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Tower fell on its side, now stuck on boot up screen.

Discussion in 'Hardware' started by pvnty, Nov 9, 2018 at 6:39 PM.

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  1. pvnty

    pvnty Thread Starter

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    I have an Acer Aspire TC-780. The tower fell on its side after I stepped on the usb cable connected to my headset, pulling the tower down. No height involved as it’s on the ground. The computer was off at the time, however I tried to boot it up & it won’t go past the boot up screen. It’ll say, “diagnosing pc” & then only give me options to restore or turn off pc. I’ve opened it to check if my ram & GPU were loose & they aren’t. Before I set it up again, any other damage I should check & trouble shoot for? It was really a small fall & i can’t see any major damages.
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    8,645
    Check all cables are snugly connected.
     
  3. texasbullet

    texasbullet

    Joined:
    Jun 11, 2014
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    First Name:
    Ramon
    Maybe the HDD got damaged from the impact.
     
  4. Fireflycph

    Fireflycph

    Joined:
    Apr 1, 2016
    Messages:
    570
    First Name:
    Morten
    I think it's unlikely that the hdd would have suffered damage from a tower tilting over. It's a good idea to check any and all cables and connectors. So, unplug all power connectors and data cables. Reinsert them and make sure they're in tight. If that doesn't fix the issue? Please report back and we can do some more troubleshooting.
     
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