TPS65994 device cannot start (code 10)


Thread Starter
Oct 21, 2020
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20201010221257.000000-240
Processor: Intel(R) Core(TM) i5-10600K CPU @ 4.10GHz, Intel64 Family 6 Model 165 Stepping 5, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce RTX 2060
Hard Drives: C: 930 GB (764 GB Free);
Motherboard: ASUSTeK COMPUTER INC. TUF GAMING Z490-PLUS (WI-FI), ver Rev 1.xx, s/n 200367091301699
System: American Megatrends Inc., ver ALASKA - 1072009, s/n System Serial Number
Antivirus: Windows Defender, Enabled and Updated

So I just built my first PC and everything is great till I tried using my VR set up. I'm having issues with the serial bus controller not recognizing the usb 3.0 and I'm getting a notification device unknow. I'm going to try and use a powered usb 3.0 hub and hope that works. I saw a few threads that said it corrected that problem. (Fingers crossed) But now I'm having a TSP65994 issue. Any advice would be greatly appreciated. Some error codes are as follows.

In device properties: General
This device cannot start. (Code 10)
The object was not found

Properties> Details: status

Properties>Details: Problem code

Properties> Details: Problem status
The object was not found.


Trusted Advisor
Spam Fighter
Jan 14, 2010
as my colleague Couriant asks, but also have you enabled VR on the 2060 in the Nvidia control panel
and in relation to the connection for the VR - have you installed the driver
Many VR devices require a driver before the USB port will recognise it

This is not directly relevant to your situation, as we do not know your setup but it has useful general advice

I would have thought that is your first approach - and check the power requiremnt of the USB device .

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