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touchpad doesnt work on dell inspiron 3551 and dell vastro 3

Discussion in 'Hardware' started by austinpinto, Jun 15, 2018.

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  1. austinpinto

    austinpinto Thread Starter

    Joined:
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    Messages:
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    i have 2 laptops 1 is dell inspiron 3551 and the other is dell vastro 3446.
    after doing a clean install of windows 10 my touchpad doesnt work even installing drivers from dell doesnt help.
    in device manager after expanding the human interface devices section i get i2chid error 10 this device could not start properly.
    but if i do a clean install of windows 7 all works.
    please help.
    this is all the info that i got from the utility.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Pentium(R) CPU N3540 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 8
    Processor Count: 4
    RAM: 3978 Mb
    Graphics Card: Intel(R) HD Graphics, -2042 Mb
    Hard Drives: C: 145 GB (91 GB Free); D: 319 GB (282 GB Free);
    Motherboard: Dell Inc., 0CMF7W
    Antivirus: Windows Defender, Enabled and Updated
     
  2. flavallee

    flavallee Trusted Advisor

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    Frank
    What's the exact 7-character "service tag" number on your Dell Inspiron 3551 and Dell Vostro 3446 laptops?

    Both models appear to have a Synaptics touchpad.

    ---------------------------------------------------------------
     
    Last edited: Jun 16, 2018
  3. plodr

    plodr

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  4. austinpinto

    austinpinto Thread Starter

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    dell vastro service tag
    1rk2412
    dell inspiron service tag.
    2WTQK52

     
  5. flavallee

    flavallee Trusted Advisor

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    You have THIS Dell Vostro 3446 laptop which originally came with the Windows 8.1 64-bit operating system.
    THIS is the Windows 10 64-bit driver listed for its touchpad.

    You have THIS Dell Inspiron 3551 laptop which originally came with the Ubuntu Linux 14.04 operating system.
    THIS is the Windows 10 64-bit driver listed for its touchpad.

    ----------------------------------------------------------------

    You might consider using a USB wireless mouse instead of using the touchpad.
    That'll make it much easier and quicker to navigate and perform functions.
    A Logitech M310 is what I use, but there are other brands/models out there.

    ----------------------------------------------------------------
     
    Last edited: Jun 17, 2018
  6. austinpinto

    austinpinto Thread Starter

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    i have tried the drivers for both laptops but windows says no need of sanaptics touchpad driver error when installing them.
    any way to resolving this error i uninstalled device from divcemanager
    right now i use a usb mouse but its not as portable as i need to remember to take the mouse along so i was thinking of getting the touchpad working.
     
  7. flavallee

    flavallee Trusted Advisor

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    Frank
    The Synaptics touchpad drivers that I linked you to are in .exe (executable) files.
    Once you download and save each file, you double-click it to start the install process.
    You do NOT install it through the Device Manager.

    ---------------------------------------------------------------
     
  8. austinpinto

    austinpinto Thread Starter

    Joined:
    Jun 15, 2018
    Messages:
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    i am not trying to install using device mgr i run the exe file and get error on my dell vastro but on dell inspiron when i try to run the exe file of its driver it installs but then the keyboard also stops working i contacted dell they say the touchpad has failed but how can it fail when it works on windows 7 and how can it fail on the 2 laptops at the same time
     
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