'll make it much easier and quicker to navigate and perform functions.
A Logitech M310 is what I use, but there are other brands/models out there.

----------------------------------------------------------------
 
Last edited:

austinpinto

Thread Starter
Joined
Jun 15, 2018
Messages
69
i have tried the drivers for both laptops but windows says no need of sanaptics touchpad driver error when installing them.
any way to resolving this error i uninstalled device from divcemanager
right now i use a usb mouse but its not as portable as i need to remember to take the mouse along so i was thinking of getting the touchpad working.
You have THIS Dell Vostro 3446 laptop which originally came with the Windows 8.1 64-bit operating system.
THIS is the Windows 10 64-bit driver listed for its touchpad.

You have THIS Dell Inspiron 3551 laptop which originally came with the Ubuntu Linux 14.04 operating system.
THIS is the Windows 10 64-bit driver listed for its touchpad.

----------------------------------------------------------------

You might consider using a USB wireless mouse instead of using the touchpad.
That'll make it much easier and quicker to navigate and perform functions.
A Logitech M310 is what I use, but there are other brands/models out there.

----------------------------------------------------------------
 

flavallee

Trusted Advisor
Joined
May 12, 2002
Messages
81,343
First Name
Frank
The Synaptics touchpad drivers that I linked you to are in .exe (executable) files.
Once you download and save each file, you double-click it to start the install process.
You do NOT install it through the Device Manager.

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austinpinto

Thread Starter
Joined
Jun 15, 2018
Messages
69
The Synaptics touchpad drivers that I linked you to are in .exe (executable) files.
Once you download and save each file, you double-click it to start the install process.
You do NOT install it through the Device Manager.

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i am not trying to install using device mgr i run the exe file and get error on my dell vastro but on dell inspiron when i try to run the exe file of its driver it installs but then the keyboard also stops working i contacted dell they say the touchpad has failed but how can it fail when it works on windows 7 and how can it fail on the 2 laptops at the same time
 
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