Solved Touchpad on Gateway PC stopped working

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

triciabard

Thread Starter
Joined
Mar 6, 2011
Messages
81
My husband's touchpad on his Gateway PC stopped working last night. Therefore Bill is unable to download the Sysinfo utility.

He has Gateway nv77h18u- several years old. Windows 10.

Any suggestions to get touchpad working again?

Thanks!

Tricia
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,909
My husband's touchpad on his Gateway PC stopped working last night. Therefore Bill is unable to download the Sysinfo utility.
Have you tried connecting and using a USB wireless mouse with it until the touchpad issue gets resolved?
He has Gateway nv77h18u- several years old. Windows 10.
What's the exact SNID number and serial number on that Gateway NV77H series laptop?


According to its support site, it has an Elantech or Synaptics touchpad.
It has downloadable drivers only for Windows 7 64-bit and Windows 8 64-bit.
How long has it been running Windows 10?

---------------------------------------------------------------
 
Last edited:

triciabard

Thread Starter
Joined
Mar 6, 2011
Messages
81
Have you tried connecting and using a USB wireless mouse with it until the touchpad issue gets resolved?

What's the exact SNID number and serial number on that Gateway NV77H series laptop?


According to its support site, it has an Elantech or Synaptics touchpad.
It has downloadable drivers only for Windows 7 64-bit and Windows 8 64-bit.
How long has it been running Windows 10?

---------------------------------------------------------------
Thanks for the quick response!

Bill doesn't have a wireless mouse... I do but it's connected to my Mac.

SNID #: 14203123916
Serial #: LXWZL0200414207A071601
Windows 10: Probably about 2 years

Tricia
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,909
Bill doesn't have a wireless mouse... I do but it's connected to my Mac.
You can buy a basic non-gaming wireless mouse for $15 - $20.
The Logitech M310 wireless mouse is "plug and play" and requires no software and is what I use.
There are other Logitech models though that should work just as well for you.
SNID #: 14203123916
Serial #: LXWZL0200414207A071601
Windows 10: Probably about 2 years
According to both of those numbers, you do you have a Gateway NV77H series laptop.
It appears to be 5 - 6 years old and appears to have come with Windows 8 64-bit.
Is that correct?


Go into the Device Manager, then expand the Mice and other pointing devices heading.
What's the exact names of the devices listed there?

--------------------------------------------------------------
 

triciabard

Thread Starter
Joined
Mar 6, 2011
Messages
81
You can buy a basic non-gaming wireless mouse for $15 - $20.
The Logitech M310 wireless mouse is "plug and play" and requires no software and is what I use.
There are other Logitech models though that should work just as well for you.

According to both of those numbers, you do you have a Gateway NV77H series laptop.
It appears to be 5 - 6 years old and appears to have come with Windows 8 64-bit.
Is that correct?


Go into the Device Manager, then expand the Mice and other pointing devices heading.
What's the exact names of the devices listed there?

--------------------------------------------------------------
Thanks for the tips on the mouse- now just to get him to use one! LOL

Mfg date 11/10

Is it going to take the mouse to get into the Device Manager? We'll have to get him one tomorrow.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,909
Oops, sorry!
I forgot the touchpad doesn't work.

---------------------------------------------------------------
 

triciabard

Thread Starter
Joined
Mar 6, 2011
Messages
81
Got the Logitech M310 wireless mouse yesterday and accessed the Device Manager.

Names of devices listed:
-Elan input device

Bill clicked 'check for updates' and it says 'the best drivers for your device are already installed'.

He shut down and restarted his computer and touchpad still not working.

Any suggestions?

Tricia
 
Joined
May 14, 2017
Messages
457
On page 18 of the manual there is a description of special keyboard keys.
There is also a key to switch the touchpad mode.
Maybe it has been switched accidentally.
upload_2018-4-28_20-18-9.png
 

triciabard

Thread Starter
Joined
Mar 6, 2011
Messages
81
You rock! That little Touchpad toggle had been accidentally turned off! LOL

Thanks so much!

Tricia
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,909
I'm glad to hear that 123Zbyniek found the solution for your touchpad issue.

Now you have the option of using either the touchpad or the wireless mouse.

Personally, I find the wireless mouse much quicker and easier to use than the touchpad.

--------------------------------------------------------------
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top